Outschool Reviews 

3,600
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible variety of engaging classes available for kids of all ages, covering everything from core subjects to creative arts. Families consistently love the wonderful, knowledgeable teachers who guide students patiently and provide a safe, highly supportive space for learning at home. Some reviewers were not happy with the new payment system, mentioning that buying credits and managing rolling weekly subscriptions can be quite confusing and difficult. A few users also noted billing concerns and expressed ongoing frustration with trying to navigate the complex credit structure instead of straightforward payments.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting great teachers and the ability to... See more

Payment

Customers expressed deep dissatisfaction with payment methods, frequently citing frustration over the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the wide... See more

Product

Consumers find product to be positive, highlighting an unsurpassed variety of classes and deep concepts that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was lucky to find a good teacher for my child.Outschool montlhy subscription $40 is high compared to other platforms where it's included with classes. Credit system is a bit confusing. Why not use... See more

Company replied

Rated 5 out of 5 stars

As a parent, Outschool is an amazing space. It doesn’t matter if your child goes to public school or is homeschooled… there is something for everyone at almost every time of the day. So if you need fu... See more

Company replied

Rated 5 out of 5 stars

Outschool is such an amazing website with a wide range of classes. As a learner on Outschool, the teachers are just so amazing and guide you patiently. The concepts are pretty deep and broad as well.... See more

Company replied

Rated 5 out of 5 stars

Outschool has been an amazing experience for my five year old Granddaughter! She has participated in a K-Pop dance class and she weekly joins Miss Brittany for a princes imaginative play group where s... See more

Company replied


Company details

  1. Tutoring Service
  2. also in
  3. Class
  4. Education Center
  5. Learning Center
  6. Private Tutor

Written by the company

Outschool is an innovative education platform that offers a variety of engaging, small-group classes online to kids ages 1-18. Unlike traditional classes, Outschool classes give kids the unique opportunity to explore their interests in-depth via interactive, live video by experienced, independent educators. You may select private 1:1 and small classes (size is up to teacher's discretion, usually fewer than 10 kids).


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,600)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic, convenient, affordable …

The platform offers amazing opportunities for my children from the comfort of home and the educators are always kind, patient, engaging and knowledgeable in their respective fields.

March 4, 2026
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Reply from Outschool

We're glad to hear that your learners are enjoying the opportunities available on Outschool! It’s wonderful to know that our educators’ kindness, patience, and expertise are making a positive impact. Thank you for sharing your feedback with us!

-Outschool

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Rated 5 out of 5 stars

My daughter has taken 3 classes for…

My daughter has taken 3 classes for high school credit in sciences. It is easily accessible, keeps her interest, and is an all in one for course and grading. We would definitely recommend.

March 4, 2026
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Reply from Outschool

We're happy to hear that the science classes were easily accessible and engaging for your daughter! We appreciate you recommending our courses and the all-in-one grading system.

Rated 1 out of 5 stars

Not Homeschooling Friendly.

Not Homeschooling Friendly.

I registered my daughter for a time that works well with our schedule as homeschoolers. However, we keep getting pushed back bc there aren't enough students in the class.

March 4, 2026
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Reply from Outschool

We appreciate you bringing this to our attention. We're sorry that scheduling conflicts have impacted your homeschooling plans and will review our procedures to prevent this issue.

Rated 2 out of 5 stars

The move to subscription ruined it for…

The move to subscription ruined it for us ....

March 4, 2026
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Reply from Outschool

We truly appreciate you sharing your thoughts and will be passing them along as we continue working to improve the experience for families.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.
-Outschool

Rated 1 out of 5 stars

I loved you guys and used you for years…

I loved you guys and used you for years until you decided to make it a subscription service. A lot of people don't have the financial resources to commit to an ongoing payment, so the previous opportunity to simply pay for the course you wanted was perfect.

March 4, 2026
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Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are here to help you explore the membership options and find a plan that fits your family’s needs.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

-Outschool

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Rated 5 out of 5 stars

Love outschool for supplemental lessons…

Love outschool for supplemental lessons for my homeschooled children! My daughter has been doing a reading class for 30 minutes 3x a week and is improving much more than I was anticipating! I'm so impressed by the patience of the teacher and really enjoy the extra practice worksheets she gives us to work on throughout the week. We will definitely be trying more classes in the future.

March 4, 2026
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Reply from Outschool

We're happy to hear that your learner's reading class is helping them improve! It's great to know the teacher's patience and extra practice worksheets are beneficial. We appreciate your positive feedback and hope to see you in more classes soon!

Rated 5 out of 5 stars

Our experience with the assessment that…

Our experience with the assessment that was conducted with Paula was great. My son expressed that he appreciated her patience through out the entire process. She was very compassionate when he struggled and did not pressure him to go beyond his limits. My son is an older child and he thought he may feel judged but was relieved to receive the complete opposite treatment. The assessment was helpful in assisting us to determine the help he needed. We highly recommend this service to any parent that has a child who is struggling to read and spell. Thank you Paula.

March 2, 2026
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Reply from Outschool

We're happy to hear that the assessment was a positive experience for your son. We appreciate you highlighting the patience and compassion shown during the process. It's wonderful to know that the assessment helped you determine the support he needs. Thank you for recommending our services!

Rated 5 out of 5 stars

Awesome class

Great class. We are a continuing student. Really enjoy it!

March 4, 2026
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Reply from Outschool

We're glad you enjoy our class and appreciate your continued participation. Thank you for sharing your positive experience with us!

Rated 2 out of 5 stars

I Love all our outschool teachers

I Love all our outschool teachers. I don't love the new subscription way of going about paying. I liked the old much better, knowing exactly how much I was paying for each class, not buying coins through the subscription to pay for classes. This isn’t minecraft. This is my children's school classes they love and this just makes it not as transparent. All of our teachers don't like it either. So please go back to other way.

