OrthoFlexx Reviews 

1,148
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 820 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product highly effective in alleviating various foot and joint pains, including Plantar Fasciitis, knee pain, and bunion discomfort. People consistently praise the quality and durability of the insoles, noting their strong arch support that maintains shape over time. The overall user experience, from easy ordering to comfortable wear, also contributes to high satisfaction. Customer service is frequently highlighted as excellent, with many appreciating the professional, responsive, and helpful approach for inquiries and returns. However, some customers also noted that the arch support occasionally wore out or was not sufficiently high for their specific needs.

What people talk about most

Product

Customers had positive experiences with product, with many reporting significant pain relief and improved... See more

Quality

Consumers find quality to be positive, with many reviewers praising the insoles as well-made, sturdy, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and clear... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its efficiency and... See more

User experience

Clients share positive opinions on user experience, with many expressing happiness and comfort after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

Fantastic really helped with my Plantar Fasciitis, after one week of inserting Orthoflexx I had no pain at all. Whilst We are all different I would certainly recommend any one suffering to try this pr... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,148)

888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

These inner soles don’t fit and cause pain

I bought two pairs of inner soles and put a pair in my shoes as I have fasciitis and sought the relief as advertised. It was immediately obvious that the arch support did not sit under my foot correctly and instead of helping, made the pain much worse. I still had an unopened pair so sought the 30 day refund guarantee. No response to my email. This is a very pushy company and a substandard product. There are plenty of other companies who have better products as I found out. Avoid Orthoflexx.

May 4, 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The insoles came rather quick. Very easy to use. Perfect fit. Hope they don’t break down too soon.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

These insoles work

These insoles work! I am on my feet for 13 hours a day, and they support my feet, keeping them comfortable. I recommend these to anyone who wants to upgrade their insoles.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great buy

The insoles are great. Foot problems run in my family and I have a sunken arch and bunions. I also have knee and groin pain on the side where my bunion is. I have been wearing them for a few weeks and the inflammation on my bunion has gone down as well as the swelling behind my knee :)

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great for flat feet

The insoles worked for addressing my neuropathy due to flat feet. I am experiencing much lower pain due to the Morton's Neuroma, especially notice at night. The bunion that was forming has also decreased substantially. I have tried other insoles with limited success.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

ankle pain

I’m had ankle pain regularly after standing for a while. After putting on orthodox there’s no more ankle pain and don’t feel tired. Thanks for the great insoles!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

The purchase from OrthoFlexx has been great!

Dealing with OrthoFlexx has been a great experience! From the time I purchased my insoles the customer service has been outstanding.
The insoles make my feet feel great! This product is definitely worth the investment.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have very high arches

I have very high arches, no fat pads on the balls of my feet and bunions. So far, after about a week using the Orthoflex insoles, my feet feel good. I am anxious to see the long term impact.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Life Saver!! (Foot saver)

Had the beginnings of Plantar Fasciitis in both heels and shooting pains up the back of my ankles, I do a lot of walking (about 9km per day)! I am in my 60’s so my arches have fallen slightly as well ☹️ The curvature in the insole wasn’t as dramatic as I expected so I didn’t think they would work, I was totally wrong! Within about 4 days I realised that the pain had completely stopped! Amazing and thank you!!! I shall be ordering more! 😊

I am 5’2” and 120lbs (8 1/2 stone), I didn’t feel I needed the extreme ones so bought the mid range, which are perfect for me

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good product

The insoles showed up when they were supposed to. Didn't have to cut them or make any adjustments. started wearing them from day one. I have no arch and most insoles that I've tried with arch support were painful. these are not painful at all. I own training studio, so I 'm on my feet a lot. I've used one of your competition's insoles for years. While I still use them, this could be a step up due to the arch support.

May 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look