They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged... See more
Company replied
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Review summary
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Reviews shaping this summary
Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
App is very easy to use. But difficult to contact customer service to cancel my prescription. Thank you. Without this review my concern regarding my account will not be acted upon.
Company replied
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.3
Average
457 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer attention
To be honest, I was looking into information about the company, and it accidentally charged me for a subscription that I did not authorize. As soon as I brought it up to to the company's attention, the properly refunded me my money. Once I am done, researching this company, I just may sign up since they were so prompt and willing to help.
February 2, 2026
Unprompted review
Reply from Ornament
Hi! Thank you for your honest feedback.
We’re sorry for the confusion regarding the subscription charge, but we’re glad we were able to resolve the issue quickly and process your refund without any hassle. Transparency and fairness are very important to us, and we always aim to address concerns promptly. We truly appreciate you taking the time to look into our company, and it means a lot that you would consider signing up in the future. If you have any questions during your research, we’ll be more than happy to provide any information you need.
Stay healthy,
The Ornament Tea
Thank you to the ornament support team…
Thank you to the ornament support team and Victor for helping me understand the weight loss plan I purchased. I was confused at first, but now everything is much clearer and better.
January 30, 2026
Unprompted review
Reply from Ornament
Hi! Thank you so much for your kind words! We’re really glad we could help clarify your weight loss plan and make everything easier to understand. It’s completely natural to have questions at first, and we’re always happy to guide you through any details. We’ll be sure to pass your thanks on to Victor and the support team — they’ll truly appreciate it. If you need anything else along the way, we’re always here to support you on your journey.
Stay healthy,
The Ornament Team
Great customer service
Great customer service, refunded my entire annual subscription and I will make sure it's canceled. Victor was respectful and responded to me promptly. I appreciated the courteous way he asked me to complete a review. I'm in the hospitality industry, worked in customer service, I know it's not easy to get people to fill them out or leave them, no matter how nice you ask. Thank you Victor!
January 30, 2026
Unprompted review
Reply from Ornament
Hi! Thank you so much for your thoughtful and detailed review! We’re truly glad we could resolve the annual subscription issue to your satisfaction. Providing fair and respectful support is very important to us, and it’s wonderful to hear that you felt treated well throughout the process. A special thank you for your kind words about Victor — we’ll be sure to share your message with him. He’ll greatly appreciate your recognition, especially coming from someone with experience in the hospitality and customer service industry. That means a lot. We’re grateful for your feedback and your understanding. If you ever need assistance again, we’re always here to help.
Stay healthy,
The Ornament Team
Great Product for Tracking Biomarkers in a single location
Great product for tracking all your biomarkers in 1 spot. Easy to upload PDF files or scanned images of blood test results and have them parsed into the correct biomarkers. Great place to see trending over time when blood tests come from different Drs or online places like Function Health.
January 27, 2026
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review! We really appreciate you taking the time to share your experience. It’s great to hear that Ornament has been helpful for you — your feedback truly means a lot to our team and motivates us to keep improving the app.
Stay healthy,
The Ornament Team
Best support
Best support! Easy comunication and really nice people ❤️
January 27, 2026
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review! We really appreciate your support and are glad you had a great experience with Ornament ❤️
Stay healthy,
The Ornament Team
My phone isnt compatible with the alo…
My phone isnt compatible with the alo but I wrote them and solve My issues and refound My money back. Fast and easy
January 21, 2026
Unprompted review
Reply from Ornament
Hello! Thank you very much for your message and for taking the time to share your experience. We’re glad we were able to assist you, resolve the issue quickly, and process your refund smoothly. Even though your phone was not compatible with the app, we appreciate your understanding and are happy everything was handled easily. If you have any questions in the future or need further assistance, please don’t hesitate to reach out — we’ll be happy to help.
Stay healthy,
The Ornament Team
My experience .They quickly responded…
My experience .They quickly responded and solved the problem.
January 12, 2026
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your experience! We’re glad to hear that our team responded quickly and helped resolve the issue. If you need any further assistance, we’re always here to help!
Stay healthy,
The Ornament Team
Customer service
I didn’t realise the money was going to be debited and ask for a refund. They gladly assisted. It was professional caring and quick response I experienced with the team
January 2, 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your positive feedback! We’re glad our team was able to assist you promptly and professionally with your refund request. Providing caring and efficient support is very important to us, and your feedback truly means a lot. Please don’t hesitate to contact us again if you need any further assistance.
Stay healthy,
The Ornament Team
Never worked
Total useless method. No fat loss (-2 kg out of 135 for half a year is totally nothing), only weakness and sleepiness.
I expect nothing from ornament, rather than pathetic blaming me for "the recommendations may not have been fully followed" when yet another useless nutrition optimization method failed.
November 3, 2025
Unprompted review
Reply from Ornament
Hello! My name is Victor, and I am a member of the Ornament support team. Thank you for taking the time to share your experience.
We’re sorry to hear that your participation in the program did not meet your expectations. Unfortunately, the information provided in the review is not sufficient for us to objectively assess the situation or understand the exact period and format of your participation. The reported result (–2 kg over 6 months with a starting weight of around 135 kg) in most cases indicates that the recommendations may not have been fully followed or may have required timely adjustments.
Results and overall well-being depend on many factors, including nutrition, activity level, and sleep.
We would appreciate it if you could send us your email via the Trustpilot contact form so that we can identify you as a client and look into the situation in more detail. We are open to dialogue and ready to explore possible solutions.
