Orli Jewellery Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewellery, often finding pieces that are both stylish and well-made. Many people highlight the outstanding customer service, noting the helpfulness and friendly approach of the staff, who go above and beyond to assist. Reviewers also frequently commend the fast and efficient delivery, often receiving their orders promptly and beautifully packaged. However, some customers also noted initial issues with product sizing, finding items like necklaces or bracelets to be too tight or small. A few other people mentioned receiving an incorrect item or having an order go through with missing details, though customer service typically resolved these situations quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful and high-quality... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease and straightforwardness... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fabulous, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is beautiful and easy to use. When I received my pendant I was blown away. For the price the packaging, and attention to detail was amazing and as for the pendant it was stunning. We lo... See more

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(279)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company and jewellery

Fantastic customer service so happy with my bracelet again thank you so much.

June 9, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your review, Michelle 😊

We're delighted we were able to get this resolved for you and that you're happy with your bracelet again.

Thank you for giving us the opportunity to put things right and for your kind words about our customer service. It really does mean a lot to us!

We hope you enjoy wearing your jewellery for many years to come ❤️

Team Orli 🖤

Rated 5 out of 5 stars

beautiful Jewellery

I ordered 3 pieces of jewellery and was very pleased when they came they are absolutely beautiful the only thing is one of the bracelets have to be returned as my wrist is a little chunky so it needs a few more links which the owners say won’t be a problem so I shall look forward to seeing that one again. Thank you Orli Jewllery you are a fab team. Heidy

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet bought for my nieces 18th birthday present. Arrived promptly with lovely packaging. Thank you. I will definitely be ordering again. 😊

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Little treasures

My husband bought me a pair of their earrings in Athens and I was heartbroken to loose one - the power of AI brought me to Orli where I could order a replacement - perfect service and delivery to the UK with in a week - Beautiful earrings in a lovely package and thoughtful note. I am so pleased - will definitely be my go to now for gifts

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have brought a bracelet for my friend…

I have brought a bracelet for my friend for her 70th and I am very pleased with the condition of it...
It looks amazing and I am hoping she will love it as its a couple of weeks before her birthday..also thank you to the couple that run this co very nice and happy with the presentation

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I order a bracelet for my daughter's…

I order a bracelet for my daughter's 13th Birthday and it was absolutely stunning.
I loved it so much that I ordered myself one for my birthday.
I will definitely continue ordering, I already have some items in my basket ready for my Christmas order ☺️

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery, just like image. Quick delivery and they gave a thank you note and free earrings which match the necklace and bracelet set bought. Highly recommend!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from this company!

Outstanding service from this company!! Firstly I ordered a necklace but received a bracelet instead on Monday! ( the bracelet was beautiful btw ) i was gifting the bracelet and need it by Thursday! I contacted a lovely person from customer care on WhatsApp and they apologised for the mix up and said not to worry the necklace would arrive the Wednesday ( which it did ) and told me to keep the bracelet as a good will gesture! They exceeded my expectations, the customer service I received was excellent they went above and beyond couldn’t be nicer managed to get it here for Wednesday after me only messaging Monday night and then letting me keep the bracelet aswel which is worth £40+ itself!! I have used this company several times in the past for gifts and the jewellery is always absolutely beautiful and well made! But this has made me like them even more! If I could give 10 stars I would! Thankyou so much especially to Benjy who dealt with my inquiry you made my day!! 11/10 for service & quality!!!

May 20, 2026
Unprompted review

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