I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more
Company replied
Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.
Company replied
I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more
Company replied
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Outlet Mall
- Women's Clothing Store
About Otrium
Written by the company
Wear over waste
We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.
Otrium app
Hundreds of designer outlets in one app
You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!
Contact info
Danzigerkade 16A, Amsterdam, Netherlands
- otrium.com
3.2
Average
8K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Frequent Bayer.
September 20, 2025
I love your site ,you have nice clothes…
I love your site ,you have nice clothes with nice prices
Thank you
Luísa Mendes
September 20, 2025
Beste Online Shop
September 16, 2025
Fast delivery and really good prices.
Fast delivery and really good prices.
I find it hard to get in contact though when your question isn’t in the faq’s.
But! I love them.
September 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Carefully if you send back an…
Carefully if you send back an item...i've lost my money!!! thank their unable capacity to work properly
September 25, 2025
Unprompted review
Reply from Otrium
Hi Matteo,
Thank you for sharing your experience, we are terribly sorry to hear that you have not received your refund. We would like to solve this as soon as possible for you. Please email us at service@otrium.com
We hope to hear from you soon!
Warm regards,
The Otrium Team
False advertising and terrible customer service
I've been a longstanding and happy customer, but things have been going downhill rapidly in the past year or so. From incomplete deliveries and defective items to customer service being virtually unreachable by phone or chat, the experience isn't like what is was before.
Now, Otrium seems to have added misleading advertising to the list. Earlier this week, I received an Otrium flyer with a 30% discount code by post at my home address. The flyer specifically indicated that the code could be used for my favourite brand that happened to be on offer for a few days. Yay, good news!
However, the code did not work. I placed the order anyway, to make sure I didn't miss out on the items and was positive that Otrium would fix the problem afterwards. As the phone and chat was unavailble I emailed Otrium customer service abou the problem and kindly requested that they retroactively apply the discount given the problem occurred on their end.
Much to my surprise the response was: tough luck, there's nothing we can do anymore now that you've placed the order already.
September 26, 2025
Unprompted review
Reply from Otrium
Hi Biejan,
Thank you for your feedback, I'm very sorry to hear about your experience with our customer experience and not being able to use the discount code you were given.
We have sent you an email with a solution and are awaiting for your reply, so we can solve this as soon as possible.
We hope to hear from you soon.
Warm regards,
The Otrium Team
Regular customer
High quality products, great prices, quick delivery, easy returns, good customer service, overall very pleasant experience.
September 9, 2025
fast delivery.best prices.
fast delivery.best prices.
The only downside is that they stopped posting return forms.
September 6, 2025
Fast delivery and returnes super if…
Fast delivery and returnes super if needed Are the easiest!
August 26, 2025
Great products
Great products. Efficient and helpful customer service. Very satisfied
August 22, 2025
Trustable shopping experience
Good deals and genuine prices. Products are authentic and shipping is quick. Recommended.
August 22, 2025
Fast delivery!
August 17, 2025
Deal steal !
Great deals.
Accurate photos.
Speedy delivery.
And returns are satisfactory.
Would say the only niggle is the price fluctuation of a product.
A product purchased already and when wanting a repeat, the price occasionally doubles or more. Happens infrequently.
Overall, a pleasure trip !
August 3, 2025
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