OrthoFlexx Reviews 

1,128
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 803 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and effectiveness, noting significant relief from various foot and joint pains, including plantar fasciitis and bunion issues. Many highlight the insoles' strong arch support, durability, and comfort, which provide stability and improve overall well-being. The customer service team is consistently commended for being professional, prompt, and helpful, especially when resolving ordering issues or honoring guarantees. However, some customers also noted that the arch support could wear out over time or that the insoles might not be deep enough for some heel types. A few people also experienced initial discomfort or found the insoles not working well for them, though this often improved with continued use. Additionally, some reviewers mentioned receiving the wrong size or needing to trim the insoles, although customer service typically resolved these issues efficiently.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the insoles as well-made, sturdy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process to be easy and smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, outstanding, and... See more

User experience

Customers report a highly positive user experience, noting that ordering and purchasing were easy and smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,128)

870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Like them

Arrived quickly. Felt funny when I first wore them but once I got used to them, I like them. They feel great.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

These are the best inserts I have…

These are the best inserts I have found. Years ago I had to get them from a podiatrist and they cost me $450. These are just as good for a lot less money. I am on my feet all day and this is made a huge difference.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Instant relief

I bought the only release of boots in my area at the time that have the BOA system from a brand I'm not happy with but my old boots were finished. From the first week I started having issues with my feet, but as soon as I started using the OrthoFlex it was instant relief.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good to replace my dead old insoles!

It was so good to replace my dead old insoles with orthoflexx arch support insoles…now I’m walking with much less pain and knowing that my over pronation are well supported.
Excellent product and great customer service,thank you.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Stellar customer service

OrthoFlexx provided stellar customer service; the kind that helps grow companies with great employees. While the inserts did not work for me, I highly recommend working with OrthoFlexx for you specific needs.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

It’s making it so I can walk in… my feet feel wonderful

It’s making it so I can walk in Comfort. I paid a hip and a knee replacement on one side and that side now the arch has fallen and it makes a big difference in the comfort of my feet and walking now they are wonderful. They are better than my orthotics I have professionally made.

June 18, 2026
Unprompted review
Rated 2 out of 5 stars

I am certain that the insoles are good…

I am certain that the insoles are good for many people, just not for me since I have a high arch. After purchasing the "high arch" insoles and realizing they were not deep enough in the heel to keep things steady nor the arch high enough, I ask for the "money back" guarantee. A lovely email arrived where they offered me 60% or they would send another "lighter" set? We will see what happens but since they are publishing high ratings on Trustpilot, it appears a true review of the customer service practice is worth a read.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I've purchased other insoles before but…

I've purchased other insoles before but they didn't help. Orthoflexx felt different right away and have been a great comfort for my fallen arches. I can take long walks again, hike the trails and be quick on my feet as before.

J. Salinas

June 8, 2026
Unprompted review

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