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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and effectiveness in providing reliable protection. Many people highlight how the product has significantly improved their confidence and daily lives, allowing them to engage in activities without worry. The customer service is also frequently commended for being excellent, polite, efficient, and responsive. However, some customers experienced issues with the ordering and delivery process, noting that shipments occasionally took longer than anticipated. A few other people also felt that the sizing was inconsistent or that the product's design, such as the waistband or absorbent pad, could be improved. There were also mentions of dissatisfaction regarding the company's return policy, particularly when customers found the product uncomfortable or the sizing incorrect after opening a single item.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort,... See more

Quality

Clients share positive opinions on quality, with many praising the product's comfort, absorbency, and overall... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast and easy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting efficient, courteous, and... See more

Based on these reviews

Rated 4 out of 5 stars

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use... See more

Rated 4 out of 5 stars

Good fit comfortable price a bit high but better than Pads or nappies so worth paying Waist band folds absorption pad falls out no way to secure it But have released a new version with improveme... See more

Company replied

Rated 4 out of 5 stars

The boxers are a great fit and absorbs well however I still suffer from leaks outside the area that is protected. Hard to explain but I believe that the total leg area also needs to have some absorbin... See more


Company details

  1. Underwear Store

Written by the company

Orykas is a men’s underwear brand specially designed for those experiencing light to moderate urinary leakage. Our mission is to provide discreet, comfortable, and high-performing solutions — without compromising on style or dignity. We use high-tech, Oeko-Tex® certified bamboo fabric that is ultra-absorbent, breathable, and gentle on the skin. Each boxer is engineered to absorb up to 300 ml of liquid, offering day-long protection and peace of mind. Worn and trusted by over 23,000 men, Orykas is redefining what comfort and confidence mean for men facing bladder leakage. We currently serve customers across France, Germany, the United Kingdom, Ireland, the United States, and Australia, through dedicated e-commerce platforms.


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Drop shipping returns? Customer to customer

I finally received a boxer briefs and they had like an insert pad and they were really weird I held them up next to my other extra large ones that I had from Amazon from a couple different companies and they were about three inches too small so contacting them has been taking me like 15 emails over the last 10 days finally they send me a label to send it back and they want me to send it from directly from me with my address on it and my name to another customer in Scottsdale Arizona I'm in Los Angeles California so they never see the underwear and I never take it back and inspect it they just have me drop shipping it directly to another customer they claim this is for carbon and the in global warming which is BS cuz I find out later on they finally say all while we're in France we don't really have a way of dealing with it? So this poor person on the other end is going to get underwear that's never been inspected that's coming right from another customer with my name and address on it? Who does that I've never heard that as a business practice in the United States ever that's completely ridiculous and now they're giving me all kinds of hard times about returning it or any other things involving it and it's a pure size issue it's not you know like a opinion or something like that but it doesn't it's not well made or something three different brands off of Amazon and extra large are about 3 and 1/2 to 4 in larger than their extra large?? And this whole thing of the dropship that just sounds illegal especially with underwear? I'm going to be contacting the Federal trade commission as well this is ridiculous

September 2, 2025
Unprompted review
Orykas logo

Reply from Orykas

We respect every customer’s right to share their experience, whether positive or negative, and we always do our best to resolve issues fairly and respectfully.

However, in this case, the reviewer has repeatedly communicated with us by email in an aggressive and vulgar manner, including sending inappropriate images that no member of our team should ever be subjected to.

While we understand that customers may sometimes be unhappy with a product or service, harassment and abusive behaviour toward our staff is not acceptable.

We remain committed to supporting our customers with professionalism and care, but we also need to ensure that our team members are treated with respect.

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Rated 5 out of 5 stars

The product came as described

The product came as described. It did take a few weeks to get here. Customer service was very responsive and kept me up to date.

September 12, 2025
Unprompted review
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Reply from Orykas

Thank you for your wonderful review!

We are glad to hear the product arrived just as described and that our customer service team was able to keep you updated along the way.

We truly appreciate your patience with the shipping time and are delighted you’re happy with your experience.

Best regards,
Alice
Customer Service

Rated 5 out of 5 stars

Good product

So far great customer service. Product was too small. Went to your website and quickly made contact with a human. In the process of doing the exchange. Product is well made.

September 12, 2025
Unprompted review
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Reply from Orykas

Thank you for your 5-star review!

We are so pleased to hear that you found it easy to reach our team and get support with your exchange.

It’s wonderful to know you’re happy with the quality of the product, and we look forward to making sure the new size works perfectly for you.

Best regards,
Alice
Customer Service

Rated 2 out of 5 stars

Lousy return experience

Ordered this past summer, but the shipment was late in arriving. I realized after trying one on that the level of absorbtion was more than I need. I requested a refund, keeping the pair I tried on. Finally, the customer service rep offered to refund me if I would forward the remaining briefs to another customer, which I did. I AM STILL WAITING, AFTER SEVERAL MONTHS, TO SEE MY REFUND.

