OTTASILVER Reviews 688

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, frequently highlighting the beauty and uniqueness of the jewelry. Many people appreciate the excellent customer service, noting the responsiveness and helpfulness of the support team. The presentation and packaging of orders also receive positive remarks, with consumers often delighted by the attention to detail. However, some customers also noted issues with delivery, experiencing longer shipping times than expected, even when paying for expedited options. A few people reported problems with orders being delayed, lost, or issues with invoices. Additionally, a small number of reviewers expressed dissatisfaction with customer service regarding exchanges or refunds.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Consumers find quality to be positive, consistently praising the high craftsmanship and durable materials.... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with their purchases, often... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The folks at Ottasilver stood by their product when I discovered a silver ring with a turquoise stone had a flaw -- a tool mark on the silver in the lower right corner of the opening for the stone. Th... See more

Company replied

Rated 5 out of 5 stars

Bracelets seem to be the highest quality and workmanship. This is my second purchase and the stones and other materials from which the beads are made are quite beautiful. The clasp is difficult to fas... See more

Rated 5 out of 5 stars

I’ve been a longtime customer of Ottasilver and absolutely love their jewelry — beautiful, unique, and consistently high quality. But what truly sets them apart is their customer service. Every time I... See more

Company replied

Rated 5 out of 5 stars

I'm reviewing the Blue Tiger Eye ring. I just opened the package and it is absolutely phenomenal. The presentation is excellent, the box and packaging is elegant and tasteful. The rich blue color of t... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

OTTASILVER is a boutique brand that specializes in offering high-quality and accessible men's jewelry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Go ahead…just buy it!

When ordering, I had a feeling that the look and quality was going to be less than advertised because the marketing just looked too good. I am very happily pleased that I was wrong. I got a beautiful product of very strong quality built to last. The packaging is also top notch and provides an experience when opening. I am very pleased and will be ordering again.

January 20, 2026
Unprompted review
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Reply from OTTASILVER

Thank you for the thoughtful review! We look forward to your next order!

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Rated 5 out of 5 stars

Great product!!

Great product! Packaging, product quality, presentation, all of it was great!!!

January 20, 2026
Unprompted review
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Reply from OTTASILVER

Thank you for the wonderful feedback!

Rated 5 out of 5 stars

First time purchase

First time purchase and am amazed by the quality of my bracelet! Immediately bought another when it arrived.

January 20, 2026
Unprompted review
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Reply from OTTASILVER

We’re delighted to hear you’re enjoying your bracelet! Thanks for your trust and second order.

Rated 5 out of 5 stars

Shipping is fast

Shipping is fast. The workmanship and quality is superb.

January 2, 2026
Unprompted review
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Reply from OTTASILVER

Thanks for sharing your experience!

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Rated 5 out of 5 stars

Ottasilver is the real deal!

When I saw all of the FaceBook and Instagram advertising for Ottasilver, I was thinking to myself...WOW...that jewelry looks great. But I was skeptical thinking it was just clickbate. I figured I would start off ordering a jewelry set or a couple rings. When I realized that Ottasilver was gonna give me a free turquoise bracelet with my order, I was ALL IN! The jewelry took a couple weeks but it was WELL WORTH THE WAIT!! The quality and hefty nature of the rings and bracelets that I purchased made me a firm believer in this company. They are the real deal. None of that metal stuff. This is quality, heavy, .925 silver jewelry! Great Job Ottasilver! You knocked it out of the park. I'm ordering more!

January 15, 2026
Unprompted review
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Reply from OTTASILVER

Thank you for the amazing review! Your support means everything, enjoy your jewelry and we can’t wait to serve you again!

Rated 5 out of 5 stars

Great bracelet with awesome links

great bracket with awesome links . looks so much better than the cheaper kinds out there . 10 out of 10

January 17, 2026
Unprompted review
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Reply from OTTASILVER

Thanks for the awesome review! Enjoy wearing it!

Rated 5 out of 5 stars

There Can Only Be One.

