OrthoFlexx Reviews 

1,128
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 803 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and effectiveness, noting significant relief from various foot and joint pains, including plantar fasciitis and bunion issues. Many highlight the insoles' strong arch support, durability, and comfort, which provide stability and improve overall well-being. The customer service team is consistently commended for being professional, prompt, and helpful, especially when resolving ordering issues or honoring guarantees. However, some customers also noted that the arch support could wear out over time or that the insoles might not be deep enough for some heel types. A few people also experienced initial discomfort or found the insoles not working well for them, though this often improved with continued use. Additionally, some reviewers mentioned receiving the wrong size or needing to trim the insoles, although customer service typically resolved these issues efficiently.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the insoles as well-made, sturdy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process to be easy and smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, outstanding, and... See more

User experience

Customers report a highly positive user experience, noting that ordering and purchasing were easy and smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,128)

870 reviews in the last 12 months

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Rated 4 out of 5 stars

Get That Bounce Back In Your Step

They're great. I'm a beef farmer and use them in my workboots. I had to remove the original insoles from my boots so they fit better. I have one flat foot and the other has a bit of an arch, so it was a bit tricky, so using a thinner sock helped with that side. I do see a difference in my step, it gives me that extra bounce when I'm walking.
I got my shipment much earlier that I thought I would. Highly recommend.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

The insoles are great

The insoles are great. I have them in my boots and all my son’s shoes. You don’t realize how impactful they can be till you’ve worn them.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Job well done....

Job well done and as a long time user of insoles, I am enjoying yours. I was expecting them to be higher - as my regulars - so I am adjusting.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Great strong insoles well made and value for money,
Soft and comfortable was reluctant to buy at first but will look for another pair as perfect for my flat feet with great support.
Happy customer !

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have been struggling with Plantar…

I have been struggling with Plantar Fasciitis and heel pain. Ugh. I tried all the over the counter orthotics and buckles, I got professional orthotics. It lasted a while and my pain returned. Then I needed to decide to purchase the professional orthotics again ,$$$$, or give it one last shot on my own . I found these and I can’t tell you how happy my feet have been .
For me, these worked wonders. If asked, would tell anyone to give them a try before investing in a pricy option. You might be pleasantly surprised.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

The inserts are exactly as advertised…

The inserts are exactly as advertised and are just what the doctor ordered. Much better support than the insoles I have bought from chemists in the past and far more comfortable than the prescription ones I have from my podiatrist

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

The insoles fit great

The insoles fit great, and have tremendously improved my foot comfort. The team was also great to work with, and they were very helpful.

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

Very comfortable

Very comfortable. Have used similar insoles and now yours. Arch very firm so foot stays in place without moving and never had any breaking period where feet got sore. Great products. Tks

May 28, 2026
Unprompted review

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