August 12, 2025
Unprompted review
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Reply from Orykas

Thank you for your review, and I’m genuinely sorry for the confusion you experienced.

After a deep dive through our system, I realised there was a mix-up caused by the fact that your messages came from several different email addresses — which made it difficult to follow the full thread of the conversation. That said, I’ve now managed to track everything down, and your refund was processed just a few minutes ago.

Apologies again for the delay and the inconvenience caused.

Alice – Customer Support, Orykas

Rated 5 out of 5 stars

Comfortable and fits well

Comfortable and fits well. Does the job as described

September 6, 2025
Unprompted review
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Reply from Orykas

Hello Paul

Thank you so much for your kind words!

We’re really happy to hear that you’re finding our boxers both comfortable and effective. It means a lot to us to know they’re doing the job as promised.

Thanks again for your support.
Alice
Customer Service

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Rated 5 out of 5 stars

my experience is very much good.no…

my experience is very much good.no hassle

September 5, 2025
Unprompted review
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Reply from Orykas

Hello William

Thank you so much for sharing your experience!
We’re thrilled to hear everything went smoothly and that you’re happy with your purchase. Your support means a lot to us!

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

The quality of the garments is excellent

The quality of the garments is excellent and the staff replied to queries quickly when I asked about the timescale of when my order would arrive

September 4, 2025
Unprompted review
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Reply from Orykas

Hello Gayer

Thank you so much for your kind words!

We are delighted to hear you’re happy with the quality and that our team was able to assist you promptly.

Your feedback means a lot to us!

Alice
Customer Service

Rated 5 out of 5 stars

These boxers are great!

On Mon, Sep 01, 2025, at 08:51 PM, David Williams wrote:
These boxers are great! They're everything you said they are! I'm going to order another 3-pack
only this time I'm ordering large, not Extra Large. The only complaint I have is about the delivery -- it took 23 days to get to me.I would have worried about it except you nicely provided a tracker to follow.

September 1, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello David

We are thrilled to hear you’re happy with the boxers and that they lived up to your expectations.

We’re sorry about the long delivery time — we’re actively working on speeding things up, especially with new warehouses coming soon.

Thanks again for your trust and your next order!

Alice
Customer Service

Rated 4 out of 5 stars

The product worked as advertised

The product worked as advertised. I have tried multiple other brands to my disappointment. I will need to do so additional trials with the product before I would give it 5 stars

September 1, 2025
Unprompted review
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Reply from Orykas

Hi Wade,

Thank you so much for your review and for giving Orykas a try!

We’re really glad to hear the product worked as advertised — especially after trying other brands that let you down. We completely understand wanting to test it further, and we look forward to hearing how you get on over time. If you ever have any questions or need support, we’re always here to help.

Thanks again for your trust!

Alice
Customer Service

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Rated 5 out of 5 stars

I can go out for the day with…

I can go out for the day with confidence as before I didn’t go far from home, I would 100 % recommend them.
John.

August 29, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi John

Thank you so much, John! We’re truly glad to hear that our product has helped restore your confidence — that’s exactly why we created it.

Your recommendation means the world to us, and we’re honoured to be part of your journey.

Alice
Customer Service

Rated 5 out of 5 stars

Absolutely.Top problem

Absolutely.Top problem, it's problem.Log time in ten years and a walking buying a lot more next week

August 18, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Darren

Thank you so much for your review! We’re really happy to hear that our product has helped solve a long-standing issue for you.

It means a lot to know it’s making a real difference — we look forward to sending you more next week!

Alice
Customer Service

Rated 5 out of 5 stars

BE A FREE MAN AGAIN

I bought a set of briefs for my father who suddenly felt totally relieved to go out for more than 30 mins!!!!
He's now no longer stuck at home in case of....
The experience has been so good that he now wants the boxer shorts so I'm ordering them today.

August 16, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Dominique

Thank you so much for sharing this beautiful review!

It truly means the world to us to know that our briefs helped your father regain some freedom and confidence. That’s exactly why Orykas exists — to help men feel comfortable and secure again in their daily lives.

We’re thrilled to hear that your father is ready to try the boxer shorts too!

Thank you for your trust and support, and please don’t hesitate to reach out if we can help with anything at all.

Warm regards,
Alice
Customer Service

Rated 5 out of 5 stars

Customer support cared and solved my problem!

I was confused by the size chart and accidentally ordered the wrong size. Alice from customer support jumped in with an offer to send me the right sizes along with a sympathetic ear for my concerns. They have earned my trust and continued business

August 28, 2025
Unprompted review
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Reply from Orykas

Hello Philp

Thank you so much for your lovely review!

I’m really glad we were able to sort everything out — and just to say, it was a real team effort on our side and on yours to make it happen.

We’re all committed to making sure every customer feels supported and heard, and it means a lot to know we’ve earned your trust.

Thanks again for your kind words and continued support,

Alice
Customer Service

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Rated 5 out of 5 stars

Excellent quality and wearing comfort

High quality and look and feel.
Excellent wearing comfort
Easy care options.
Absolutely reliable.
Size fits according to size table.

