Very light last for 30 minutes only smell Shower Gel I don't recommend it at all customer service didn't do anything I contacted them, especially since I already reached out and got no response... See more
Company replied
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See what reviewers are saying
I was given a bottle of Rose Vanilla perfume from Oudh Shop. It's a beautiful perfume with notes of rose, jasmine & vanilla. It's long lasting too and smells wonderful & very sophisticate. I would def... See more
Company replied
What i like the most is Royal Mail delivery once you've ordered its on the way. Only done a few anfar fragrances at moment and a few more are coming soon. I aaked for a few recomendations too via... See more
Company replied
I Purchased the new Dubai Chocolate Perfume which was Delivered with Excellent Customer Service and a Friendly Approach. The Perfume itself was Packaged really well with a Beautiful looking Bottle. Th... See more
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Company details
Written by the company
Oudh Shop is your premier destination for authentic, high-quality oud perfume and fragrance products. We specialize in pure agarwood (oud), luxury perfumes, and bakhoor, sourced from trusted regions across the Middle East and Asia. With a deep passion for tradition and excellence, our mission is to offer customers timeless scents that evoke elegance, spirituality, and cultural richness. Whether you're a connoisseur or new to oud/oudh, Oudh Shop promises a memorable olfactory experience and exceptional customer service with every purchase.
Contact info
17 Market Square, E14 6AQ, London, United Kingdom
- 07438304155
- sales@oudhshop.co.uk
- oudhshop.co.uk
4.1
Great
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Imerial Long lasting amazing fragrance 🥰🥰
I recently purchased a perfume from Oudh Shop and I’m extremely impressed. The fragrance is absolutely beautiful — rich, elegant, and long-lasting. It has a luxurious feel that immediately lifts your mood and leaves a lasting impression. I’ve received so many compliments every time I wear it. Oudh Shop has truly delivered an amazing product, and I can’t wait to try more from their collection. Highly recommended for anyone who appreciates fine perfumes!
April 22, 2025
Unprompted review
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Amazing aftershaves I highly recommend…
Amazing aftershaves I highly recommend amazing smells great products. I will definitely be buying more as I’ve got more anyway I love them thank you very much.
April 23, 2025
Unprompted review
Reply from Oudh Shop
Thank you very much. We will hear from you again soon. We have more new oud perfumes in stock now.
Excellent service..
Excellent service... I would recommend my friends and relatives to buy from Oud shop. All the perfumes collection are amazing.
April 6, 2025
Unprompted review
Reply from Oudh Shop
Thank you very much for your review.
Highly recommended 👌 Best Perfume 🌸
April 15, 2025
Unprompted review
Reply from Oudh Shop
Thank you very much for your review.
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It’s got a nice smell
April 22, 2025
Unprompted review
Reply from Oudh Shop
Thank you very much for your review.
Smells very nice i love it
April 22, 2025
Unprompted review
Reply from Oudh Shop
Thank you very much for your review.
IS THIS A SCAM COMPANY
IS THIS A SCAM COMPANY? ORDERED A WEEK AGO. SAYS DESPATCHED AND DELIVERED IN 2-3 DAYS
RECEIVED NOTHING
NO ANSWER TO PHONE OR EMAILS
IS THIS A SCAM COMPANY?
January 14, 2025
Unprompted review
Reply from Oudh Shop
Hi Mark,
We're very sorry for the frustration caused. We understand your concern, and we want to assure you that we are a genuine business.
Since your order, we’ve significantly improved our service and communication, and we’d like the chance to resolve this for you. Please contact us at sales@oudhshop.co.uk with your order number, and we’ll make it right.
Thank you for your patience.
Scam website Do not Order
I have been waiting for my order since 3 weeks. No confirmation came, no delivery arrived. The number is incorrect. No reply to my emails. I have lost my order. 100% sure it's a scam website.
August 18, 2024
Unprompted review
Reply from Oudh Shop
Hi Tahira,
We're truly sorry to hear about your experience and understand your frustration. Your order delay and the lack of communication at that time were unacceptable, and we sincerely apologise.
Since then, we've made major improvements to our customer service and fulfilment process to prevent this from happening again.
Please reach out to us at sales@oudhshop.co.uk with your order number — we’ll ensure this is resolved promptly, including a replacement or refund if needed.
We appreciate your patience and hope to make things right.
– Oudh Shop Team
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No Stock After Taking Payment …
You took the order and payment then after a couple of weeks told me you where out of stock and refunded me, not a very good way to treat your customers .
