Orli Jewellery Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewellery, often finding pieces that are both stylish and well-made. Many people highlight the outstanding customer service, noting the helpfulness and friendly approach of the staff, who go above and beyond to assist. Reviewers also frequently commend the fast and efficient delivery, often receiving their orders promptly and beautifully packaged. However, some customers also noted initial issues with product sizing, finding items like necklaces or bracelets to be too tight or small. A few other people mentioned receiving an incorrect item or having an order go through with missing details, though customer service typically resolved these situations quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful and high-quality... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease and straightforwardness... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fabulous, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is beautiful and easy to use. When I received my pendant I was blown away. For the price the packaging, and attention to detail was amazing and as for the pendant it was stunning. We lo... See more

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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No recent history of asking for reviews

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4.9

All reviews

(279)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely bracelet and excellent customer service

The bracelet is lovely and at first i thought i needed the next size up - so i got in touch with customer service and they got back to me straight away- saying it wasn’t a problem if i wanted yo send it back - anyway i tried it again and it fits perfectly and i am so pleased with thr purchase

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bracelet

Thought I'd treat myself to some gold jewellery as I usually wear silver..
I loved the choice and the affordability.
The bracelet I ordered came in a lovely little gift bag the quality was better than I thought it would be.
Would definitely recommend Orli.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bracelet which had no number of address to go to😂

I ordered a bracelet which I was looking forward it to be delivered I waited over a week and when it did not arrive I got in touch with orli jewellery to see if it had been sent which it had the problem why
It was not delivered I had not put my number of my address on it .orli jewellery where so helpful stayed in contact with me and sent me another bracelet and they have received the bracelet back to them. Excellent service will definitely be ordering again and telling my friends.xx

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and amazing customer…

Fantastic product and amazing customer service.
I ordered a bangle with an initial and a birthstone.
I was contacted as the style of initial I had ordered wasn't currently in stock and was given other options.
Once I replied with my choice I received the bangle within the next 2 days.
Thanks to Benjy and everyone at Orli, I will definitely order again 🥰

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Hammered Silver Thumb ring and Delicate Silver Bangle

I ordered a one-size chunky ring that could be adjusted to fit whichever finger I wanted (which was for my thumb). I also ordered a pretty silver bangle which would go nicely when worn with other bracelets or a watch.

The Orli website was easy to navigate and had so much choice. Straightforward and pleasant buying process! My order was delivered really quickly, beautifully packaged and with a personal note from the seller.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful design and quality

I bought a bracelet from this company. It is well made and exactly what I wanted. I was able to choose a size to suit me. Shipping was fast. I will be buying from them again

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered many items from orli and…

I have ordered many items from orli and everything I have had is absolutely beautiful . The customer service is amazing 👏. I ordered a chunky charm bracelet with my grandson initial , when my 2nd grandson was born I contacted customer service to ask about adding another letter charm and Benjy was absolutely amazing . I am sending the bracelet back to them for them to professionally add the new charm . He was so kind and helpful and congratulated me on my new grandson 😁 I recommend Orli jewellery to all my friends and family . If I could give more that 5 stars I would 😁

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a bracelet with initial &…

Purchased a bracelet with initial & birthstone for a friends special birthday, excellent, speedy delivery, also purchased the gift bag etc, fantastic quality, the packaging looks very classy, highly recommend & will definitely purchase from this company again 😀

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Gold plated bangle

Bracelet-lovely quality-as described and photographed. Very pretty.
Great communication with seller via emails and prompt delivery.
Definitely recommend.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Quality necklace

I ordered the gold heart necklace and as this was my first purchase from Orli I was a little nervous, but I had no need to be! The necklace arrived quickly with great comms. It is beautiful and exactly as shown, I am delighted with the quality. The necklace was nicely packaged and all round it’s been a good experience. I will be buying again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

New bracelets

Brought three gold bracelets and got discount on them. I love every one of them. Clear and easy to use website, quick delivery too! Don't hesitate, just order, you won't be disappointed!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company after a chance encounter on Google
How lucky!! I was looking for a gift for a friend’s birthday,I found a lovely unusual bracelet which I ordered.It arrived quickly with beautiful packaging.The bracelet exceeded my expectations and she loved it.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and superb Jewelry

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent.
​I recently had to exchange a Christmas gift that wasn’t quite my style—my first time ever needing a return. The process was seamless thanks to Benjy, who went above and beyond to assist me. Speaking with him felt like chatting with a friend; he truly values customer loyalty. I can’t recommend Orli enough for their trendy designs, quality silver, and exceptional staff. Huge thanks to Benjy for making the exchange so easy!

February 13, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such an incredible review Angela! It means a great deal to hear that you’ve been able to build a collection of over 10 pieces with us, especially knowing how challenging it can be to find jewellery that suits a nickel intolerance. We’re so pleased the quality has remained consistently excellent for you.

We’re also really glad the exchange process felt smooth and supportive. Looking after our loyal customers is something we genuinely care about, so your kind words truly mean a lot. Thank you for recommending us and for your continued support 💎

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, great choice, unique items, something to suit every occasion and with a lovely gift box.
Swift delivery, item well packaged.
Will definitely purchase from this company again.
Item in a lovely gift box

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a last minute personalised…

Ordered a last minute personalised present. Customer service got back to me straight away and dispatched so it arrived in time. Quality is great and looks alot more expensive than what I paid. The gift wrap is a lovely luxury touch. Very impressed.

February 13, 2026
Unprompted review

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