osmaps.com Reviews 348

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their excellence and suitability for various activities like walking and cycling. Many people also appreciate the efficient ordering process and the prompt, well-packaged delivery of their items. The flexibility of the online system and the option for waterproof maps are also frequently mentioned as positive aspects. However, some customers also noted that the website can be difficult to navigate, especially when trying to find specific products or locations. A few other people also felt that delivery services, particularly with certain carriers, were slow or resulted in lost orders. There were also occasional mentions of small inaccuracies in maps or issues with book images not matching the delivered edition.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting its excellent quality and finish. Customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Website

Customers had ambiguous experiences with the website, with some reviewers finding it easy to navigate and use... See more

User experience

People report ambiguous experiences with user experience, with many finding the website easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient and competant. The flexibility of this online system gives a new dimension to those of us who still prefer a paperwork map over tech. Top marks. It has certainly sorted out the dificul... See more

Company replied

Rated 5 out of 5 stars

Map was delivered on time, well packaged and its usual excellent quality. I downloaded it onto my app, unfortunately when I was planning my route when camping, the newly added one disappeared of my ap... See more

Company replied

Rated 5 out of 5 stars

Bought 2 paper maps. Website isn't the easiest to navigate when you know what you want, but don't let that put you off. Delivery was quick and trouble free (despite being evri). OS maps are excellent.... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. Easy to purchase, and very quick delivery...what's not to like! Purchased our first ever laminated map so wasn't sure what to expect, but it's great it folds just like a pa... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

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Rated 5 out of 5 stars

Excellent Quality

Very easy to find specific map and to order. The map is excellent quality as is the frame. Delivered quickly.

June 4, 2026
osmaps.com logo

Reply from osmaps.com

We appreciate you taking the time to leave us an excellent review. We've worked hard on our custom-made range and we're so happy that you're satisfied with your purchase. Thank you for choosing us and we wish you a lovely day!

Rated 4 out of 5 stars

Once the correct map had been…

Once the correct map had been identified, ordering was easy and delivery prompt

June 4, 2026
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Reply from osmaps.com

We're so glad ordering was easy and delivery prompt for you. We appreciate your positive feedback and thank you for choosing to shop with us!

Rated 1 out of 5 stars

Diabolical service

Diabolical service. Map not delivered with no information why. 'chat' seems to be the only option of getting in touch without having to spend more of my money on the phone. I expected better from OS

June 2, 2026
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Reply from osmaps.com

We are sorry to hear that you have not received your order or any information regarding where this order is.

We would like to follow this up with you so will be in contact shortly.

Thanks, and have a good rest of your day.

Rated 5 out of 5 stars

Maps are pure pleasure and the edition…

Maps are pure pleasure and the edition of the geological map of the UK is outstanding!

May 27, 2026
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Reply from osmaps.com

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you are pleased with the edition of the geological map of the UK. Feedback like yours encourages us to continue working hard to meet and exceed your expectations. This review made our day!

Rated 5 out of 5 stars

Easy

Easy to select the correct map. Very efficient delivery.

June 4, 2026
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Reply from osmaps.com

We're so glad you found the map selection easy and appreciated our efficient delivery. Thank you for your feedback!

Rated 5 out of 5 stars

Very easy

Very easy, very quick

June 4, 2026
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Reply from osmaps.com

We love to hear positive feedback and take pride in knowing that we are delivering great customer service. Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Great value

Great value, essential mapping for anyone walking or travelling off road. Easy renewal process.

June 3, 2026
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Reply from osmaps.com

We appreciate you sharing your rating with us. We take pride in our OS Maps, and we're so happy you are enjoying it. Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Fast delivery for less than than my…

Fast delivery for less than than my local book shop

June 4, 2026
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Reply from osmaps.com

Hello Graham, We're pleased to hear you found our delivery fast and affordable! We appreciate your kind words. We are happy that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Great service from OS Maps

It was very easy to find and select the specific maps I was looking for .
It offered both a waterproof option and normal option.
I also benefited from a quantity discount.
They arrived promptly and were packaged well.

