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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and effectiveness in providing reliable protection. Many people highlight how the product has significantly improved their confidence and daily lives, allowing them to engage in activities without worry. The customer service is also frequently commended for being excellent, polite, efficient, and responsive. However, some customers experienced issues with the ordering and delivery process, noting that shipments occasionally took longer than anticipated. A few other people also felt that the sizing was inconsistent or that the product's design, such as the waistband or absorbent pad, could be improved. There were also mentions of dissatisfaction regarding the company's return policy, particularly when customers found the product uncomfortable or the sizing incorrect after opening a single item.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort,... See more

Quality

Clients share positive opinions on quality, with many praising the product's comfort, absorbency, and overall... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast and easy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting efficient, courteous, and... See more

Based on these reviews

Rated 4 out of 5 stars

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use... See more

Rated 4 out of 5 stars

Good fit comfortable price a bit high but better than Pads or nappies so worth paying Waist band folds absorption pad falls out no way to secure it But have released a new version with improveme... See more

Company replied

Rated 4 out of 5 stars

The boxers are a great fit and absorbs well however I still suffer from leaks outside the area that is protected. Hard to explain but I believe that the total leg area also needs to have some absorbin... See more


Company details

  1. Underwear Store

Written by the company

Orykas is a men’s underwear brand specially designed for those experiencing light to moderate urinary leakage. Our mission is to provide discreet, comfortable, and high-performing solutions — without compromising on style or dignity. We use high-tech, Oeko-Tex® certified bamboo fabric that is ultra-absorbent, breathable, and gentle on the skin. Each boxer is engineered to absorb up to 300 ml of liquid, offering day-long protection and peace of mind. Worn and trusted by over 23,000 men, Orykas is redefining what comfort and confidence mean for men facing bladder leakage. We currently serve customers across France, Germany, the United Kingdom, Ireland, the United States, and Australia, through dedicated e-commerce platforms.


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

conforme aux descriptions sans odeur…

conforme aux descriptions sans odeur tres absorbant

December 15, 2025
Unprompted review
Orykas logo

Reply from Orykas

Cher Jean-Pierre

Bonjour,

Merci beaucoup pour votre avis 5 étoiles.

Nous sommes ravis de lire que nos produits sont conformes aux descriptions, sans odeur et très absorbants. C’est exactement ce que nous cherchons à offrir au quotidien.

Merci pour votre confiance et votre retour, il compte énormément pour nous.

Bonne journée
Alice
Service client

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Rated 5 out of 5 stars

The Orykas boxer shorts have really made my daily life easier and less stressful

The Orykas boxer shorts has really made my battles with incontinence a lot easier. I developed incontinence from my Prostate cancer treatments. I’ve have to wear “male diapers” and if I wasn’t careful they could leak and cause that tell tale embarrassment. Now I wear the Orykas boxer shorts over the diapers and they really keep me from those experiencing moments. They made my life easier and less stressful. Thank you Orykas!

October 15, 2025
Unprompted review
Orykas logo

Reply from Orykas

Dear Paul

Thank you very much for taking the time to share your experience with us.

We are truly grateful for your trust and for your honest feedback. Knowing that our boxer shorts have helped make daily life easier and less stressful after prostate cancer treatment means a great deal to us. Restoring confidence and peace of mind is exactly why we do what we do.

Thank you again for your kind words and for choosing Orykas. We wish you all the very best going forward.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Great support Team

The support team did a great job after a mistake I made when ordering the product. The goods arrived and I was surprised at the improvements made. Clear labelling with the manufacturers name on the product and a much more comfortable product than a previous supply.

December 1, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello John

Thank you so much for your kind review and for taking the time to share your experience.

We are really pleased to hear that our support team was able to help after the ordering issue and that you noticed the improvements made to the product. Clearer labelling and enhanced comfort are changes we have worked hard on, so it is great to know they have made a positive difference for you.

Thank you again for your trust and support. It truly means a lot to us.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

This company has been very attentive to

This company has been very attentive to any response I have made, not to mention that their product comes as advertised I have been searching for several years for a brief that really does keep you dry as leaks are a way of life after prostate surgery, and these briefs work

December 2, 2025
Unprompted review
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Reply from Orykas

Dear Peter

Thank you so much for your wonderful review.

We are truly glad to hear that you finally found a product that gives you real, reliable dryness after such a long search. Many men experience the same challenges after prostate surgery, so knowing that our briefs are helping you feel more comfortable and supported means a great deal to us.

Thank you as well for your kind words about our customer service. We always do our best to be attentive and helpful.

We are grateful for your trust in Orykas.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

You will stay Dry

I had a bladder operation that left me incontinent. I started using Depends and hated it because they would leak all over my bottom. I read about Orykas and ordered two pairs. They worked perfectly, and I never had them fail. I find their customer service excellent and am very pleased with how quickly I receive them, as I am in California and they are in Florida. I do not hesitate to give them 5 Stars.

