OurMoneyMarket Reviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. People describe the entire journey as incredibly smooth, fast, and straightforward, with many consumers praising the ease of navigation from start to finish. Reviewers frequently commend the team members for being exceptionally helpful, knowledgeable, and maintaining a professional and polite manner throughout interactions. However, some customers also noted instances of poor customer service, including extremely bad outcomes and instances where processes were significantly delayed without updates. A small portion of people mentioned experiencing issues like receiving misinformation during calls or encountering difficulties like long hold times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and impressively fast assistance... See more

User experience

Customers report a high level of satisfaction and delight with the user experience, describing the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting how applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(394)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the most amazing experience with…

Had the most amazing experience with Jennifer and am so grateful.

Jennifer was able to help with consolidating debt to a manageable repayment. As a farther on a single income household this gives our family a fresh start. Can’t recommend OMM and especially Jennifer highly enough!

May 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Elliot and sagau really made the…

Elliot and sagau really made the experience go smoothly. There should be more of these two reps in the customer service world. They explained to me the services and what I can do to pay off the amount quicker.

An absolute pleasure and experience. Will highly recommend omm!!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

The best company

The whole process was so easy and the communication was really good. I was kept up to date on every step. Both Jen and Matt were fantastic to deal with. The loan was processed really fast and the money was in my account within 24 hours. Would highly recommend this company

May 20, 2026
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Rated 5 out of 5 stars

Personal Loan

Zafir was very helpful with my application, he gave me all the information required to make a decision, the process was easy and prompt.

May 19, 2026
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Rated 5 out of 5 stars

Great service and simple process

Matt was excellent to deal with. He made sure he went through everything in great detail and that I understood the next steps in the process. His communication was excellent. The whole process from the application to receiving the funds was fast, simple and easy!

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Get sick at your own risk

God forbid you ever get sick and need time off work.

OurMoneyMarket kindly agreed to delay my repayments while I was recovering. But when I returned to work, a single payment bounced due to a change in my payroll date and despite it being successfully debited the very next day, they still slapped me with a default notice. Thanks for trashing my credit rating. Truly appreciated.

I would not recommend OurMoneyMarket to anyone. They're more than happy to charge 10% p.a. interest, but can't be bothered following the financial regulations designed to protect everyday Australians.

May 5, 2026
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Rated 3 out of 5 stars

Zac what’s fantastic he has done his…

Zac what’s fantastic he has done his job better than perfect but the company itself needs to improve it’s direct ways of contact, wait times are way to long, on hold for minimum 1 hour with no reply, emails I sent 4 days ago never got a response. It’s rather terrible.

May 4, 2026
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Rated 1 out of 5 stars

Absolutely terrible experience from a…

Absolutely terrible experience this time around. Expect: wait times on the phone of over 50 minutes, no response from their settlements team for weeks, the worst customer service operating times. 60k vehicle loan, initially offered a terrible interest rate, with high setup fees (which, in their defence, they beat a competitor once proof was shown). For someone with credit rating of 990+, incredibly frustrating. Process was delayed for over two weeks, due to "one more document to review internally", went to the dealership and received the credit in literally 10 minutes with the same rate. Process from 17th April to 1 May, no response to emails, nothing. I would never, ever recommend them, despite using them >5 years ago. Obviously a lot has changed. Avoid at all costs. Once you sign their contract, they disappear.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble accessing the…

I was having trouble accessing the online portal so I tried to call and email but there was no answer. When I called again I was promptly messaged by Zac saying he could help me ASAP. After I explained what I needed he sent it to me straight away and was very helpful!

May 1, 2026
Unprompted review

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