Orli Jewellery Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewellery, often finding pieces that are both stylish and well-made. Many people highlight the outstanding customer service, noting the helpfulness and friendly approach of the staff, who go above and beyond to assist. Reviewers also frequently commend the fast and efficient delivery, often receiving their orders promptly and beautifully packaged. However, some customers also noted initial issues with product sizing, finding items like necklaces or bracelets to be too tight or small. A few other people mentioned receiving an incorrect item or having an order go through with missing details, though customer service typically resolved these situations quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful and high-quality... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease and straightforwardness... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fabulous, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is beautiful and easy to use. When I received my pendant I was blown away. For the price the packaging, and attention to detail was amazing and as for the pendant it was stunning. We lo... See more

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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4.9

All reviews

(279)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I bought the Orb pearl loops in silver. Fantastic. They look classy. Easy to put on and take off.
The service Orli is excellent. Easy to work round the website. Ordering is very straight forward. Delivery is quick.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Delivery in a few days. Very pleased with heart and birthstone necklace with birthstone stud earrings as free gift was very much appreciated.
Would recommend.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

The necklace I bought is lovely

The necklace I bought is lovely! .. better quality than I expected.. thank you .
I only wish there was a choice to have the chain a little longer as mine doesn’t quite fit..but it’s no fault of the company it clearly states 45cms I was just hoping it would fit like my other necklaces of the said length.
I definitely recommend .

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic after sales service.I asked the guys at Orli if they could…

I asked the guys at Orli if they could possibly extend a previously bought bracelet with extra links as if was a little 'snug'. Benjy responded immediately and said it would be no trouble to do this. I duly sent it off to Orli. They would not accept any payment for putting the extra links in, and my gorgeous bracelet was back on my wrist within a week. I am absolutely astounded at having such great service from them, this doesn't happen too often these days, especially in small businesses like Orli. This is why they have a thriving little business and will continue to be successful. The customer is important to them.They do have beautiful jewellery and knowing they will look after their customers, even after sales, is wonderful. Please take a look at their website, you'll love it all. Thanks Benjy and guys, much appreciated. Babs M.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn't hesitate to recommend Orli

I wouldn't hesitate to recommend Orli to anyone. Their products are all beautiful and such high quality, and their customer service is excellent. They answered my queries really quickly and they were so helpful. All round, they are an excellent company to deal with.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Necklace

I ordered a beautiful initial and birthstone necklace from Orli for my sister-in-law’s birthday. It arrived quickly, and the necklace itself was stunning. My sister-in-law absolutely loved it.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Personal 21st Gift

I recently purchased a beautiful piece of jewellery from this lovely company as a 21st birthday gift, and I couldn’t be happier with the entire experience.
From the moment I started browsing their collection, I was impressed by the quality and thoughtfulness of their designs. The piece I chose was elegant, delicate, and exactly what I was hoping to find for such a special milestone. When it arrived, it exceeded all my expectations — beautifully presented in luxurious packaging with a lovely personal touch that made it feel even more meaningful.
The customer service was outstanding. They were incredibly helpful, responsive, and genuinely caring throughout the process. It really felt like they understood how important this gift was and went the extra mile to make sure everything was perfect.
My niece was absolutely thrilled when she opened her 21st birthday jewellery. She hasn’t taken it off since! It’s become a treasured keepsake that she’ll cherish for years to come.
If you’re looking for a meaningful, high-quality jewellery gift for a special 21st birthday (or any milestone), I can’t recommend this wonderful company highly enough. They truly care aI recently purchased a beautiful piece of jewellery from this lovely company as a 21st birthday gift, and I couldn’t be happier with the entire experience.
From the moment I started browsing their collection, I was impressed by the quality and thoughtfulness of their designs. The piece I chose was elegant, delicate, and exactly what I was hoping to find for such a special milestone. When it arrived, it exceeded all my expectations — beautifully presented in luxurious packaging with a lovely personal touch that made it feel even more meaningful.
The customer service was outstanding. They were incredibly helpful, responsive, and genuinely caring throughout the process. It really felt like they understood how important this gift was and went the extra mile to make sure everything was perfect.
My daughter was absolutely thrilled when she opened her 21st birthday jewellery. She hasn’t taken it off since! It’s become a treasured keepsake that she’ll cherish for years to come.
If you’re looking for a meaningful, high-quality jewellery gift for a special 21st birthday (or any milestone), I can’t recommend this wonderful company highly enough. They truly care about their customers and create pieces that celebrate life’s important moments with elegance and heart.
Thank you for making her 21st so special!bout their customers and create pieces that celebrate life’s important moments with elegance and heart.
Thank you for making her 21st so special!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my silver…

I was very pleased with my silver jewellery. It arrived on time and was beautifully packaged. It was bought as a gift for someone very special and it didn't disappoint. I would def order again from this company.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

First of all I'd like to say how…

First of all I'd like to say how dedicated this company are to get your order out so promptly.
The jewellery is a very fair price and is quite beautiful.
I will be ordering again and I'm sure I won't be disappointed.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Contacted Orli as was purchasing a special gift for a friends birthday and asked them to make it a little larger. I ordered on website and sent them order number. Not only did they make it larger they didn't charge any more and also received a free gift. It is beautiful great quality and excellent service. Thankyou will be purchasing again x

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great fashionable pieces

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider in the near future. I would love to purchase these well designed pieces in gold for loved ones. Jewellery stores sell old fashioned outdated jewellery that you cannot gift to daughters, nieces, and daughters-in-law.
Customers do not mind paying a little more for the real thing. I just love the items I received. Thank you!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely, delicate bracelet.

I ordered the long link chain bracelet in gold for my friend's 60th birthday. Her birthday isn't until July so I don't have her reaction yet. However, personally I love it and I'm sure she will too. It's delicate and very pretty.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. The jewellery is always beautiful. The item I bought was something I had been looking for, for a while. Love Orli jewellery.

April 16, 2026
Unprompted review

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