Outschool Reviews 

3,600
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible variety of engaging classes available for kids of all ages, covering everything from core subjects to creative arts. Families consistently love the wonderful, knowledgeable teachers who guide students patiently and provide a safe, highly supportive space for learning at home. Some reviewers were not happy with the new payment system, mentioning that buying credits and managing rolling weekly subscriptions can be quite confusing and difficult. A few users also noted billing concerns and expressed ongoing frustration with trying to navigate the complex credit structure instead of straightforward payments.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting great teachers and the ability to... See more

Payment

Customers expressed deep dissatisfaction with payment methods, frequently citing frustration over the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the wide... See more

Product

Consumers find product to be positive, highlighting an unsurpassed variety of classes and deep concepts that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was lucky to find a good teacher for my child.Outschool montlhy subscription $40 is high compared to other platforms where it's included with classes. Credit system is a bit confusing. Why not use... See more

Company replied

Rated 5 out of 5 stars

As a parent, Outschool is an amazing space. It doesn’t matter if your child goes to public school or is homeschooled… there is something for everyone at almost every time of the day. So if you need fu... See more

Company replied

Rated 5 out of 5 stars

Outschool is such an amazing website with a wide range of classes. As a learner on Outschool, the teachers are just so amazing and guide you patiently. The concepts are pretty deep and broad as well.... See more

Company replied

Rated 5 out of 5 stars

Outschool has been an amazing experience for my five year old Granddaughter! She has participated in a K-Pop dance class and she weekly joins Miss Brittany for a princes imaginative play group where s... See more

Company replied


Company details

  1. Tutoring Service
  2. also in
  3. Class
  4. Education Center
  5. Learning Center
  6. Private Tutor

Written by the company

Outschool is an innovative education platform that offers a variety of engaging, small-group classes online to kids ages 1-18. Unlike traditional classes, Outschool classes give kids the unique opportunity to explore their interests in-depth via interactive, live video by experienced, independent educators. You may select private 1:1 and small classes (size is up to teacher's discretion, usually fewer than 10 kids).


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,600)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great. Tutor we had for my daughter helped her immensely she was able to catch up. For the price and convenience it was great.

March 4, 2026
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Reply from Outschool

We're happy to hear that our tutor helped your daughter catch up! We appreciate your positive feedback on the price and convenience we offer. Thanks!

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Rated 3 out of 5 stars

More subscription offer amounts and sibling discounts

Please offer a larger monthly subscription than the $600 and offer many more other amounts for the gift cards options, automatic sibling discounts, place to enter coupons and promotions for those of us on the monthly subscriptions.

March 4, 2026
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Reply from Outschool

Thank you for your feedback. We will be passing them along as we continue working to improve the experience for families. Your input plays an important role in our continuous efforts to improve Outschool, and we're grateful for your support!

Rated 1 out of 5 stars

Awful class- my daughter took one day…

Awful class- my daughter took one day of it and never came back. It was all Pinterest boards and YouTube videos of Google images. Nothing to learn about fashion design.

March 4, 2026
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Reply from Outschool

We’re sorry to hear about your experience. A member of our Support team has reached out directly to follow up and assist. We appreciate your feedback and look forward to helping.

Rated 5 out of 5 stars

I loved miss Amy’s approach with…

I loved miss Amy’s approach with teaching this lesson, very kind and patient and my daughter really enjoyed conversing with her. I will be enrolling my younger son as well! Very helpful lesson, i certainly recommend for parents who want their kids to learn speaking in complete sentences, and for their child to gain confidence in engaging in conversations.

March 4, 2026
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Reply from Outschool

We're happy to hear that your daughter enjoyed the lesson and Miss Amy's kind, patient approach! It's wonderful your daughter gained confidence and that you found the lesson helpful. Thank you so much for your feedback and recommendation.

Rated 5 out of 5 stars

Engaging Teachers + Enormous Variety of Classes

Engaging teachers who really take the time to get to know my kids, their interests, and learn the best ways they can help grow their confidence. Wide variety of classes to choose from. My child with autism has found such community with other students and her teachers. Truly a class that sparks each of my kids' interests. Love the support and joy Outschool brings to our homeschool life.

