OUTLAWS. Amsterdam Reviews 

3,306
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery collections, showing the exceptional quality, unique designs, comfortable fits, and beautiful packaging of every order received. People are also deeply impressed by the fast delivery services and the responsive support team that readily assists with any questions or exchange processes. However, some reviewers were not happy with occasional shipping delays, unexpected sizing inaccuracies, or difficulties getting timely communication from customer service representatives. A few consumers noted that specific pieces arrived with minor defects or required extra effort to resolve return and shipping complications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the items look stunning and feel strong,... See more

Quality

Consumers find quality to be positive and consistently praise the high-grade materials and exceptional... See more

Delivery service

Customers report great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Order

Users describe positive interactions with order, noting that the purchase and selection process is very... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional attentiveness and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made... See more

Company replied

Rated 5 out of 5 stars

Frist of all, I am extremere sadisfied with my purchase! What you see is what you get. In addition, the communication stalen is very goed. So my advice to otters woud be: Positieve abortus youre c... See more

Rated 5 out of 5 stars

Absolutely brilliant company. Order was delayed slightly. However, the customer service team was on the ball and got back to me immediately. On top of that the rings are exactly as advertised and fi... See more

Company replied

Rated 5 out of 5 stars

We are longtime customers of this brand (we be stacking!). Our most recent experience demonstrated the quality of their customer service. When there was an issue with our rings not being delivered, th... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,306)

1,480 reviews in the last 12 months

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Rated 5 out of 5 stars

Best store I’ve found for the silver…

Best store I’ve found for the silver jewellery I love. Can’t wait for my next purchase. Fast delivery and great service. Love these guys

July 14, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Joel,

What a compliment. Hearing that we've become your go to place for silver jewellery is something we're incredibly proud of.

It's fantastic to know you enjoyed the fast delivery, the service, and most importantly, your new pieces. Knowing you're already looking forward to your next order puts a smile on our faces.

Thanks for being with us. We'll be ready when it's time to add the next piece to your collection.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Answers is as simple as click of a button

Your response on my order inquiry was amazingly quick. You explained the misunderstanding on my part and brought me direct link to track it. I will be sure to use your amazing website in the future. Tk you, Blaine

July 17, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Blaine,

Thank you for such a thoughtful review. It was a pleasure helping you get everything cleared up.

We're glad we could quickly explain the misunderstanding and point you in the right direction with your tracking. Making things simple and stress free is exactly what we aim for.

Your kind words and future support mean a great deal to us. We can't wait to help you again when you're ready for your next piece.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

The team are great

The team are great. Real easy going
Love the bracelet

July 17, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

John,

Thanks for taking a moment to let us know how everything went.

We're really glad you found the team easy to deal with, and even happier to hear you're loving your bracelet. That's exactly what we like to hear.

Thanks for being part of the journey. We appreciate your support.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

The team is very responsive and…

The team is very responsive and communicates very well. You ask a question on your order and recieve an answer almost imediately.

July 16, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Rob,

Thanks for leaving such thoughtful feedback. It's great to know our team was able to give you the support you needed.

We know how important quick, clear communication is when you're waiting on an order, so we're really pleased you had that experience with us. We'll be sure to share your kind words with the team.

We appreciate you choosing Outlaws, and we look forward to serving you again in the future.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Fabtastic

Pieces are fantastic quality and fit great.also has spetacular customer service! Highly reccomend!!

July 9, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Thanks for sharing your experience with us.

It's brilliant to hear the quality and fit lived up to your expectations, and we're especially glad our support team made a positive impression along the way. That's exactly what we aim for with every order.

We truly appreciate the recommendation.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great company

Great company, fabulous follow up, before, during and after the sale. I like everything about this company…. Simply outstanding!

July 16, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Dirk,

Thank you for taking the time to share it with us.

Knowing you felt looked after before, during, and after your order is exactly the experience we work hard to create. Hearing that you love everything about Outlaws truly means the world to the team.

We really appreciate your support and trust. Enjoy every piece, and thanks for riding with us.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Solid communication throughout

Solid communication throughout, product was as high quality as described (a rarity for internet purchases!).

July 16, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Tim,

Thank you for sharing your experience.

Buying online should come with confidence, so it's fantastic to hear the quality matched the description and that our team kept you informed from start to finish.

We appreciate you putting your trust in us.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great bit looks and feels great

Great bit looks and feels great

July 16, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Thank you for taking the time to leave a review.

We're delighted to hear you're happy with your piece and that it both looks and feels great. That's exactly what we aim for with every order.

We appreciate your support and hope to see you back again soon.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Absolute Quality

Top quality service. Great product. Feels good, looks great. Very quick and efficient delivery. This was my fourth purchase, fourth of many more.

July 3, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Thank you for your continued support. Knowing this was your fourth order and that you've had a great experience every time really means a lot to us.

We're thrilled you're happy with the quality of your pieces and the service you received. It's fantastic to hear everything arrived quickly and lived up to your expectations.

Enjoy your latest addition, and we look forward to being part of many more orders to come.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Love my new Saint Michael's !

Quality and prompt delivery.
I do wish the chain was longer and the clasp was easier for fat finger and thumbs.

July 14, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Collin,

Thank you for taking the time to share your feedback. We're really glad to hear you're loving your new Saint Michael's piece and that it arrived quickly.

We also appreciate your honest thoughts about the chain length and the clasp. Feedback like yours helps us as we continue improving our pieces for the community.