UPDATE 07/01/2026:
Hello! Unfortunately, you have not provided your email address or any other information that would allow us to verify that you are a user of our application. Your email was also not included in the Trustpilot form.
At this time, we are unable to confirm that you have used our program. If you still need assistance, we will be happy to help, but first we need to verify that you are indeed our user.
Stay healthy,
The Ornament Team
My questions have been answered quickly…
My questions have been answered quickly and my request has been resolved.
December 18, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback. We’re glad to hear that your questions were answered quickly and your request was resolved. If you need any further assistance, we’re always here to help!
Stay healthy,
The Ornament Team
I had totally forgotten about the…
I had totally forgotten about the subscription and I received a charge for renewal. I contacted them and they responded right away and provided a full refund and followed up to make sure I received it. Very impressive.
December 12, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your experience. We’re glad we could respond quickly, issue a full refund, and follow up to make sure everything was resolved. Your kind words mean a lot to us, and we’re always here if you need any assistance in the future!
Stay healthy,
The Ornament Team
Too Many Errors
My friend recommended this app to me so I didn't have to type out my lab results. She had a great experience on iOS, but my Android experience was poor.
1) Dates were wrong. Labs drawn on March 31, 2025 were showing up as being drawn on May 23, 2025. Labs drawn on December 5th, 2025 were showing up as bring drawn May 12th, 2025. Those were just the ones I noticed.
2) Does not put serial blood draws in chronological order.
3) Lab results were invented out of thin air. Labs I never had drawn were somehow producing a result.
The only solution to the above was to check each lab test against the medical record or delete the record and re-upload via PDF or image.
On the plus side,
1) It imports from MyChart, LabCorp, and Quest. You can also upload images and PDF's from your phone.
I did not get a chance to use most of the features as it became obvious there were issues once the import was completed.
I think it's a great idea, but the AI did not do a good job on my results.
YMMV.
December 5, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your experience. We’re truly sorry that you encountered incorrect dates, recognition errors, and missing chronological order while using the app on Android. We understand how important accurate health data is, and we appreciate you taking the time to bring these issues to our attention.
To investigate this thoroughly and provide you with a detailed response, please share your email with us through the Trustpilot form. This will allow us to locate your case, review the import process, and understand exactly what went wrong.
We would be grateful if you could update your review after the issue is resolved — it helps reflect your full experience and our efforts to address the problem. Thank you again for your feedback and for helping us improve!
Stay healthy,
The Ornament Team
Automatic Subcription Renewal without Notification
My subscription was automatically renewed without notice of the pending renewal. Upon notifying the company the subscription was cancelled and I was informed the charge “could not” be refunded.
Upon notification of my dissatisfaction and that I would notify my credit card company of their practices, an email was promptly sent stating the subscription fee was refunded.
My hope is they will start notifying all customers of their pending subscription renewals.
Update : After much discussion my concern appeared to be flowing up the chain of command. I do hope my concern about notification of pending charges will be updated.
December 3, 2025
Unprompted review
Reply from Ornament
Dear Robin,
Thank you for reaching out to us and sharing your experience. We truly appreciate your feedback. We understand your concern regarding the automatic renewal of your subscription without prior notice. We apologize for any inconvenience this may have caused.
We're pleased to inform you that the subscription fee has been refunded. Please note that it may take 5-10 business days for the funds to return to your account, though in some cases, it can happen sooner. We recommend periodically checking your account to ensure the refund is processed successfully.
We value your input, and we are committed to improving our notification processes for all customers regarding subscription renewals. Your feedback helps us serve you better.
If you have any further questions or concerns, feel free to contact us. We're here to help.
Stay healthy,
The Ornament Team
Excellent Service!
For personal reasons I had to return my purchase. Their response was immediate and positive. Funds were returned to my account within days.
December 2, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your experience! We’re glad to hear that our team was able to assist you quickly and that your refund was processed without delay. If you ever need anything in the future, we’re always here to help.
Stay healthy,
The Ornament Team
How good is this team at Ornamentment responded quickly…
The team at Ornament responded quickly when I contacted them regarding a problem I had accessing my plan, and refunded my payment. Thankyou Victor, I would have no concerns dealing with this company again. 10/10 😃
December 1, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your kind words! We’re happy to hear that our team, and Victor in particular, was able to help you quickly and resolve the issue with your plan access. We truly appreciate your trust and your 10/10 rating! If you ever need assistance again, we’re always here for you 😊
Stay healthy,
The Ornament Team
food tracker
The food tracker works great and runs without any errors
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback! We're glad to hear that the food tracker is working well for you and running smoothly. If you have any suggestions or need help with anything else, we’re always here to assist!
Stay healthy,
The Ornament Team
Professional & Prompt
Professional interaction, prompt response, good follow up communication
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your kind words! We’re glad to hear you had a professional experience with prompt responses and clear follow-up communication. If there’s anything else we can help you with, we’re always here for you!
Stay healthy,
The Ornament Team
They were quick to respond with any…
They were quick to respond with any concerns I had.
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review! We're happy to hear that our team was able to respond quickly to your concerns. If you need anything else, please don’t hesitate to reach out — we’re always here to help!
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Denise,
Thank you for your feedback! We're glad to hear your query was handled promptly. If you need anything else, we're always here to help!
Stay healthy,
The Ornament Team
This is an amazing and useful tool for…
This is an amazing and useful tool for everybody who want to control their health.
November 24, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your kind words! We're really happy to hear that you find Ornament useful for taking control of your health. If you ever have questions or need support, we're always here to help!
Stay healthy,
The Ornament Team
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