March 4, 2026
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Reply from Outschool

We appreciate your feedback. We're sorry the subscription payment method isn't working for you and your family. We value your opinion and will consider your comments as we explore improvements.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

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Rated 5 out of 5 stars

Outschool is fantastic.

Outschool is fantastic.
Teacher Ashley is an excellent teacher.
My daughters look forward to their classes on Outschool. And her teaching is runs concurrent to what they are learning in school. Their interaction has improved greatly since they started with Teacher Ashley.

March 4, 2026
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Reply from Outschool

We're happy to hear that your daughters enjoy their classes and that their interaction has improved. We appreciate you sharing that the teaching complements their schoolwork. Thanks for your positive feedback!

Rated 5 out of 5 stars

Engaging teachers!

The teacher is very engaging with the students. The only draw back is that since it is online and with younger kids, they do spend a decent amount of time waiting for their turn instead of practicing. It is too much for the kids to navigate a break out session or working with just one other kid.

March 4, 2026
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Reply from Outschool

We're glad to hear that the teacher is engaging. We appreciate your feedback regarding the online format and younger students. We'll consider ways to improve the experience with breakout sessions and practice time. Thanks for your insights.

Rated 1 out of 5 stars

Billing Support Needs Improvement

Outschool offers some great classes and teachers, but their billing support can be frustrating. When there are issues with charges, it can take a long time to get a clear response or resolution from customer service. I hope they improve their support and billing process so families can have a smoother experience.

March 4, 2026
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Reply from Outschool

We appreciate you sharing your experience. We're sorry to hear that you've had some difficulties with our billing support and that resolving issues took longer than expected. Please know that we are striving to address each inquiry in a timely manner.

-Outschool

Rated 3 out of 5 stars

If your payment has a problem on a…

If your payment has a problem on a class you don't give the family time to fix it. You don't even give a day or two to fix it. No everyone can check their email everyday. You kick the kid out of their class.

March 4, 2026
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Reply from Outschool

We’re sorry to hear about your experience. A member of our Support team has reached out directly to assist further. We appreciate your feedback and look forward to helping.

-Outschool

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Rated 4 out of 5 stars

Great variety of classes

My family enjoys the classes and the variety of classes. I’d much prefer not to deal with credits and just pay for classes as we schedule them. The credit system seems unnecessary.

March 4, 2026
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Reply from Outschool

We're glad you enjoy the variety of classes! We appreciate your feedback regarding the credit system and will consider your comments as we improve our processes.

Rated 5 out of 5 stars

Our instructor had effective…

Our instructor had effective communication skills both with students and the adults. We spoke via email twice before the presentation to accommodate scheduling and class set up. His manners with the students showed skill, preparation, and congeniality. He met their needs and extended their learning. Great teacher, professional, knowledgeable, engaging presentation.

March 4, 2026
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Reply from Outschool

We're happy to hear that the educator's communication skills positively impacted your learner's learning experience. We appreciate you acknowledging their ability to meet the students' needs and extend their learning. Thank you for your positive feedback!

Rated 1 out of 5 stars

I used to really love Outschool... Not anymore

I used to really love Outschool, but the new membership system has been a very disappointing change for families like mine.

Before, parents could simply pay for the classes they wanted, which made it much easier to budget. Now, the $40 membership only gives 80 credits, while many tutoring classes cost 60 or more credits each. That often leads to additional charges being taken from a parent’s account unexpectedly.

As a single mom in this economy, budgeting matters a lot. What made the situation even more frustrating is what happened when I canceled my membership. I still had 20 credits left that I had already paid for, but because I canceled, I can’t use them unless I start another membership.

That means I lost money I had already paid, simply because I couldn’t afford to keep the membership going. That doesn’t feel fair to families who are trying to manage their finances responsibly. I feel cheated, honestly.

Because of this experience, I unfortunately won’t be using Outschool again.

March 4, 2026
Outschool logo

Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are here to help you explore the membership options and find a plan that fits your family’s needs.

Also, if you cancel, any remaining credits will move to an inactive balance. They’ll stay visible but locked until you rejoin a plan, at which point they become active again.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

Rated 5 out of 5 stars

Engaging and interactive lessons

Very engaging and interactive lessons offered online. Love it!!

March 4, 2026
Outschool logo

Reply from Outschool

We're so glad you find our online lessons engaging and interactive! Thank you for your wonderful feedback; we appreciate it.

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Rated 2 out of 5 stars

I don't like the new subscription…

I don't like the new subscription billing system and it makes me less likely to use the platform. It's very to track when/if I will be charged. I just want to pay for classes taken and not obligated beyond that. Please change it back to the old system.

March 4, 2026
Outschool logo

Reply from Outschool

We appreciate your feedback regarding the subscription billing. We will be passing them along as we continue working to improve the experience for families.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

-Outschool

Rated 1 out of 5 stars

Customer service is horrible

Customer service is horrible. They are charging my school for a time we are not even using. My son is on spring break and when I requested that the class he was enrolled in could start a week later they refused. So now we are losing a week of classes because my son is on spring break.

March 4, 2026
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Reply from Outschool

We’re sorry to hear about your experience. A member of our Support team has reached out directly to follow up and assist further. We appreciate you taking the time to share your feedback.

-Outschool

Rated 5 out of 5 stars

Convenient way of learning!

Great experience thus far and we've been using Outschool since covid started in 2020!

March 4, 2026
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Reply from Outschool

We’re so glad to hear you’ve had a great experience with Outschool and that it’s been a convenient way for your family to learn! Thank you for being part of our community since 2020 and for sharing your feedback with us.

-Outschool

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