Throughout the years I have start to make my collection or jewelry. As a man now at 50 years of age, I felt there was a level or sophistication I should display. Personalized to my taste, style and attention to detail yet subtle and masculine. I was extremely cautious in my approach as not many online shops can be trusted to back what they advertised. Then I found Ottasilver. 1 bracelet, 1 necklace and 3 rings later I am profoundly pleased with my purchases. In one instance I ordered a ring that would typically fit (size 14 US) and for some reason it was too small. I reach out to Customer Service and in a matter of weeks, my new ring was crafted one half size bigger with no questions asked, simply just returning the one that did not fit. Price meets quality. Service is exceptional. If top notch, sleek, clean and modern style silver is what you are looking for, look no further - there is no competition.

January 16, 2026
Unprompted review
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Reply from OTTASILVER

Thank you so much for your thoughtful and inspiring review! We're honored to be part of your journey and truly appreciate your trust in OTTASILVER.

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Rated 5 out of 5 stars

Very happy with my purchase!!!

I’m very happy with my purchase from OttaSilver. I bought two bracelets and both exceeded my expectations. The quality is excellent, with a solid feel and a beautiful shine. The finishing is very well done, showing great attention to detail and craftsmanship. They look even better in person and are very comfortable to wear. I would definitely recommend OttaSilver and will be purchasing again in the future.

January 5, 2026
Unprompted review
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Reply from OTTASILVER

Thank you for taking the time to leave a review. We appreciate your feedback!

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Rated 5 out of 5 stars

Both products

Both products, the bracelet and the neckless feel real good, the quality and engraved are very detailed, i am very happy with my purchase!

January 14, 2026
Unprompted review
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Reply from OTTASILVER

Thank you for your great feedback! Enjoy your pieces!

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Quick delivery and top notch customer service. Very happy with my ring.

January 13, 2026
Unprompted review
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Reply from OTTASILVER

Thank you so much for your kind words! We truly appreciate your support.

Rated 1 out of 5 stars

Worst customer service on the planet

Worst customer service on the planet, buy elsewhere and save yourself a lot of grief and time. if you have an issue you have to be a total nag just to get any response out of them. Once you get a response the link they give you for return label doesn't work. Only see results when you post negative reviews. Still waiting on exchanged ring from them to ship. Not holding my breath that that will ever happen.

January 12, 2026
Unprompted review
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Reply from OTTASILVER

We are truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide.

After your review was posted, a member of our Customer Happiness team reached out to you to assist with the return label issue and to help move your exchange forward. Our goal is always to resolve situations like this as quickly as possible.

Rated 5 out of 5 stars

Awesome looking bracelet and looks exactly as described

The product arrived and looked and felt exactly as described. Beautiful craftsmanship and a lot of attention to detail. I’d purchase from them again and suggest anyone else who’s interested in their products to do the same!

January 12, 2026
Unprompted review
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Reply from OTTASILVER

Thanks for the great review! Thanks for the support and hope to see you again soon.

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Rated 5 out of 5 stars

I ordered the tiger eye bracelet for my…

I ordered the tiger eye bracelet for my husband. It is exactly what I hoped for and he was very surprised and happy with the quality.

January 9, 2026
Unprompted review
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Reply from OTTASILVER

Thanks for sharing your experience! We're so pleased the bracelet was exactly what you hoped for.

Rated 1 out of 5 stars

I recently ordered a bracelet as a…

I recently ordered a bracelet as a Christmas gift and was very excited to use it for the holidays. According to the tracking information, it was marked as delivered on December 31. However, when I checked my mailbox shortly afterward, there was nothing there.

I opened a case with USPS, and they sent me a letter apologizing for the incident but stating that they are not responsible. They advised me to contact the company directly for a refund or replacement.

I reached out to Ottasilver via email and through their support channel, but I never received a response. I paid $160 for a bracelet that I never received.

Based on this experience, I do not recommend Ottasilver. Their lack of response shows a lack of care for their customers

December 31, 2025
Unprompted review
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Reply from OTTASILVER

We are very sorry to hear about your experience and understand how disappointing this must have been. When this review was posted, a member of our Customer Happiness team reached out to you to help resolve the issue and work toward a solution.

Please check your email for our message. If you have not seen it, we would truly appreciate it if you could contact us so we can assist you right away and make this right.

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