I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... See more
Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... See more
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... See more
Company details
Written by the company
Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.
Contact info
120 Spencer Street, 3000, Melbourne, Australia
- 1300937686
- hello@ovoenergy.com.au
- ovoenergy.com.au
3.5
Average
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful Trent
I spoke with Trent. He was very friendly and did his best to find out the answer to my question. When our call dropped out he called me back.
I would find it helpful if Ovo sent emails a little more frequently to explain what is happening but, it was easy enough to make the call and get information.
November 28, 2023
Unprompted review
Advertisement
Trent was AMAZING!!!
Trent was AMAZING!
He went above and beyond to help me with my issue! Thank you again!
November 28, 2023
Unprompted review
Smooth transition from one plan to another…
The transition from one plan to another is simple and easy and it’s backdated too. Only takes a few mins wait by live chat.
November 27, 2023
Unprompted review
Very helpful and friendly
Very helpful and friendly. Great customer service!
November 25, 2023
Unprompted review
Advertisement
addressed my issue perfectly
November 23, 2023
Unprompted review
Very helpful
November 21, 2023
Unprompted review
Very helpful
Very helpful - as I had limited life on my phone battery - the operator was efficient and quick in responding.
November 22, 2023
Unprompted review
Very friendly and helpful.
November 23, 2023
Unprompted review
Advertisement
Trent was absolutely amazing at…
Trent was absolutely amazing at servicing my request and I can’t thank him enough. So lovely to have this service via a chat, it’s very rare these days. Thank you Trent. An asset to your team
November 23, 2023
Unprompted review
Absolute satisfaction
Been choosing OVO since the first time I moved in Melbourne. No words can't describe how I really thankful for their great service. They're quick responses, trusted, communicative, cooperative with the outstanding service even when we had relocation to the new place. It's absolute satisfaction and highly recommend it to my colleagues.
November 22, 2023
Unprompted review
Impressed with Ovo
So impressed with Ovo. A recent startup experiencing significant growth, yet I have always found they answered my queries in a reasonable time frame. They have the most innovative plans and in July this year when I swapped my Mum and daughter to them also their prices were best of any supplier. In SA they introduced a special EV tariff which encouraged me to innovate with my power use to reduce costs. Well done and thanks for coming to SA.
November 22, 2023
Unprompted review
Trent was super helpful and nice and…
Trent was super helpful and nice and eased my mind completely. Thank you Trent
November 22, 2023
Unprompted review
Advertisement
Very helpful and great service
November 22, 2023
Unprompted review
Tunnika stanley
Trent handled my situation professionally and compassionately and I could tell had my best interest in mind. I appreciated this lots!
November 22, 2023
Unprompted review
It was quick
It was quick, fast and really helpful. The customer service representative Sundas Tahir was extremely helpful and spot on .thanks for quick assistance
November 22, 2023
Unprompted review
Individualised assistance
Team looked at my individual situation and came up with a solution that I didn’t even know was an option. Very happy with the outcome.
November 22, 2023
Unprompted review
Advertisement
Trent was quick inhis response
Trent was quick inhis response, positive and reassuring. Good job Tremt!
November 20, 2023
Unprompted review
Straight forward answer
November 22, 2023
Unprompted review
Customer support is amazing
Customer support is amazing! Sundus Tahir was very clear and patient in answering my questions.
November 22, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.