Scentorium Reviews 59

Reply from Scentorium

Apr 7, 2026

Hi Shahida, thank you for your feedback. We only sell authentic products using verified supply chains.

We can see you have ordered from us twice, one week apart. We’re glad you were happy enough with your first order to return; Rayhaan Terra has phenomenal projection, so that was a great choice if you're looking for strong scents.

Having reviewed your most recent order, you purchased Fakhar Lattafa Extrait, Eternal Oud, and a 5ml decant of Eternal Oud. As far as we are aware, fake versions of these fragrances do not exist at this time, as they have not reached the level of popularity that typically attracts counterfeit production.

Regarding the lack of smell, Eternal Oud is one of our stronger woody fragrances, so “no smell whatsoever” is not something we would typically expect. We always test and refill our decants prior to dispatch, confirming contents before labelling. Your decant was filled from our in-use tester, last used recently during a shopping expo, so we are confident there is no issue with the product itself.

It may be worth getting a second opinion, as environmental factors or temporary changes in sense of smell (including common viruses or recent illness) can sometimes affect how a fragrance is perceived.

If you have any further queries, please get in touch.

Reply from Scentorium

Apr 7, 2026

Hi Sabira, it was great to meet you. We look forward to a future shopping expo where you can smell the remaining fragrances, and maybe we can earn that elusive 5th star!

Regards
Scentorium Customer Service