OrthoFlexx Reviews 

1,128
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 803 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and effectiveness, noting significant relief from various foot and joint pains, including plantar fasciitis and bunion issues. Many highlight the insoles' strong arch support, durability, and comfort, which provide stability and improve overall well-being. The customer service team is consistently commended for being professional, prompt, and helpful, especially when resolving ordering issues or honoring guarantees. However, some customers also noted that the arch support could wear out over time or that the insoles might not be deep enough for some heel types. A few people also experienced initial discomfort or found the insoles not working well for them, though this often improved with continued use. Additionally, some reviewers mentioned receiving the wrong size or needing to trim the insoles, although customer service typically resolved these issues efficiently.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the insoles as well-made, sturdy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process to be easy and smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, outstanding, and... See more

User experience

Customers report a highly positive user experience, noting that ordering and purchasing were easy and smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,128)

870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easily adjusting to wearing these insoles

I notice a difference in my foot support and alignment without it being difficult to manage. I can tell that my legs are in a different position based on the generalized muscle soreness I can feel based on their new neutral position. I'm looking forward to seeing differences over time.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Insoles that really work

Insoles that really work! I was having heel/ankle pain for months on one side. Also knee pain all the way up to hip. Stand on my feet at work for over 10 hours a day. Tried these out in my work shoes. Took a few days to get used to them. Heel pain is gone and other pains seem to be going away also. Thanks!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple and easy to purchase

Very simple and easy to purchase. Sturdy and well made. My only complaint is that they drop ship from China like most things do now so it takes longer to get them. Please move manufacturing back to America. Let's keep the money in our economy. China doesn't need any more of our money.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience, the ordering was easy , sizing was right , I bought them for my wife , she really likes them ,hopefully they'll last a long time as its only been a few weeks , I'd like a pair for myself but they are very expensive, so I can't afford them right now , but hopefully someday

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Nice Fit

I received the product in a timely manner and immediately put them in my shoes of choice. So far, I am pleased with the product.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great instep support

I recently purchased 2 x pairs of Ortho flex and have found them to be a high quality and very well made product. Having high arches, which if not supported correctly progressively aggravate the tendons on the sole on my feet (I have heel spurs.)
These inserts are easy to use and give excellent support to my arches.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend - fixed my knee problems

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cause more problems. Ad for OrthoFlexx came up in my social media feed so I thought I would give them a go. So glad I did. My wife who also suffers knee and ankle problems bought a pair as well. Then we went back and bought two more pairs. Thoroughly recommend.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I have tried many insoles but after using these for a month these truly are the best I have tried.

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good

Good , had to trim the toes but that was easy . As a 90kg woman I needed strong support for my arch . They delivered . V happy

June 24, 2026
Unprompted review

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