June 25, 2024
Great fragrances and service
Delivered on time , good info about the Oudh fragrances because it’s difficult to know how something will smell so the descriptions are v important. The bottles are lovely , I will continue to buy from this site , the prices are competitive and comparable to the genuine product prices in Dubai etc . Thanks
June 28, 2024
I ordered online but haven’t received…
I ordered online but haven’t received my item till yet
June 19, 2024
Reply from Oudh Shop
Hi Razi,
We're truly sorry to hear about your experience and understand your frustration. Your order delay and the lack of communication at that time were unacceptable, and we sincerely apologise.
Since then, we've made major improvements to our customer service and fulfilment process to prevent this from happening again.
Please reach out to us at sales@oudhshop.co.uk with your order number — we’ll ensure this is resolved promptly, including a replacement or refund if needed.
We appreciate your patience and hope to make things right.
– Oudh Shop Team
Gave me the wrong Oud
Gave me the wrong oud, Sent multiple messages and still haven’t got back to me to issue a refund. VERY DISSAPOINTED!!! will not be ordering from here again
June 16, 2024
Reply from Oudh Shop
Hi Mailka,
We’re very sorry to hear you received the wrong item and didn’t get a timely response — we completely understand your disappointment.
Since then, we’ve made significant improvements to our service and communication to better support our customers.
Please email us at sales@oudhshop.co.uk with your order number, and we’ll make this right as soon as possible.
– Oudh Shop Team
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Wouldn’t use them again
I was given no email confirmation of my item being shipped. Took 2 weeks to arrive and when it did, the wrong product arrived. I have no use for this product and have been trying to contact them religiously regarding a refund / exchange yet I cannot get through to anyone via all customer service routes. Only giving 2 stars because something actually arrived
June 2, 2024
Reply from Oudh Shop
Hi Michaela,
We’re very sorry to hear about your experience and completely understand your frustration.
Since then, we’ve made real improvements to our customer service, communication, and delivery process. We now use Royal Mail Tracked 24 to ensure faster and more reliable shipping.
Please contact us at sales@oudhshop.co.uk with your order number, and we’ll be happy to resolve this for you as soon as possible.
– Oudh Shop Team
Havent recieved item
Havent recieved item. Communication is poor and have not been able to get in touch with anyone to query
June 10, 2024
Reply from Oudh Shop
Hi Arosa,
We’re really sorry to hear you haven’t received your order and had trouble reaching us. We completely understand how frustrating that is.
Please know we’ve recently improved our communication and fulfilment process, and we now ship via Royal Mail Tracked 24 for faster, more reliable delivery.
Kindly email us at sales@oudhshop.co.uk with your order number, and we’ll make sure this is resolved promptly.
Do not order from here
There should be an option for zero stars. I ordered and never received my items. Currently under dispute with my PayPal. After 2 weeks of ordering they sent me a fake tracking number that didn’t even work. Don’t waste your money.
June 4, 2024
***Don't buy, read all recent 1 star reviews!!!
Firstly.
Ordered EXPRESS DELIVERY (1-2 working days) and paid £6.49, but got sent ROYAL MAIL 2ND CLASS *FREE DELIVERY* and arrived on the 4th working day after dispatch, which took 2 days! Lol they "put a note" on my order saying it was dispatched by *Royal Mail 2nd class*, and at the bottom of my order details in the same email it says "express delivery - £6.49" what joke.
Secondly.
Ordered 2 items, one was correct, and the other was the completely wrong item. THE WRONG PERFUME THEY SENT ME ISN'T EVEN ON THEIR WEBSITE!! And... the correct perfume they *should* have sent me is IN STOCK! Leading me to believe they bought the wrong item from another shop and sent it to me lol embarrassing.
So.
I got robbed of £6.49 and a perfume I was looking forward to gift my wife for Eid ul Adha that just passed. And it's the wrong perfume. I got robbed of money and sent one wrong item, theft and dishonesty ever prevalent considering the poor performance of this company as of recent. Theft and dishonesty.
Eid Mubarak indeed. This is the last time I order and support this shop.
I should have read the reviews again since I last did a year ago, it never used to be this bad.
Do me a favour everyone, do not order from this company again. If you do, expect the completely wrong item, or not to receive it at all, and don't order it other than with FREE DELIVERY.
I'm giving it 2 stars because it was a blessing having received it at all.
June 18, 2024
Unprompted review
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The product itself is absolutley…
the product itself is absolutley outstanding the oils smell better than my Creed Aventis I have at home the projection is tremendous, Top, and mid and base notes are so sharp and fresh and crisp. I would reccomend the oils to any man who really appreciates fine fragrances but at a fraction of the cost. I
Only downside is that it took about 10 days to arrive.
May 27, 2024
Haven’t received order
Haven’t received my order. Have tried to contact them with no response. Wish I’d read the reviews first.
May 30, 2024
Unprompted review
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