OutdoorExperten Reviews 

2,417
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered two items separately on the 17/12/2021 Delivered at 2pm today 21/12/2021. I am seriously impressed Friday to Tuesday 2 days was the weekend and I'm not easily impressed. Great service. C... See more

Rated 4 out of 5 stars

Had an initial issue where a delivered defect unit wasn't directly resolved. But it got sorted out, and I find this company to both have a good selection and being trustworthy in case a problem occurs... See more

Company replied

Rated 5 out of 5 stars

I was worried in the beginning about the company, it seemed impossible for me to find the ski helmet of the given color , maker and size, indeed I found it at this company and the delivery was really... See more

Company replied

Rated 5 out of 5 stars

I was starting to get worried about my order after seeing so many complaints on OutdoorExperten, but I am glad that my experience was a 100% good one, and maybe some people just have to have patienc... See more

Company details

  1. Outdoor Sports Store
  2. Adventure Sports
  3. Camping Store
  4. Running Store
  5. Sportswear Store
  6. Winter sport Store

Written by the company

Vi älskar naturen... ...och är experter på äventyr bland skog, fjäll och vatten. Vi kan därför hjälpa dig göra såväl familjeutflykten som träningspasset till en upplevelse värd att minnas, oavsett om du helst vandrar, klättrar, cyklar, eller bara vill hämta ny energi i naturens sällskap. Kunskap, inspiration och högkvalitativ utrustning - vi har allt du söker på ett och samma ställe. Vår resa startade i Västerås år 2005, samma stad där du än idag hittar vårt lager samt Click & Collect-butik. Huvudkontoret finns i Älvdalen, där de djupa skogarna övergår i bergen. Sedan starten har vi vuxit till att bli en av Sveriges största återförsäljare av friluftskläder och äventyrsutrustning online, med ytterligare plattformar i Norge och Finland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,417)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and cheap prices

Fast delivery and the cheapest price I could find online. Based on other reviews, there might be some issues if you need to make a return or reclaim, but in normal cases everything works like a clockwork.

March 19, 2025
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Thank you for your nice review! I can assure that even return and reclaim works fine in almost all cases and if not, we make a big effort to fix it.
Welcome back!

Rated 5 out of 5 stars

I was worried in the beginning about…

I was worried in the beginning about the company, it seemed impossible for me to find the ski helmet of the given color , maker and size, indeed I found it at this company and the delivery was really fast. Really good experience.

February 5, 2025
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Thank you for taking your time to give us this nice review! Welcome back!

Rated 1 out of 5 stars

I ordered my shoes on 10/05

I ordered my shoes on 10/05, and I haven't gotten them yet. Now its the 24/06 It's been over a month.

June 24, 2024
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Hi! It sounds like something went wrong here. Please contact customer service so we can help you with the order.

Rated 1 out of 5 stars

Paid for express delivery which their…

Paid for express delivery which their terms said I will receive my order next day. And now it's been 1 week. Contacted customer support without any responses.

January 29, 2024
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Hej
Vi ber om ursäkt!
Vi ska inte skylla på någonting men vill ändå förklara.
Denna säsong har vi upplevt ett högre tryck än någonsin innan och tillsammans med stora byten av interna system och upprustningar av hemsidan så har det lett till problem som också tyvärr har drabbat er kunder i viss mån.
Vi har haft längre svarstider på ärenden och extra långa hanteringstider för reklamationer där även leverantörer har längre svarstider under högsäsong.
Vi börjar dock se ljuset i tunneln, vi kommer ikapp mer och mer för varje dag, alla kommer få svar och vi tar ärenden i turordning.
Vi tackar för ditt tålamod och förståelse!

Rated 1 out of 5 stars

No shoes, no updates, no contact

Order two pair of outdoor shoes at the beginning of January. Same as with others here was expecting a delivery time of +- a week as mentioned on the website. As of today have not received any notification that the order will ship any time soon. It’s impossible to get a hold of the company through phone (shut off), chat or mail. Shut off your ordering system if you’re unable to handle, or at least automate the order cancellation process.

January 22, 2024
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Hej
Vi ber om ursäkt!
Vi ska inte skylla på någonting men vill ändå förklara.
Denna säsong har vi upplevt ett högre tryck än någonsin innan och tillsammans med stora byten av interna system och upprustningar av hemsidan så har det lett till problem som också tyvärr har drabbat er kunder i viss mån.
Vi har haft längre svarstider på ärenden och extra långa hanteringstider för reklamationer där även leverantörer har längre svarstider under högsäsong.
Vi börjar dock se ljuset i tunneln, vi kommer ikapp mer och mer för varje dag, alla kommer få svar och vi tar ärenden i turordning.
Vi tackar för ditt tålamod och förståelse!

Rated 5 out of 5 stars

No problem!

I had no problems with outdoor experten. The price was good, email communication was good, and delivery time good, considering that it was the holiday season.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience, trusted webshop

I was starting to get worried about my order after seeing so many complaints on OutdoorExperten, but I am glad that my experience was a 100% good one, and maybe some people just have to have patience.
I placed the order last week (a product from the Black Friday campaign) and it was shipped the following day, arriving within the 3 business days, which I was expecting to take longer due to the warning on their page about overload, etc...
So overall - great experience and I will consider ordering more products from this page :)

November 22, 2023
Unprompted review
Rated 4 out of 5 stars

Trustworthy

Had an initial issue where a delivered defect unit wasn't directly resolved. But it got sorted out, and I find this company to both have a good selection and being trustworthy in case a problem occurs.

June 13, 2022
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Nice to hear that everything has been resolved. Welcome back! /Outdoorexperten

Rated 2 out of 5 stars

Worst invoice process ever

The delivery and the products were ok. The problem was with the invoicing since I hasn’t received any invoice or any invoice reminder and the first one I received it was an invoice from a third party charging an extra cost for the delayed payment. If this is how you manage your customers than I’m not buying anything else from OutdoorExperten anymore.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered two items separately on the 17/12/2021
Delivered at 2pm today 21/12/2021.
I am seriously impressed Friday to Tuesday 2 days was the weekend and I'm not easily impressed.
Great service.
Colm Duggan

December 21, 2021
Unprompted review
Rated 2 out of 5 stars

I wish I could give a better review

I wish I could give a better review, but I hade order from them 3 times now, and the service has been poor.

September 8, 2020
Unprompted review
OutdoorExperten logo

Reply from OutdoorExperten

Hi! Thanks for the feedback! I'm really sorry to read about your experience with us!
Please send us an email so that we can find a compensation for you. Best regards, Outdoor experts

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