August 28, 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you so much for your kind words!

We’re thrilled to hear that you’re happy with the quality, comfort, and fit of our underwear. It means a lot to us that you took the time to share your experience, and we’re so glad everything met your expectations.

Don’t hesitate to reach out if you ever need anything — we’re always here to help!

Warm regards,
Alice
Customer Service

Rated 5 out of 5 stars

I really cannot speak highly enough of…

I really cannot speak highly enough of the Orykas system.
I ordered my first pack of six boxers a few weeks ago, and after trialling them, ordered a second pack of six.
Only this time, I mis ordered the size. But a quick email to Orykas sorted the problem out.
The boxers themselves are really comfortable, and fit like a dream.
It may seem an expensive purchase, but they very soon pay for themselves. I have washed mine several times, and there is no sign whatsoever of fatigue in the fabrics or fabrication.
A definite thumbs up from me for the product, and a company that seems to care about their customers.

August 18, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi John,

Thank you so much for taking the time to share such a detailed and thoughtful review — it really means a lot to us. We’re delighted to hear that the boxers are working well for you and that you’ve had a positive experience both with the product and our customer service.

We do our very best to support each customer individually, so knowing that we were able to help with your sizing issue is wonderful to hear. And yes — we know they’re a bit of an investment up front, but your words confirm what we always hope: that they quickly prove their value in comfort, durability, and peace of mind.

Thanks again for your kind support — it really helps our small business grow.

Warm regards,
Alice

Rated 5 out of 5 stars

Honestly, I was rather surprised

After years of dealing with pads that had a tendency to leak at inopportune times, I am impressed with the way Orykas hold up. I was also pleasantly surprised at the length of time I can wear them without feeling saturated. SO glad I found these. Only drawback so far is that machine drying is not recommended, and they do take a few days to air-dry. I have more on the way to help with that!

August 6, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Tony

Thank you so much for taking the time to share your experience — we really appreciate it!

We’re thrilled to hear that Orykas have made such a positive difference for you after years of using pads. Knowing that you feel secure and comfortable for longer is exactly what we strive for.

You’re absolutely right about the drying time — air-drying does take a bit longer, but it helps preserve the performance and lifespan of the fabric. We're so glad to hear you’ve ordered more to make the rotation easier!

Thank you again for your trust and support — we're so happy you found us.

Warm regards,
Alice
Customer Service

Rated 5 out of 5 stars

Found the perfect product

I have spent an awful lot of. money trying to find the right product. I came across Orykas
.and tried them. I am on my second order and just love them. Would recommend for anyone to try. You will not be disappointed.

August 11, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi William

Thank you so much for your kind review!

We're genuinely delighted to hear that you've found what works for you after such a long search — and even more thrilled that it's Orykas. It means a lot to know you're happy enough to come back for a second order and recommend us to others.

Thank you for your trust and support — we’re so glad to have you with us!

Warm regards,
Alice

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Rated 5 out of 5 stars

My new favorite for leak-proof…

My new favorite for leak-proof underwear. They perform as advertised and I can now wear any pant or short without fear of wet stains. It’s the only product I’ll buy from now on.

August 4, 2025
Unprompted review
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Reply from Orykas

Hi Wayne

Thank you for your review, we are happy to be your favourite!

Have a nice day
Alice
Customer Service

Rated 5 out of 5 stars

Please try and you will be surprised advertisements and statements…

Their advertisements and statements were totally accurate.
I did a lot of research and found the risk of purchasing some pairs was worth it.
Having now been wearing the undies for 3 weeks I have disposed of all my old stuff.
I love the fact that drips after a pee are now in and not on my legs.
I have stopped worrying when I can’t get to the toilet before I have urine down my legs a fantastic win.
Thank you.

August 10, 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Peter

Thank you so much for your wonderful review — we’re genuinely touched by your words.

It means a lot to know that our products have made such a positive difference in your daily life. We work hard to ensure our advertising is honest and accurate, so hearing that your experience reflects exactly what we promise is incredibly rewarding.

We’re especially glad to hear that you now feel more at ease and confident — that’s exactly what we hope to bring to every customer.

Thank you again for your trust and support!
Warm regards,
Alice

Rated 1 out of 5 stars

This is a bogus company

This is a bogus company. They hijack people trying to go to Orika. You can type in orika.com and be hijacked to Orykas.com, which sells Orika underwear but is a rip-off. Higher prices and horrible customer service. Verify the address you are taken to is Orika and not Orykas. Orykas posted a fake review from me with 4 stars and is failing to give me the refund they promise in their site. BE AWARE!

July 10, 2025
Unprompted review
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Reply from Orykas

Hi Neil

I will get back to you directly concerning your shipping label that you should have received on Wednesday.

Regarding the rest, we did not (and cannot) post reviews in the name of our customers, would you mind being more specific about said review?

As for Orika, could you also be more specific, maybe give us a the website?
We sell our proprietary designs and do not know of a company called Orika.

Kind regards
Alice
Customer service

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