Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

First class service

I first met Shelby, Sarah and Karen when I bought my property through them over 4 years ago. So when I decided to sell they were my preferred agent. They have been just amazing, so supportive and helpful with my sale which had its issues. They were always at the end of the phone and constantly keeping me updated. I cannot recommend Oulsnam Barnt Green highly enough. I’ll miss you all but so grateful you helped me in my sale and also assisted in the purchase of my lovely new home 🏡

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good Estate Agents.

Great photos and description of house. Friendly professional and helpful staff.

November 26, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your five star review. much appreciated and we are pleased to hear you were happy with out service.

Rated 5 out of 5 stars

Definitely the best Estate Agents in…

Definitely the best Estate Agents in Kings Heath!
Michelle met me at the property on the same day l contacted them, to save me having to make another journey from South Warwickshire. She gave a fair and accurate appraisal of the property and l was very happy to allow Oulsnams to handle the sale.
Throughout, l have been kept up to date via phone calls or emails. Great, friendly & professional Team.
I would like to give a special mention and Thank You to Georgie - she has been amazing, listened and sympathised with me when there has been a bump in the road - usually the legal folks

December 2, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review and positive review for our Kings Heath team.

Rated 4 out of 5 stars

Greeted with encouragement and…

Greeted with encouragement and suggestions of other property to look at.

November 14, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your review.

Rated 5 out of 5 stars

Amazing Service!!

Victoria, Debbie and Elisha are a pleasure to deal with at Oulsnams. Very attentive and professional!

I was kept up to date throughout the process and it was as seamless and efficient as it could be possibly be.

5 star service!!

November 20, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for such a kind review. We’re so pleased to hear that Victoria, Debbie and Elisha provided an attentive and professional service and kept you updated every step of the way. Your feedback means a great deal to us.

Rated 4 out of 5 stars

kept me well informed

kept me well informed, sold house within 6 months for acceptable price, always 'tried' to fulfill requests

November 17, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for taking the time to share your feedback. I’m glad to hear you felt well-informed throughout the process. We always aim to meet every request, and I appreciate you recognising those efforts.

Rated 5 out of 5 stars

Great experience

Great experience. Ron was really nice and professional. He handled two viewings back-to-back for us and still took his time, explained everything clearly, and made the whole process easy. Would definitely recommend!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

The staff Sarah and Ben were very good…

The staff Sarah and Ben were very good at getting answers of what was going on.
When we had to put it back on the market it was sold very quickly.
A big thank you to all the staff involved.

October 31, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Your comments are greatly appreciated.

Rated 5 out of 5 stars

They kept me informed at all times

They kept me informed at all times
Very helpful..especially when trying to get the keys on moving day!!

October 28, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review. We hope you have settled well into your new home.

Rated 5 out of 5 stars

Oulsnam Moseley

Lauren, Joel, and James were brilliant and very helpful in showing, negotiating and completing my house. A very professional, attentive, and helpful team who I would not hesitate in using again in the future.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Wellbtyexstaff at Bromsgrove.
This was difficult, very longcwinded andclndrawn out, sale fell through3.
times
But Peter, Tom and Emma were hugely supported as I was also having a difficult time personally.
I wouldn't hesitate to recommend Oulsnam to anyone. Professional, attentive. Excellent, so, thank you to the team.

November 7, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for your kind review Claire we really appreciate you taking the time to complete this and hope you are settling well into your new home.

Rated 5 out of 5 stars

Ouslnams staff made a huge effort.

It was a strange experience. I had sold my home & was a cash buyer the seller inherited a property so there was no chain. However the solicitors did no cover themselves with glory. I had more frequent & regular updates from Angela Tabberer than from my solicitor. She was constantly chasing everyone to get the deal done. A big thank you Angela.

March 24, 2025
Rated 5 out of 5 stars

Robert Oulsnam Mosley House purchase

Robert Oulsnam, Mosley branch were really helpful when it came to me buying my first home. I especially want to thank Lisa for being well organised and readily available to answer any queries I had. I wish Robert Oulsnam and all the staff involved in purchasing my first property all the best. Till next time, Thank you everyone !

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience when both…

We had a great experience when both buying and selling with Oulsnam's. The staff at the Bournville branch were really helpful and we're always ready to answer our questions. Thanks a lot for all your help and support.

October 17, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind comments. We are delighted that you are pleased with the service we provided and the whole team wish you every happiness in your new home.

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