March 4, 2026
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Reply from Outschool

We're happy to hear that our teachers connect with your children and nurture their confidence. Thank you for your positive feedback.

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Rated 4 out of 5 stars

I was lucky to find a good teacher for…

I was lucky to find a good teacher for my child.Outschool montlhy subscription $40 is high compared to other platforms where it's included with classes. Credit system is a bit confusing. Why not use $$ instead.

March 4, 2026
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Reply from Outschool

We're happy your child found a good teacher! We appreciate your feedback regarding the membership and credit system. We will be passing them along as we continue working to improve the experience for families.

Updated 04/07/2026: Good news! The option to pay per class is back. You can enroll without the monthly membership.

Rated 3 out of 5 stars

Love the choice of classes

Love the choice of classes hate the monthly fee.

March 4, 2026
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Reply from Outschool

We are glad you like our classes. We truly appreciate you sharing your thoughts on the membership plan and will be passing them along as we continue working to improve the experience for families.

Updated 04/07/2026: Good news! The option to pay per class is back. You can enroll without the monthly membership.

Rated 4 out of 5 stars

Excellent Tutor Match, Smooth Process with Minor Billing Tweak Needed

We’ve had a great experience so far with your platform, especially with Miss Victoria as our tutor, she’s exceptional and has made a real difference for my son in a short time. Your team has done an excellent job matching us with a tutor who suits our needs perfectly, and the selection process was straightforward and effective. I also appreciate how you’ve streamlined payments with the credit system, making transitions smoother despite some changes.
My only suggestion would be to offer more flexibility around recurring billing and keeping a credit card on file, especially when we already have credits available in our account, it would reduce unnecessary friction for families like ours.
Overall, the ease of use and quality of tutors keep us coming back. Thank you for making tutoring accessible and effective!

March 3, 2026
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Reply from Outschool

We're happy to hear that the platform and the tutor have greatly helped your son. It's great that the matching process was effective. We appreciate your suggestion regarding recurring billing and credit card options. We truly appreciate you sharing your thoughts and will be passing them along as we continue working to improve the experience for families.

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Had a very bad instructor teaching python for both of my kids at different age groups. Horrible.

September 4, 2025
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Reply from Outschool

Hi there, we’re sorry to hear about your experience. A member of our Support team has reached out directly to follow up and assist. We appreciate your feedback and look forward to helping.

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Rated 2 out of 5 stars

My son deeply loved the one class he…

My son deeply loved the one class he was registered for. The teacher was fantastic and you provided a service that I couldn't conjure for him where we lived. The classes are very, very expensive however. As a single mom trying to maximize every dollar for my son's betterment, I occasionally had to pause my son's enrollment. I could not justify paying $50 for a class that my son could not attend because of some other engagement. I understand that by pausing enrollment, my son's seat was not reserved. But I hoped that I would not be essentially fined $50 to "keep" my son's seat. When I made the difficult decision to pause my son's enrollment because I could not justify paying for an empty seat, his seat was given away. Now he is without his favorite class and it's my fault that I couldn't afford to pay for an empty seat. When I called in about an unrelated manner (trying to pause the incredibly complicated and misleading subscription service that I was using in an attempt to save a few dollars off the incredibly expensive class fees), the CSR was very unhelpful and just kept repeating that "pausing classes does not reserve seats." Yes, I UNDERSTAND. But that doesn't make it fair or right or easy to explain to a heartbroken 11-year-old.

February 27, 2026
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Reply from Outschool

Thank you so much for taking the time to share this. We’re glad to hear how much your son loved his class and that the teacher made such a positive impact.

The cost of each class varies based on the teacher, topic, and length of the class. While Outschool teachers set their own pricing and manage enrollment for their classes, our system does not hold or reserve a learner’s seat when a subscription is paused. This is because teachers rely on consistent enrollments to plan and run their classes.

