Osprey Europe Reviews 1,346

I had a problem with my backpack and I immediately contacted the consumer services. Sara was very kind and helpful!! She helped me fix my problem in a short time.

I purchased a gift voucher in error, I contacted customer service on 27th December and explained my mistake and would a refund be possible. Sara responded straight away assuring me that she had cancelled the voucher and issue a refund. I received the refund shortly after. Your customer service department is second to none and should be highly recommended with the service they give.

At the beginning of November I bought a Poco child carrier for a Christmas present. It remained unopened from the packaging until Christmas.
I asked in the shop at the time
if it came with a rain cover and was told it did not and to purchase one separately.
I then ordered a rain cover directly from Osprey(which arrived very quickly).
On opening the carrier on Christmas we found a raincover in the storage pocket.( wrong advice from the shop)
I emailed Osprey customer services on 29th December explaining the issue and if on return of the cover could I get a refund. Received a polite reply on the 31st from Stephanie, not expecting anything for a while.
She stated that she had issued a refund and that I could keep the cover or donate it.
I was impressed with the speed of response and resolution without any toing and froing!

Sara from customer services was so good! Even through the Christmas period she quickly sorted the issue with my order and sent me out a new one, no added stress for me.
Thank you so much!

Great quality gear as always from Osprey. Had a minor issue with my order, just as much my fault as it was there’s, but Stephanie in the customer service dept sorted it quickly and efficiently (on New Year’s Eve believe it or not). Thank you.

Had an issue with an incorrectly supplied item, Stephanie sorted the issue immediately no fuss and no trouble and over the Christmas shutdown period.

Customer service like this is rare these days well done Stephanie and Osprey

Great help with my questions about California Proposition 65 warning on a Daylite™ Crossbody Pouch - all fully explained - happy to contact Stephanie

All Mighty Guarantee is fantastic- the side zipper on my laptop bag had failed, I sent it off to Osprey, sadly they said it couldn't be repaired but promptly sent me a replacement bag in my choice of colour. Great customer service communications too, fully justifies the premium price of their products.

Sara from Uk customer care service was very helpful. She dealt with my issue in a couple of hours. Despite website message that informed of 2 to 5 days delay.
Her explanation about the shoulder straps and how to connect them were very clear. She included the right photo. I am able to use my bag to carry all my gifts and parcels for Christmas. Well done Sara. MERCI

Sara responded immediately to a cry for help after an error on my order with a resolution that was beyond my expectations. A potentially disappointed customer turned into a delighted customer in the space of just two emails! Thank you!

Great products and great customer service. Having failed to use a discount code in my rush to get a gift delivered before Christmas, I sent a message to customer service. My discount was quickly refunded by Sara in customer service - huge thanks for such efficient and customer centric action. I‘m a big fan of Osprey products and this has reinforced my love for the brand.

Sarah got back to me really quickly. Even gave me a link to what I needed.
Perfect

Osprey's warranty is first rate.
When my Osprey 26ltr rucksack's straps started to show signs of excessive degradation I followed the company's All Mighty Guarantee procedure. The company honoured the guarantee without quibble in the most exemplary way. Rose in the guarantee department was diligent in managing the process and kept me informed. In the end my old rucksack was not repairable and it was replaced with new at no cost to me. An excellent company to deal with.

I was extremely disappointed after receiving only one of four items for a planned three weeks of travel. I contacted the help desk and the automated email reply said that there was 3 to 5 day response. I had given up on receiving the items when I was contacted by Sara. Long story short, I received all my items within the next few days. I was impressed by Sara's speed of response and professionalism.

I contacted Osprey Europe about a woman’s bike pack that wasn’t available in the United States (Sylva 20) I had questions wether it was really a woman’s specific pack or just a re-colored mens version (Syncro). I could find no confirming info on this. This was around Christmas time so it took a few days for a response (which I was informed it would) but Sara of the customer care team answered all the questions I had and more. She also was very apologetic for the delay due to the volume of inquiries they were having.
I was assured it was indeed a woman’s specific pack and all the listed differences it had.
I ordered the pack sight unseen which ironically will be used for light day hiking not biking. It’s the smallest pack Osprey makes with the vented Air Speed back panel (no more Mira 18 bummer) and also has a built in rain cover which more of Osprey’s packs should have IMO. Very useful feature that takes up literally no space.
Thanks Sara for answering all my questions. I’ll let you know how the pack works out.

Osprey generously replaced my son's rucksack free of Charge after it developed a zip problem which wasn't their fault.

Stephanie was fantastic and very helpful - she helped me with a discount for a bag that was cheaper on Amazon but I wanted to purchase direct.

Great quality and special thanks to Stephanie from customer service for exceptional after sale.

Outstanding customer service from start to finish. Sara went above and beyond to help and made sure I was completely satisfied. Highly recommend!

Best packs on the market (excluding the UL market of course). Brilliant customer service! I have only good experience with the warranty! HIGHLY RECOMENDED! Keep up the good work Osprey!