Proactive team, rapid response and lots of communication from the head office on schedule and managing the process all the way. Great experience. Lovely addition to the front of my house, which used t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We heard about the company from listening to the radio.We visited their showroom.We arranged a site visit.Ed came out and measured up.We were asking OMG to sort out our front drive.Danny and Aaron arr... See more
Company replied
OMG have been incredible - from start to finish, from quote to completion the experience has been faultless and nothing was too much trouble. Prompt and responsive, helpful and creative Ed and his t... See more
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From start to finish, dealing with OMG has been a pleasure. Please could you pass on our thanks to the lads for the outstanding work that they did on the gates and the steps, to say we were impressed... See more
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Company details
Written by the company
Outdoor Makeover Group delivers the highest quality outdoor home improvement installations throughout Cornwall and Devon. We are a family run business, with over 45 years combined experience in the industry and we are dedicated to offering a personal touch to all projects - all of our projects include a full project management service that puts the customer first. From resin bound driveways to composite decking, timber fencing to garden landscaping, we do it all. Get in touch today for your FREE quote to start bringing your dream to reality.
Contact info
Unit 1 Trebursye Business Park, PL15 7ES, Launceston, United Kingdom
- 0800 593 1166
- info@outdoormakeovergroup.co.uk
- outdoormakeovergroup.co.uk
4.8
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Best desicion we've ever made
We had a slope in our garden that was wasted so decided to have a decking coming out from the house over the slope. We went to visit O.M.G and it was the best thing we've ever done! From the first instance we found the staff very helpful and amenable and made an appointment the next day for one of their staff to visit and determine sizes. The very next day we had a quote sent that was agreeable. We visited the showroom again to give the go ahead with the project and choose the materials and colours. We are glad of that because after discussion we decided to go with a glass balustrade. The project was started just a few weeks later and two lovely workers arrived promptly on the expected day. They worked like trojans all day and the next and finished the decking. The next day another lovely man returned to complete the balustrade of glass! We are absolutely thrilled by the work finished and excellent staff and service given from start to finish and we cannot believe the huge exspance to our garden living space that has made a tremendous difference thanks to O.M.G! We would highly recommend them. Iain and Jenny White Launceston Cornwall
June 4, 2025
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much, Iain and Jenny, for your glowing review! We’re absolutely delighted to hear how thrilled you are with your new decking and glass balustrade. It’s wonderful to know that our team could help bring your vision to life and make such a positive impact on your garden space. We’ll be sure to pass on your kind words to everyone involved in the project. Your recommendation means the world to us, and we’re so glad you chose OMG for this transformation. Wishing you many happy moments enjoying your beautiful new outdoor space!
Very professional service
Very professional service. Very efficient keeping me informed. Very friendly staff. Excellent workmanship. Thank you so much.
May 30, 2025
Unprompted review
Reply from Outdoor Makeover Group
Thank you for your kind words! We're so pleased to hear that you found our service professional, efficient, and friendly. It’s great to know you’re happy with the workmanship as well. Your feedback means a lot to us—thank you for choosing OMG!
Excellent communication and very…
Excellent communication and very efficient and friendly workmen. Job looks great. Very pleased.
May 27, 2025
Unprompted review
Reply from Outdoor Makeover Group
Thank you for your lovely feedback! We're thrilled to hear you’re pleased with the job and that our team’s communication and efficiency stood out. It’s always our goal to deliver great results with a friendly touch. Thank you for choosing OMG!
VERY pleased with the process from…
VERY pleased with the process from start to finish.
Exceeded all our expectations.
Shane has done a fantastic job.
Thank you - would recommend to anyone.
May 16, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your fantastic feedback! We’re thrilled to hear that the process exceeded your expectations and that Shane delivered such great results. Your recommendation means the world to us, and we’re so grateful for your kind words. If you ever need anything in the future, we’d be happy to help!"
New build garden transformation
Right from the beginning, from first phone call to the finished project, faultless. Efficient, courteous and very hard working teams that kept me updated through the job. I now have a fantastic social garden area. I am thrilled to bits and am looking forward to spending time in my new garden. Thoroughly recommend OMG for a garden makeover.
May 8, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your amazing feedback! We’re so pleased to hear that your garden transformation was a faultless experience from start to finish. Our team takes pride in being efficient, courteous, and keeping our customers informed throughout the process. It’s wonderful to know you’re thrilled with your new social garden area—we hope you enjoy many happy moments there! Your recommendation means so much to us—thank you!"
Beautiful decking using high grade materials
Initial contact was friendly and efficient with a home visit by the surveyor organised swiftly. The quote was received promptly and a very swift installation date arranged. The team of two arrived on time and were very efficient, friendly and focused. Excellent decking achieved using top grade materials. Love the end result to bits ! Great job by all involved, well done. Will definitely return for, future projects.
