OrthoFlexx Reviews 

1,132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 816 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, noting how well-made and sturdy the insoles are. Many found they provided excellent support, significantly reducing pain in their knees, ankles, and feet, and improving balance. The customer service is widely regarded as excellent, with people appreciating the professional, prompt, and understanding support. Reviewers also commend the easy ordering process and the company's efficiency in resolving issues like incorrect sizing or product defects, often leading to repeat purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort and support... See more

Quality

Reviewers highlight positive aspects of quality, noting that the insoles are well-made, sturdy, and provide... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and smooth, from initial... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's efficiency,... See more

User experience

Customers had positive experiences with user experience, finding the ordering process smooth, clear, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,132)

872 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Decision Ever!

I was optimistic at first but after a week of walking with the insoles in my shoes, the pain in my foot begin to go away. After three weeks of wearing them, no more pain in my foot! That was the best decision ever!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great company!

I ordered the wrong size and needed to make an exchange. It was effortless and fast! Made the request and by the second day it was shipped. Amazing! And they told me to keep the original purchase saying to donate it to a friend or someone else who might need it. Great service, great company!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

These inner soles don’t fit and cause pain

I bought two pairs of inner soles and put a pair in my shoes as I have fasciitis and sought the relief as advertised. It was immediately obvious that the arch support did not sit under my foot correctly and instead of helping, made the pain much worse. I still had an unopened pair so sought the 30 day refund guarantee. No response to my email. This is a very pushy company and a substandard product. There are plenty of other companies who have better products as I found out. Avoid Orthoflexx.

May 4, 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The insoles came rather quick. Very easy to use. Perfect fit. Hope they don’t break down too soon.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

These insoles work

These insoles work! I am on my feet for 13 hours a day, and they support my feet, keeping them comfortable. I recommend these to anyone who wants to upgrade their insoles.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great buy

The insoles are great. Foot problems run in my family and I have a sunken arch and bunions. I also have knee and groin pain on the side where my bunion is. I have been wearing them for a few weeks and the inflammation on my bunion has gone down as well as the swelling behind my knee :)

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great for flat feet

The insoles worked for addressing my neuropathy due to flat feet. I am experiencing much lower pain due to the Morton's Neuroma, especially notice at night. The bunion that was forming has also decreased substantially. I have tried other insoles with limited success.

May 4, 2026
Unprompted review

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