We apologize for any inconvenience this may have caused.

-Outschool

Rated 5 out of 5 stars

Great teachers and interaction with students

My 8th grade homeschooler is really enjoying the classes and content. The teachers are engaging and personable.

March 4, 2026
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Reply from Outschool

We're happy to hear that your homeschooler is enjoying the classes and content! It's great to know our engaging teachers are making a positive impact. Thanks!

-Outschool

Rated 2 out of 5 stars

I don't like that you have to purchase…

I don't like that you have to purchase credits. It is confusing and unfair to customers.

March 4, 2026
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Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are happy to help you explore the membership options and find a plan that fits your family’s needs.

Updated 04/07/2026: Good news! The option to pay per class is back. You can enroll without the monthly membership.

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Rated 5 out of 5 stars

Positive Experience

My kiddo really enjoys their 2 Outschool classes! I think I could maximize the membership to be more cost effective, but I don't really feel like I have time to navigate that.

March 4, 2026
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Reply from Outschool

Thank you for sharing your experience! It’s great to hear that your learner is enjoying their Outschool classes. We’re happy to have your family as part of our community.

-Outschool

Rated 3 out of 5 stars

The classes are great, credits aren't

The classes are great. The credit system is frustrating. I liked it much better when I could simply pay for classes instead of trying to negotiate credit plans.

March 4, 2026
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Reply from Outschool

We’re sorry to hear about your experience. A member of our Support team has reached out directly to assist further. We appreciate your feedback and look forward to helping.

Updated 04/07/2026: Good news! The option to pay per class is back.
-Outschool

Rated 3 out of 5 stars

Good teacher, irrelevant curriculum/topics

Teacher was good, curriculum was not relevant.

March 4, 2026
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Reply from Outschool

Thank you for sharing your feedback with us. I’m sorry to hear that the curriculum did not feel relevant for your learner.

While Outschool teachers are responsible for managing and designing the content of their classes, we appreciate you taking the time to let us know about your experience. Feedback like this helps us better understand what families are looking for.

Rated 5 out of 5 stars

We love Outschool

We love Outschool! There are over 1000 classes for us to chose from, they are convenient and my child loves interacting with the other students. We can always find classes to meet my child's newest obsession, so he is able to learn so much!

March 4, 2026
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Reply from Outschool

We're happy to hear that you love our classes! It's great that your child enjoys interacting with other learners and exploring their interests through our wide variety of classes. Thanks for your positive feedback!

-Outschool

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Rated 1 out of 5 stars

I ordered a class

I ordered a class, but my daughter was 1/2 way through the book. It would take the teacher 1-2 days to respond to get my daughter open the correct lesson. By the time the teacher opened the correct lesson my daughter was on the next lesson - so I never really got the help I needed. It was also very dry. like lissoning to someone read the book.

March 4, 2026
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Reply from Outschool

We appreciate you sharing your experience. We're sorry to hear about the delayed responses and that the class felt unengaging for your learner.

We encourage teachers to provide timely responses and support to families so learners can continue moving through the material smoothly. Your feedback is helpful, and we appreciate you taking the time to let us know about your experience.

-Outschool

Rated 5 out of 5 stars

My daughter really enjoyed her class…

My daughter really enjoyed her class and her teacher. The ease of using outschool was wonderful!

March 4, 2026
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Reply from Outschool

We're so glad your learner enjoyed her class and teacher! It’s wonderful to hear that using Outschool was easy for your family. Thank you so much for sharing your experience with us!

-Outschool

Rated 4 out of 5 stars

The variety of classes offered is great…

The variety of classes offered is great and even the times offered can work for us overseas. The new payment system with credits is confusing. I prefer the old system of paying a certain rate per class as it was much more straightforward.

March 4, 2026
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Reply from Outschool

We're happy the class times and variety suit your needs. We appreciate your feedback regarding the new payment system. We'll review it to see how we can make it clearer.

Updated 04/07/2026: Good news! The option to pay per class is back.

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