November 25, 2025
Unprompted review
Orykas logo

Reply from Orykas

Dear Charles

Thank you so much for your wonderful 5-star review.

We are truly glad to hear that Orykas has helped you stay dry and confident after your operation: that is exactly why we created our products. It means a great deal to us to know that they performed reliably for you.

We are also delighted that you found our customer service helpful and that the delivery to California has been quick and smooth. Your trust and recommendation truly mean the world to us.

If you ever need anything or have any questions, we are always here to help.

Kind regards
Alice
Customer Service

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Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product. very comfortable and does what it claims to do.

November 27, 2025
Unprompted review
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Reply from Orykas

Dear Leon

Here is a polished public response you can post on Trustpilot:



Thank you so much for your 5-star review. We are thrilled to hear that you are happy with both the service and the product. Knowing that you find them comfortable and effective truly means a lot to us.

If you ever need any assistance or have questions, we are always here for you.

Kind regards
Alice
Customer Service

Rated 1 out of 5 stars

Be careful of RETURN information

Be careful of RETURN information. They will NOT take them back or exchange.

December 2, 2025
Unprompted review
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Reply from Orykas

Hello Andrew

I have asked you for further information via Trustpilot because, at this stage, I only have your first name.

I do not know who you are or whether you are actually one of our customers, as there is no order or contact information linked to your review. Since you have not replied to my request for details, I am unable to respond to your review properly.

If you are indeed a customer and have a genuine issue, please contact me directly at support@orykas.co.uk and I will be happy to assist you in any way I can.

Kind regards
Alice

Rated 1 out of 5 stars

After trying them, back on pads

I ordered four pairs of XXL, being 42" waist, but they are a little tight, albeit wearable. However, after five hours they and my trousers were drenched. I thought they were worth a try, but after trying the four pairs I ordered I am back on pads and about £80 down. It's the old adage, if it sounds too good to be true it probably is.

November 28, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Bob

Every person’s flow and leakage pattern is different, and this can greatly affect how long the boxers remain comfortable and effective. Some customers are able to wear them for many hours, while others may need to change more frequently than after five hours, depending on the intensity and type of leakage they experience.

For this reason, we always recommend testing the underwear at home first. This allows each customer to understand how the product behaves for their specific situation and to find the right wearing time that keeps them fully comfortable and protected.

We genuinely appreciate your feedback, as it helps us continue improving our products and guidance for future customers.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Reasonable response time and followup

Reasonable response time and followup; good looking for ways to work through any outstanding issues and bring them to a resoultion

December 1, 2025
Unprompted review
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Reply from Orykas

Dear Ron

Thank you very much for your 5-star review.

We are delighted to hear that you were satisfied with our response time and follow-up. Our team always works hard to resolve any outstanding issues quickly and clearly, so it is wonderful to know this was reflected in your experience.

If you ever need anything in the future, we are always here to help.

Kind regards
Alice
Customer service

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Rated 5 out of 5 stars

I had a terrible incontinence problem

I have a terrible incontinence problem as many who are looking this site. I have had to use a diaper and washable pads to leave the house. Even with the pads I fear of leakage and have only worn black pants because of that.
Then came Orykas! The way it is constructed I have no fear and true confidence when I preach or just go out! Orykas has given me freedom to go anywhere and be protected!
Thank you Orykas!

April 1, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Leslie

Thank you so much for sharing your experience.

We know how challenging incontinence can be, and it means a great deal to hear that Orykas has helped you regain confidence and freedom in your daily life. The fact that you feel secure enough to preach or go out without fear is exactly what we hope to provide for every customer.

We are truly honoured to be part of your journey, and we thank you for placing your trust in us.

If you ever need anything at all, we are always here to help.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

We first bought this product for its help with incontinence.

We first bought this product for its advertising with help with incontinence. The product stated how it can provide discrete protection which is what we were looking for. The product delivered in its use, it keeps you dry and very comfortable to wear. We purchased additional ORYKAS because of its quality and how nicely they hold up in the wash. I highly recommend this for anyone needing this discrete protection.

October 15, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Yvonne

Thank you so much for your thoughtful review.

We are truly pleased to hear that our underwear has provided the discreet protection and comfort you were looking for. Knowing that the product keeps you dry, feels comfortable, and holds up well in the wash means a great deal to us.

We are also grateful for your continued trust in Orykas and for recommending us to others who may need discreet support. Your feedback encourages us to keep improving every day.

If you ever need anything, we are always here to help.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Nothing was too difficult and the…

Nothing was too difficult and the turnaround time for any questions I had was exceptional.

November 26, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Vincent

Thank you so much for your wonderful review.

We are delighted to hear that your experience with us was smooth and that our response times met your expectations. It truly means a lot to our team.

If you ever need anything in the future, we are always here to help.