May 8, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience, from the initial contact to the completion of your beautiful decking. It’s great to know our team’s efficiency, friendliness, and focus stood out, and that you’re loving the end result. Using top-grade materials and delivering excellent results is always our goal. We look forward to working with you on future projects—thank you for your trust and kind words!"
Very professional and pleasant company…
Very professional and pleasant company to deal with who recently installed new aluminium railings/ ballastrade on our outside patio. Terry who fitted them was brilliant and worked so hard to install them as it was difficult job. They are really great and I can totally recommend this Company to anyone who want something similar
April 29, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your kind words! We’re so glad to hear you had a great experience with our team and that you’re happy with your new aluminium railings and balustrade. Terry will be thrilled to know his hard work and dedication made a difference, especially on such a challenging job. Your recommendation means so much to us—thank you!"
Balcony revived
At my age when something appears too good to be true I know it usually is and means we give it a wide berth. In this case OMG exceeded our expectations and proved that sometimes it can be true. From meeting the receptionist at their beautiful showroom to meeting the surveyor and subsequently the technicians who did the work, our experience was easy, pleasant, stress free. Communication was constant, appointments kept on time, work efficiently done including leaving everything clean and tidy. We are very pleased with the result that has significantly improved the look of our space. Even paying was easy and relatively painless!
April 23, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for such a thoughtful and detailed review! We’re thrilled to have exceeded your expectations and made the entire process easy, pleasant, and stress-free. From our showroom team to the surveyor and technicians, it’s wonderful to hear that everyone contributed to a positive experience. We’re so glad you’re happy with the results and how they’ve transformed your space. Your kind words mean the world to us—thank you!"
Amazing transformation from start to finish
From start to finish the transformation was absolutely amazing. The workmen kept me informed right the way through the transformation. Yo would not think it was the same garden.
All cleared away, no rubbish left. All odd bits taken away.
Well worth getting it done.
April 7, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your fantastic feedback! We’re so glad to hear that you’re amazed by the transformation and that our team kept you informed every step of the way. It’s great to know we could leave your garden spotless and deliver results that exceeded expectations. We’re thrilled you feel it was well worth it—thank you for sharing your experience!"
BEST IN THE WEST …
From the very start to the finish of our garden project we recived FIRST CLASS service .The staff of OMG were so helpful and went above and beyond to make sure we were more than satisfied with the finish .Thank you all from Naomi through to Ed and all the work force for our beautiful garden ,OMG THE BEST IN THE WEST
January 20, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for such an amazing review! We’re over the moon to hear that you received first-class service throughout your garden project. Our team, from Naomi to Ed and everyone involved, will be thrilled to know their efforts made such a positive impact. It’s wonderful to hear you’re loving your beautiful garden—your kind words and ‘BEST IN THE WEST’ shoutout mean the world to us!"
New Resin Drive
Excellent company highly recommended. Everything from the initial survey to the completion of the resin driveway was first class. Naomi kept us informed all the way through the process and the team carry out the work were very polite, respectful, helpful and informative.
February 10, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your fantastic feedback! We’re so pleased to hear that your experience, from the initial survey to the completion of your resin driveway, was first class. Naomi and the team will be delighted to know their communication and professionalism stood out. Your recommendation means so much to us—thank you for choosing OMG!"
From our first contact with Naomi…
From our first contact with Naomi through to the finished makeover we cannot recommend OMG enough. All the team were polite, friendly and respectful of our property and wishes. A big thank you to OMG (Naomi,Gareth,Ed,Shane and Aaron) for giving us back a beautiful space to relax.
March 10, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your wonderful review! We’re thrilled to hear that your experience with OMG, from start to finish, was so positive. Our team—Naomi, Gareth, Ed, Shane, and Aaron—will be delighted to know their efforts made such a difference. It’s fantastic that you now have a beautiful space to relax in. Your kind words and recommendation mean the world to us—thank you!"
We are very happy we chose OMG to do the work.
Ed, the surveyor listened carefully to what we wanted.
This was completed to a high standard by a friendly, polite and hard working team led by Eli.
If we ever need any similar work done (the supply and installation of oak sleepers to frame garden areas and replacement of old wooden decking with composite) in the future we will have no hesitation in using OMG again.
March 4, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your kind words! We’re so glad to hear that Ed took the time to listen to your needs and that Eli and the team delivered such high-quality results. It’s wonderful to know you’re happy with the oak sleepers and composite decking. We truly appreciate your trust in us and look forward to working with you again in the future if the need arises!"
Great service and super products
The team @OMG provided an excellent service from initial advice, through to delivery of the finished product (Resin Patio plus additional landscaping works).
The Ground Team worked really hard and listened to our requirements, so that we ended up with a great finished product that we can’t wait to use this Spring.
March 8, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your fantastic feedback! We’re delighted to hear that you had such a positive experience, from the initial advice to the completion of your resin patio and landscaping works. Our ground team will be thrilled to know their hard work and attention to your requirements made a difference. We hope you enjoy your beautiful new space this spring—thank you for choosing OMG!"
