Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great determination and Great Team

Huge thanks to Lauren, who was absolutely brilliant from start to finish when selling my house. She was professional, friendly, and always had my back throughout the entire process.
Lauren kept everything clear and moving, was super quick to respond, and turned what could’ve been a stressful experience into something really smooth. Her attention to detail and genuine care honestly made all the difference.
I’d also happily recommend Robert Oulsam and the team to anyone looking to sell — top‑class service from beginning to end.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasant relaxed viewing

Such a relaxing viewing and a very informative agent, who gave us plenty of time and advice on the property.
Sadie Jayne Wragg went above and beyond.
A pleasant experience in viewing this property.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support from Michelle and…

Fantastic support from Michelle and georgie especially Michelle from start to finish the communication the responses and the support I was given was second to non they made my purchase much easier with there support Michelle will do anything to help you all I can say is fantastic would highly recommend.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Team to Sell a House With

Michelle and team were extremley honest and communicated well. They made me feel supported at the time of selling my house (as we all know selling a house isn't the easiest thing to do). The photos & advert they did of my place were extremely well done. Managed to get a great buyer within a month! I trusted them with my house keys when I moved away and I really felt like my property was in good hands. Fees were reasonable as well. My parents sold their house through them a year before me and I would recommend them to anyone I know who's selling! Thank you for being incredible.

December 15, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review. We are so pleased that Michelle and the team at Kings Heath could help with your sale.

Rated 5 out of 5 stars

A positive experience.

I sold my mother's house with Oulsnam (Moseley branch) and the staff were very efficient and helpful. The communication was good and thankfully I experienced a very positive experience and the sale went through smoothly. The sale had to be pushed through quickly at the end due to factors out of our control and Oulsnam were very helpful and got it all sorted. Would highly recommend.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Alison showed us around a few…

Alison showed us around a few properties, she has been extremely helpful in helping us find the right home for us!

March 27, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for the 5 star review and we are so happy that Alison could help you find your first home.

Rated 5 out of 5 stars

Excellent

They supported me from start to finish of the sale and went above and beyond- Emma was checking in with me as I was going though end of life care for a relative and her words and care really helped me through these major life events. They offered local knowledge and professional service. The fee was very reasonable. Would recommend 100%

February 13, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were all really pleased to help you with your move and I have also passed your comments on to Emma as well!

Rated 5 out of 5 stars

My positive property purchase

I recently purchased my first property which was being sold through Robert Oulsnam. All members of the Moseley team were very helpful and friendly. Their positive communication with both me and the vendor really assisted the smooth transaction.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication, professional service

We were kept well informed by all staff throughout the process. Every viewing was discussed with us first and an email sent to confirm. We had over a dozen viewings and when our original sale fell through, we had at least another dozen again. We have recommended them to our neighbours.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was very impressed with Tom at the valuation visit and subsequently with all the staff at Oulsnam in Bromsgrove. I found them all to be extremely professional, helpful and friendly and they made the whole process go very smoothly. Their communication throughout was excellent. Thank you very much for providing such outstanding service.

March 12, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your five star review, we are really pleased to hear you were so happy with the service received from the team at Bromsgrove!

Rated 5 out of 5 stars

Karen was on time informative and…

Karen was on time informative and polite.
Arrived promptly answered all my questions and gave me nice viewing of the property.
Very efficient and professional
Thank you
Kevin Shaw

March 19, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for your kind review and we will pass your comments onto Karen. We are pleased to hear you had such a positive viewing appointment!

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff, nothing was too much trouble especially viewing times.

February 23, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review and we at Kings Heath office hope you are happy in your new home.

Rated 5 out of 5 stars

We were really impressed with the whole…

We were really impressed with the whole team at Bromsgrove Oulsnam, from the first valuation and visit from Tom, through to completion. The team were very responsive and helped with any queries I had. I’d highly recommend going with Oulsnam to sell your property!

March 6, 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your positive review and we are really pleased to hear you were so happy with the service from the Bromsgrove team!

Rated 5 out of 5 stars

Smooth and Professional

Lauren was the agent dealing with the purchase of my new home. She was very direct, professional and informative. The purchase was smooth and Lauren was helpful througout. Oulsnam are cut above the other agents in Moseley.

February 24, 2026
Unprompted review

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