OurMoneyMarket Reviews 

402
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 372 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers are highly satisfied, noting the service is fast, efficient, and the whole process feels very smooth and straightforward, making things less stressful for applicants. People frequently commend the staff for being friendly, professional, and providing helpful guidance from initial enquiry through to finalization. However, some customers mentioned experiencing communication issues, such as going dark after approvals or facing extremely long wait times on the phone. Reviewers also pointed out instances where there was a lack of continuity between different parts of the company, or where they had to call multiple times for key processes to move forward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as helpful, polite, and... See more

Customer service

Customers report positive experiences with customer service, praising staff for going above and beyond to... See more

Service

People report positive experiences with service, highlighting fast, efficient, and professional support... See more

User experience

Users describe positive interactions with user_experience, highlighting a quick, simple, and stress-free... See more

Response time

Customers consistently note positive experiences with response_time, highlighting very fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christo and Gman were really easy to deal with in getting the pre-approval and contracts sorted prior to final validation. I was definitely made to feel like a valued customer and make it as seamless... See more

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

Both Tasvir and Ehansa were most helpful and polite. I have used OMM’s services in the past, present and will use again in the future. Fantastic service and highly recommended.


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(402)

369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer rep Zafir is a star!

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do.
He explained each step along the way and problem-solved a couple of minor glitches.
If he hadn't have been so friendly and helpful, I'm not sure I would have been able to complete the loan process.
Five star service from Our Money Market. Special mention to Zafir for being so patient and kind.
Thanks all.

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Useless as tits on a bull

Useless as tits on a bull. I went through all of the application process. Couldn't send my payslips through on the app, so I emailed them like asked and never heard anything back at all. So rude and unprofessional.

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

5 Stars for OMM

Michelle from OMM was super friendly and extremely helpful. Great customer service and I’ve always had amazing customer service from the OMM team.
Recommend OMM highly for their customer service and quick response times. Keep up the excellent work.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Maddy was extremely helpful and very responsive in helping me close out my loan early. This is my 3rd time as an OMM customer, and I am never disappointed with the service.

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great finance

Quick and easy application process.Great rates and very flexible with repayments..Highly recommended.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Quick easy to access money

In time of need process was quick n easy. Received email n texts with updates. Money was approved & into my account 1-2 working days. Took the stress off me relocating n moving house.

Big thank Thank you to Zafir.

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional, easy and quick turnaround.

The entire process was easy to navigate and well communicated at every step.
Arab and his team responded very quickly to every question I had.
The execution of the funds was automatically transferred to the accounts I had specified resulting in a quick, easy turnaround from the start of the application.
I would highly recommend using their services again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Aster extremely helpful

Aster made the process very easy guiding me through my loan documents she helped me though every step of the process. Thank you

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

OurMoneyMarket review

The phone call I had with Michelle was absolutely awesome as she provided me with all the information that I required and allowed me to ask any further questions that I needed answers for. I can’t thank OurMoneyMarket enough for there on going support through this process.

February 17, 2026
Unprompted review

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