Orli Jewellery Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewellery, often finding pieces that are both stylish and well-made. Many people highlight the outstanding customer service, noting the helpfulness and friendly approach of the staff, who go above and beyond to assist. Reviewers also frequently commend the fast and efficient delivery, often receiving their orders promptly and beautifully packaged. However, some customers also noted initial issues with product sizing, finding items like necklaces or bracelets to be too tight or small. A few other people mentioned receiving an incorrect item or having an order go through with missing details, though customer service typically resolved these situations quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful and high-quality... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease and straightforwardness... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fabulous, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is beautiful and easy to use. When I received my pendant I was blown away. For the price the packaging, and attention to detail was amazing and as for the pendant it was stunning. We lo... See more

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(279)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect experience

Perfect experience! Beautiful pieces. Extremely pleased with my purchases. Will definitely purchase more!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Orli lovely bracelets

Ordering was easy, and when it arrived, the parcel was beautifully packaged. The quality of the bracelets is very good, just the right size and scale for everyday wear. My daughter and I are both enjoying our matching acquisitions.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

First time and very impressed

First time using this company and I was not disappointed. The quality of the jewellery is very good and packaging was presentable ☺️ definitely will be using again

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic jewellery

Great website, easy to navigate to find what you need & options to select to see your jewellery choice & what metal colour. Arrived on time & neatly presented with a great presentation box.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Charm Builder™…

I recently purchased a Charm Builder™ Paperclip Clasp Bracelet, Silver bracelet selecting 3 charms in memory of my husband who passed in February. Delivery was very quick, its good quality and is perfect.

There will be more purchases made I'm sure.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I lost my anklet whilst on holiday 😢 so…

I lost my anklet whilst on holiday 😢 so I emailed Orli and asked if I could replace it. They emailed back straight away and sent me an order. They were very quick and the order was sorted straight away. Very efficient and very friendly. Thanks

March 6, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Julie, thank you so much for your lovely review. We’re so sorry to hear you lost your anklet on holiday, but we’re really pleased we could help get a replacement sorted quickly for you. It’s wonderful to hear you found the process efficient and friendly. Thank you for choosing Orli Jewellery 💫

Rated 5 out of 5 stars

Personalised jewellery

Was absolutely delighted with my purchase. The bracelet was beautiful, well packaged and prompt delivery. Will recommend to my family. It was very eye catching and the finish was beautiful

March 5, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Angela, thank you so much for your lovely review. We’re delighted to hear how happy you were with your bracelet and that the packaging and delivery made the experience even better. It’s wonderful to know the piece caught people’s eye too. Thank you for recommending Orli Jewellery to your family ✨

Rated 5 out of 5 stars

Pretty & Classy

I ordered the statement chunky heart chain, together with matching bracelet and earrings. I had been searching for something like this for a while. I was thrilled when it arrived as it was everything I hoped it would be and so much more, pretty and classy and a little bit different. Excellent customer service and such prompt delivery, I did nothing more than hop back onto their website and buy something else! A girl has to treat herself! Thank you so much. I will certainly be back. xx 5 *****

March 2, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a wonderful review, Michelle. We’re thrilled to hear how much you love your statement chunky heart chain set and that it was exactly what you had been searching for. It’s lovely to know the style felt pretty, classy and a little bit different. We’re also so pleased the delivery and service made the experience even better. And you’re absolutely right… every girl deserves to treat herself! We look forward to welcoming you back again soon 💖

Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, perfect size, a little different and a very reasonable price. I will definitely be buying again. Ideal for birthday and Xmas presents.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous long link bracelet

Long link silver bracelet with birthstone bought as a gift. Not given yet but I’m sure it will be loved! Super speedy despatch and the gift wrap pack was well worth adding to my order. Looking forward to seeing it being worn!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought an initial and March birthstone necklace for my partner as our baby was originally due then. The due date was brought forward so I contacted and asked if I could exchange for a February birthstone, they were more than happy to and turned it around in a matter of days. They also sent a lovely message wishing us well, would highly recommend.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a gorgeous bracelet for my…

Ordered a gorgeous bracelet for my friends 40th and I'm so happy with it, even down to the large ribbon bow on the gift bag, the details throughout I'm a very happy customer, it's the small details for me.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - I was buying a gift and wanted a little extra birthday gem- which I was able to purchase after the initial gift had been ordered. Nothing was a hassle for them , excellent communication throughout

February 9, 2026
Unprompted review

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