I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more
Company replied
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Review summary
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What people talk about most
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1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more
Company replied
Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.
Company replied
I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more
Company replied
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Outlet Mall
- Women's Clothing Store
About Otrium
Written by the company
Wear over waste
We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.
Otrium app
Hundreds of designer outlets in one app
You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!
Contact info
Danzigerkade 16A, Amsterdam, Netherlands
- otrium.com
3.2
Average
8K reviews
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Top Store
Fast shipping, accurate description, nice items.
Returning customer, pleasure to deal with A+++
July 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A DISAPPOINTING first order .....
My first order was something simple - a pair of jeans.
It turned out to be far too long.
That means paying for a tailor to shorten it.
I wanted to let them know that this was not a good start.
IMPOSSIBLE.
Whilst they have taken the liberty of using my email as many times as they like, we, as their customer, do not have that option. And are being referred to some form.
It goes without saying that I have advised my friends accordingly.
That was it for me!
July 7, 2025
Unprompted review
Reply from Otrium
Hi Peter,
Thank you for sharing your feedback. We're really sorry to hear that your first experience was disappointing, especially with the jeans not fitting as expected. We understand how frustrating it must be to deal with the cost of tailoring.
Please note that we do have processes in place to compensate customers in situations like this. Unfortunately, the two messages you sent did not reach our Customer Service team because they were not submitted through the appropriate channels. This was explained in the auto reply you received from us. You can always contact us through the custom forms or through the live chat: https://help.otrium.nl/en/articles/265.
We encourage you to reach out to us through those channels so we can resolve the issue and make things right for you. We truly want to ensure you're satisfied with your experience.
Best regards,
The Otrium team
Horrible
Horrible. I have ordered a bag LK Benett as a present for my friend. First time they have sent one scratched and in a wrong color, and after this I decided to order a bag in another colour and it arrived dirty and obviously used with fingerprints from foundation and scratched corners. BOTH times they have charged me for a return cost so i have lost money because of their mistake and got no present for my friend.
July 9, 2025
Unprompted review
Reply from Otrium
Hi Valentyna,
Thank you for your review. We're really sorry to hear about your experience with both bags you ordered—this definitely does not meet our standards, and we sincerely apologize for the inconvenience caused.
In such situations, please contact our Customer Experience Team directly so we can offer you appropriate compensation and waive the return costs. We'll make sure this issue gets resolved promptly.
We're looking forward to assisting you further.
Kind regards,
The Otrium team
good selection & fair prices
good selection fair prices, fast shippig and hassle free returns
June 13, 2025
I am in love with Otrium🩷
June 20, 2025
Great discounts, fast delivery
Great discounts, quite fast delivery, returns policy and costs can be improved ;)
June 18, 2025
Amazing choice of quality brands for a…
Amazing choice of quality brands for a great price.
Customer service has always been helpful, friendly and professional. Love this shopping platform!
June 17, 2025
Nice offers and better packed to bring…
Nice offers and better packed to bring them home
June 16, 2025
I love the products and the delivery…
I love the products and the delivery time, great prices for qualityproducts. The only thing that I find abit extreme is the shipping paying both ways could have been better if someone pays one and the company the other. I understand the company needs to make profits and that's fine but it's abit unrealistic and some of the products from some brands with discounts are still pricy more than as you buy directly from the brand.
May 30, 2025
U send me wrong order plus you don’t…
U send me wrong order plus you don’t cover shipping
June 14, 2025
Unprompted review
Reply from Otrium
Hi Nenad,
Thank you for your review. We're very sorry to hear that you received the wrong order — our sincere apologies for this mistake.
If you received an incorrect item, please contact our Customer Experience team directly. In such cases, we will of course cover the return shipping costs, and help you return the item free of charge.
We’re also sorry if our general policy regarding shipping and return costs wasn’t clear. At Otrium, we’ve chosen to offer the best possible prices on items, while calculating shipping and return costs separately at the time of ordering or returning.
Unfortunately, returns are still a major issue in the fashion industry, with millions of returned items being discarded or destroyed every year. Our goal is to make 100% of returned items resellable. That’s why we ask customers to contribute to this effort by covering the return cost — except, of course, when something went wrong on our side.
If you'd like to exchange an item for another size, we also have solutions in place for that. Please don’t hesitate to reach out to our Customer Experience team — we’ll be happy to help as quickly as possible.
Kind regards,
The Otrium team
Nice products
Nice products , a lot of choice , sometimes prices unbeatable, high fashion too!
May 27, 2025
Right order and fast delivery:)
May 25, 2025
Everything went well with the order
May 12, 2025
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