Traumatic in the extreme and not…
Traumatic in the extreme and not "finished off" well.
Resin rolled gravel looks lovely but the mess it made was unbelievable.
Work we contracted to be done on our shingle was never done and we declined to pay for this. Such a shame. All workmen seemed very hardworking, but were not entirely forthcoming and did not tell us that they were deviating from what we had been told would be done, and this left us with lots of things to do. Clearing up after them was phenomenal. Beware. Very efficient when it came to asking for payment!
February 22, 2025
Unprompted review
Brilliant service
Prompt service. Excellent workmanship. Very friendly staff. Work completed well within time scale given. Cannot fault. All old decking, subframe taken away and whole area left clean and tidier than it was before. Would highly recommend.
February 18, 2025
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for your wonderful review! We’re so pleased to hear that you were happy with our prompt service, excellent workmanship, and friendly team. It’s great to know the project was completed ahead of schedule and the area was left spotless. Your recommendation means so much to us—thank you for choosing OMG!"
Large decking replacement
OMG replaced our large, very tired, timber decking and structure. From the first online enquiry to completion, communication was excellent and we were always made aware of progress. We did visit the showroom, which is well presented, so we were able to choose our product informatively. The installation team were outstanding and had to work through some very challenging weather. They were always on time, very hard working, diligent, conscientious, tidy and friendly. We can’t recommend OMG highly enough as our timber structure, composite decking and composite balustrade are exactly what we had hoped for and we can’t wait for some better weather so we can enjoy it. Our thanks to the whole team. Will definitely use OMG again.
December 3, 2024
Unprompted review
Reply from Outdoor Makeover Group
"Thank you for such a detailed and glowing review! We’re thrilled to hear that your experience with OMG, from your initial enquiry to the completion of your project, was so positive. It’s great to know that our showroom helped you make an informed choice and that the installation team exceeded your expectations, even in challenging weather. We’re delighted that your new timber structure, composite decking, and balustrade are exactly what you hoped for. Here’s to better weather and many enjoyable moments in your beautiful new space! Thank you for your kind words and for choosing OMG—we look forward to working with you again in the future!"
Large Composite decking replacement
Had a large rather complicated composite deck replaced - including timber substructure. The planning, communication and the installation team where excellent - and great to work with. They were on time every day, worked tirelessly (whatever the weather), and I cannot recommend them highly enough. I will certainly use them again. I am in an associated trade, so I know good quality when I see it - and these guys are the real deal.
Many thanks - Roger
November 30, 2024
Unprompted review
Reply from Outdoor Makeover Group
Hi Roger,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your new composite deck and that our planning, communication, and installation team made the process smooth and enjoyable for you. It means a lot coming from someone in an associated trade – your recognition of our quality work is incredibly rewarding.
Your kind words about our team’s dedication and tireless efforts, regardless of the weather, truly capture the pride we take in what we do. We’re grateful for your recommendation and are delighted to hear that you’d use our services again.
Thanks once again for trusting us with your project. If there’s anything else we can do for you in the future, don’t hesitate to get in touch.
Exceptional service
This is a Gem of a company,we have received exceptional service from day one.With the helpfulness of Naomi in the show room and Ed the sales manager and especially the guys who laid our Resin bound surface.all were very professional and knowledgeable in their roles and were very helpful and polite.
We are absolutely delighted with the outcome, which looks stunning.
We would highly recommend Outdoor makeover group,who offer an exceptional service at very competitive prices.
And would not hesitate to use them again.
November 25, 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team. Naomi, Ed, and our installation experts will be absolutely delighted to know their professionalism, knowledge, and helpfulness made such a great impression on you.
It’s fantastic to hear that you’re loving the outcome of your resin-bound surface—it means the world to us that you’re delighted with the results. Your kind words and high recommendation truly inspire us to continue delivering the exceptional service that our customers deserve.
Should you need anything else in the future, we would be more than happy to assist you again. Thank you once more for choosing Outdoor Makeover Group and for sharing your experience!
What a great company having laid resin…
What a great company having laid resin on my drive and foot paths have totally transformed my front garden and hence kerb appeal not to mention adding value to my bungalow. The work force were very helpful and polite. I would not hesitate in recommending OMG to one and all. Their quality of workmanship was outstanding. I will be using them again on my next project.
November 19, 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your amazing review! We're thrilled to hear how happy you are with the transformation of your driveway and footpaths. It’s wonderful to know that the improved kerb appeal has added value to your bungalow and made such a difference to your front garden. Our team takes great pride in being both professional and polite, and it’s fantastic to hear you noticed their hard work and dedication.
Your kind recommendation means the world to us, and we’re truly grateful for your support. We can’t wait to work with you again on your next project and continue helping bring your vision to life. If there’s anything you need in the meantime, please don’t hesitate to reach out. Thank you once again!
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