May 28, 2026
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Reply from osmaps.com

We're so glad you found our map selection easy to navigate and appreciated the options! It's wonderful to hear the quantity discount and prompt, well-packaged delivery enhanced your experience. We are always striving to offer the best products and value to our customers and continue to meet expectations, thank you!

Rated 5 out of 5 stars

Maps delivered promptly and well…

Maps delivered promptly and well packaged. It would have been nice to see a image of the map before buying so I could determine if the type and scale and detail was adequate. In the end I just relied on OS Maps having a good product and I was not disappointed.

June 4, 2026
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Reply from osmaps.com

We're so glad to hear you were pleased with the prompt delivery and packaging! We appreciate your valuable feedback regarding image previews for map details. We are always looking for ways to improve our customer experience. Thank you for trusting us!

Rated 4 out of 5 stars

Delivered quickly thank you.

Delivered quickly thank you.

May 27, 2026
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Reply from osmaps.com

Thank you for your feedback. We are glad to hear your delivery was quick and hope that you enjoy your new custom-made framed map. Thank you for choosing to shop with us and have a good rest of your week.

Rated 5 out of 5 stars

Decent price and delivered on time.

Decent price and delivered on time.

June 4, 2026
osmaps.com logo

Reply from osmaps.com

We are so glad you found our pricing fair and that your delivery arrived promptly. We love to hear positive feedback and take pride in knowing that we are delivering great value and customer service.
We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 3 out of 5 stars

The product and pricing are great. However...

The product and pricing are great. However redeeming the gift card was really difficult due to the absence of any guidance other than go to main page. No instructions on how to progress. Fortunately google explained what to do.

June 4, 2026
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Reply from osmaps.com

We appreciate your feedback regarding the gift card redemption process. We are actively reviewing our guidance to make it clearer for everyone. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Birthday present.

Easy to order. Well packed

June 4, 2026
osmaps.com logo

Reply from osmaps.com

Hello Anne, we appreciate you taking the time to leave us an excellent review. We've worked hard on our puzzle book range and enjoy using this. Thank you for choosing us and we wish you a lovely day!

Rated 3 out of 5 stars

Great product, pity about delivery

Well done OS maps, an excellent product. The only issue I had was about the delay in delivery. When it was ordered (27th May)it said that estimated delivery would be in the 7th June, in fact it arrived on the 11th 3 days late. The first i heard about the delivery was on the day it was ordered i received an email saying it had been shipped! Which gave a tracking number . The next email i received was on the 8th June, @ 14.38. Thiis confirmed it had been shipped & delivery would be that day (8th)!!
The parcel force tracking says they picked it up from OSMaps on the 9th, not the 8th (or 27th May). So OSMaps told me twice it had been dispatched when it fact it hadn't . Not very good. Otherwise it would have received 5 stars, the product is excellent

May 27, 2026
osmaps.com logo

Reply from osmaps.com

We appreciate you taking the time to share your feedback. We are glad you find our maps to be an excellent product and hope that you enjoy your new custom-made product. .

Thank you for bringing the delivery issues you had experience, we are sorry this happened and we have passed this onto our shipping team for feedback going forward.

Thank you for choosing to shop with us and we wish you a lovely day!

Rated 5 out of 5 stars

Perfect in all aspects

Perfect in all aspects

June 4, 2026
osmaps.com logo

Reply from osmaps.com

Hello John, we love to hear positive feedback and take pride in knowing that we are delivering great customer service. We hope that you enjoy using your new map!

Rated 5 out of 5 stars

Fantastic experience with OS Maps…

Fantastic experience with OS Maps again. The quality of the maps is known, the efficiency and quickness of delivery was fantastic. Thanks

June 4, 2026
osmaps.com logo

Reply from osmaps.com

Hello Connor, we are so happy to hear you had another fantastic experience with our maps and delivery! Thank you for your wonderful feedback.

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