Enjoy wearing it, and we look forward to seeing you back again.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Right Here,Right Now

This is the right place to bought yourself a nice piece of jewerly. I think every piece is amazing.The store is great, service is perfect. So dont think twice, and pick your stuff

July 15, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Eric,

Thank you for the fantastic recommendation. Reading feedback like this really makes our day.

We're glad you love the collection and that your experience with both our pieces and our service lived up to your expectations. It means a lot to have your support.

Enjoy your jewelry, and we look forward to welcoming you back again.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

From choosing my haul to it landing on…

From choosing my haul to it landing on the doorstep everything has been spot on....infact better than spot on its fantastic!
Jack and the team are great but the products wow!
Cool...edgy...different!
Need i say anymore apart from get your haul bought and join the outlaws

July 11, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Aaron,

Thank you for the incredible support.

Knowing everything from placing your order to receiving it exceeded your expectations is brilliant to hear. And we're really glad both the team and the pieces made such a strong impression.

Welcome to the crew. Looking forward to helping you build your collection.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great Customer Service

I recently made a purchase from Outlaws, and the product was great, but after about a week wearing the rings, I decided I had ordered the wrong sizes for two of my rings. They have made the process of communication and exchange incredibly easy.

July 14, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Danny,

Stoked to hear that the exchange process and communication have been incredibly easy for you.

Realizing you need a different size after wearing them for a week happens, and helping you get that perfect fit sorted out without any hassle is exactly what the crew aims for.

We appreciate you sharing your experience and backing the brand.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Very good quality pieces for a very…

Very good quality pieces for a very good price

July 15, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Ryan,

Stoked to hear that both the quality of the pieces and the price hit the mark perfectly.

Striking that balance is exactly what the crew aims for with every release, so knowing you are happy with the value means everything to the team.

Enjoy rocking your new gear.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

So far I am very impressed with the…

So far I am very impressed with the service. I needed to change the address on my order and I was contacted almost straight away and the new address acknowledged prior to my order being dispatched. I have been kept up todate from the start.

July 13, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Dear Customer,

Stoked to hear that the quick address change and updates kept your mind at ease before dispatch.

Keeping communication fast and ensuring you are kept in the loop every step of the way is exactly how the crew likes to run things. Your feedback means everything to the team.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great company….great people

Great company….great people. If there’s question it’s sorted almost straight away….love their work and will continue to use Outlaws….

July 15, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Tim,

Stoked to hear that the quick support and the work itself hit the mark perfectly.

Knowing that you have our back and will continue to roll with us is a massive win for the crew. We pour a lot of energy into keeping the service fast and the gear top-tier, so your loyalty means everything to the team.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Love their stuff ring and can’t wait to get more…

Of the ring and can’t wait to get more I think next time I’ll get a size down just for a bit more of a better fit but all it all in all amazing

July 6, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Mathew,

Stoked to hear you are loving the ring and already planning your next pickup.

Taking note of the size tweak for next time is a smart move to get that absolute perfect fit. We pour a lot of energy into making sure the gear feels right, so knowing you are happy with the overall experience is a massive win for the crew.

Enjoy rocking it until the next one arrives.

Stay forged,
Outlaws Amsterdam

Rated 1 out of 5 stars

What a terrible company.

What a terrible company.
I bought a total of 8 rings using the 3-for-2 offer. Unfortunately, the sizing was a little off. At first, Jack told me to order the sizes I needed and that once they received the returned rings, they would refund me.
I sent back 5 rings. It cost me £17 to post them and another £66 in customs charges. I understand the customs fees had to be paid, but I didn't expect them to be that expensive.
That was 6 weeks ago. After around 40plus emails of constantly chasing and arguing just to get my refund, I finally received it today. Throughout the whole process, there was no apology or gesture of goodwill.
The rings themselves are good quality, but if you don't get the right size and need a refund, be prepared for a huge headache and a long wait while you chase your money.
I've honestly never left a negative review before, but this has been the worst customer service experience I've ever had with a company. I wouldn't buy from them again.

July 15, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Mason,

Reading this wasn't easy, brother, because regardless of the quality of the rings, this simply isn't the experience we want anyone to have with us.

Between the return shipping costs, customs fees and the amount of chasing you had to do over the last few weeks, I completely understand why you walked away frustrated and disappointed.

Since your review was posted, we've gone back through everything internally and made sure the outstanding issues on the case have now been fully resolved from our side.

We know that doesn't erase the frustration of the journey to get there, and we take responsibility for that.

I've also sent you an email personally so we can continue the conversation directly and see if there's anything further we can do from our side.

Thank you for giving us a shot in the first place and for taking the time to share your experience with us.

Sam

Rated 5 out of 5 stars

Great service and great products

Great service and great products. The quality of the items is superb.

July 15, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Michael,

Stoked to hear that both the service and products hit the mark.

Knowing that the quality stood out as superb is a massive win for the crew. We pour a lot of energy into crafting high-standard pieces and keeping the service on point, so your feedback means everything to the team.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Black gem ring

Fantastic ring fit is spot on

June 29, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Bev,

Stoked to hear the ring fits spot on.

Getting that sizing exactly right is a massive win for the crew. We pour a lot of energy into making sure every piece sits perfectly, so your feedback means everything.

Enjoy rocking the ring.

Stay forged,
Outlaws Amsterdam

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