Kind regards
Alice
Customer Service

Rated 1 out of 5 stars

Don't try returning unopened product

If you order Orykas undergarments, opening one to check it out means you can't return any of them, even if they have never been removed from the bag. It's understandable if an opened undergarment can't be returned. But unopened ones? This means, in effect, that you can't return Orykas undergarments even if they are unopened. Their return policy ought to say "No returns."

November 24, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Gary

We have spoken many times directly via email.

Unfortunately, we have had numerous customers returning soiled underwear, and this is a risk we can no longer take. We cannot ask our teams to handle used or contaminated items.

Because of these customers’ lack of care and honesty (and hygiene), we have had to implement stricter rules, and I understand that this affects everyone else, which is regrettable.

Kind regards
Alice

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Rated 5 out of 5 stars

An excellent product that has changed…

An excellent product. This has changed my life. Extremely efficient and courteous customer relations all add to a great experience

November 24, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello David

Thank you so much for your wonderful review.

We are truly happy to hear that our product has made such a positive difference in your daily life. Your kind words about our customer service mean a lot to our whole team.

We are always here to help and support you. Thank you again for your trust in Orykas.

Alice
Customer service

Rated 5 out of 5 stars

Great customer service experience

I received a product that had a fabric flaw. The customer service has been pleasant and professional, gave me the option of refund or replacement, and answered each email in less than 24 hours. I hope this young company thrives.

October 14, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Madonna

Thank you very much for taking the time to leave such a kind review.

We are truly happy that our customer service could assist you quickly and professionally. Your support and encouragement mean a great deal to our young company.

We are grateful for your trust, and we hope to serve you again in the future.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Orykas incontinence boxer underwear

Orykas incontinence boxer underwear
Good fit , Comfortable , Super Absorbent and Good Quality .
I'm Happy and I'm Dry

November 18, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Peter

Thank you so much for your wonderful review.

We are delighted to hear that your Orykas boxers fit well, feel comfortable, and keep you dry throughout the day. This is exactly the experience we want every customer to have.

Your feedback truly means a lot to us.
Thank you again for your trust.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Orykas mens incontinance wear.

Easy to order, although i thought the product a little on the expensive side, once i recieved the product i was verry impressed with the quality, They fit me well, and are verry comfortable.and inside the package was a wash bag which is just great, after getting the product i can see the value in it.
I am extreemly happy with them and will be definatly be buying more at a later date Thank you Orykas

November 3, 2025
Unprompted review
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Reply from Orykas

Hello Roger

Thank you so much for your wonderful review, it truly means a lot to us.

We are delighted to hear that you found ordering easy, that the fit is comfortable, and that the quality lived up to your expectations. We put a lot of care into every detail, so knowing that you can see the value in the product really makes our day.

We are also glad the wash bag was a helpful addition.

Thank you again for your trust and your kind words. We look forward to welcoming you back whenever you need more.

Alice
Customer Service

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Rated 5 out of 5 stars

dealing with real people who care about…

dealing with real people who care about their client

November 11, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Michael

Thank you so much for your kind words.

Our whole team truly does care, and hearing this means a lot to us.
We are really glad you had a positive experience with us!

Kind regards
Alice
Customer service

Rated 1 out of 5 stars

BE WARNED

BE WARNED, ORKYAS DOES NOT HAVE A RETURN POLICY, EXCEPT FOR MANUFACTURING FAULTS BEFORE YOU MAKE A PURCHASE. READ THE CONDITIONS OF SALE!
Since October 22nd, 2025, Orkyas' return policy has changed to ensure the highest possible hygiene standards for all our customers and team members.
Our boxers and briefs are intimate garments, designed to be worn directly against the skin. For this reason, and in accordance with current hygiene regulations, we can no longer accept returns or exchanges for packs whose packaging has been opened, even if the products have not been worn.

November 10, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello

We understand your disappointment.

However, we are in the obligation of meeting the most stringent standards in terms of hygiene, for very obvious reasons.
We simply cannot take the risk of another customer receiving underwear that may have been previously handled, opened, or even tried on. I am sure you would agree that you would not want to receive such items yourself.

We have unfortunately received in the past items that had not only been worn but that were soiled.

Kind regards
Alice
Customer service

Rated 1 out of 5 stars

Did not work

Great concept. I ordered a set of four but only opened one to use. The person who wore these leaked through within no time at all. I contacted the company about returning the other three that were not opened and they refused to accept them.

November 10, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Patricia

I am sorry that your experience with our product didn't meet your expectations.
Our products are designed to absorb up to 300ml of liquid, which is the equivalent of a can of Coke.

Regarding returns, we are in the obligation of meeting the most stringent standards in terms of hygiene, for very obvious reasons, as stated in our Return Policy.

We simply cannot take the risk of another customer receiving underwear that may have been previously handled, opened, or even tried on. I am sure you would agree that you would not want to receive such items yourself.

Kind regards
Alice
Customer service

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