Otticait Reviews 276

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am very satisfied with my experience. The service was excellent, and the team was extremely helpful throughout the entire process. They responded to my emails promptly and kept me informed at e... See more

Rated 5 out of 5 stars

i bought a pair of Moncler eyeglasses because it was a very nice price, excelent material and the shipping times adjusted to my friends trip. I received the eyeglasses and they are totally and abso... See more

Rated 5 out of 5 stars

Great prices, easy ordering and fast delivery (although I didn't care if it came in 5 or in 15 days...). Very happy and satisfied with the glasses (Ray-Ban prescription glasses). I recommend this stor... See more

Rated 3 out of 5 stars

Order arrived in 2.5 weeks but I received no email or anything about the dispatch ... the courier just knocked on my door when I was about to open a dispute with my bank as I thought it was a scam.

Company details

  1. Sunglasses Store

Written by the company

Occhiali da sole e montature da vista delle migliori marche.


Contact info

4.2

Great

TrustScore 4 out of 5

276 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid, bad experience!

I ordered sunglasses and they came defective, they do not sit flat on the head or on a flat surface, they are slanted and asymmetrical. I sent the pictures too. Their answear is: … the product is worked entirely by hand, so if it does not rest on the surface it does not constitute a defect but as highlighted but simply modeled if it comes directly from us we can adapt it to your face and give you all the necessary demonstrations, this operation is always performed after the purchase not having the person in front available… I rejected any modifications and returned the product by my cost. 29 days after they received the glasses, and still no refund or answear on my mails. Avoid this website.

June 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid! - No refund was ever issued

I ordered a pair of sunglasses directly from their website. The item arrived fairly quickly, and nothing suspicious occurred until I wanted to return the glasses. Firstly, I realised that I had to send them to San Marino, which cost me over 20 euros to ship from Germany to Italy, and since then, I have been waiting for the refund. It's been over a month, and I haven't heard from them. I have tried contacting them twice already, without success, through their internal mailing system.
The sunglasses cost me originally 87 euros, and I spent an additional 20 euros on the return label, so I am now at -107 Euros.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous customer experience with…

Horrendous customer experience with these clowns.
Ordered a product that was in stock and got no indication of delay other than after me contacting them to ask why I had not received my product. Told it would be processed and delivered soon but again no delivery and no communication. 3 months past, no delivery and they will not respond to emails. No refund issued. I would not go near them with someone elses's money!!!

December 9, 2024
Unprompted review
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Rated 1 out of 5 stars

NOT DELIVERY

A month ago i bought a Ray Ban sunglass, but not recieved till today. I send emails to Ottica but they are responding too late. I am waiting for my sunglasses or refund.

September 17, 2024
Rated 5 out of 5 stars

Еxcellent

Very fast delivery to Bulgaria and great prices on the website. The glasses were packed with very thin cardboard which I received crumpled and taped which was probably done at the border and not the site's fault. I got sturdy glasses though. I am very happy about it!

July 29, 2024
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Rated 4 out of 5 stars

overall ok

Good price, the courier picked up the package after 5 working days, safe packaging. But: DPD delivered the package in 8 days instead of the previous 3 days.
order number: 2200001265

April 10, 2024

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