Owndoc Reviews 240

I purchased the Derminator2 and absolutely LOVE this fantastic, POWERFUL machine. The customer service was excellent and they were very friendly, helpful and fast with their replies (within 24 hours) to my messages. The shipping was extremely fast, to Canada and my order was shipped on the same day that I ordered. I highly recommend and will definitely purchase from them again! (Thank you Martina!)

I'm från Sweden and I have been ordering products from owndoc for a good 5 years now, their service is excellent and all, their products are high quality. I will be a customer for a long time to come.

I can safely safe this is the Best microneedling machine out there, i wasted time with some others with weak motors and "nice colors" . The shop has everything one needs.

The support was beyond my expectation helpfull and fast working even on Weekend. I have never had such a wonderfull experience with support. so Easy 5 Star from me.

Fast response to questions, great product and product service, up-front communication.

Oh my goodness! I cannot say enough good things about Own Doc.com. Sarah and her team are true to their customers. They back their products and keep their word. They are a great company! You can depend on them for all of your micro-needling needs.

I have had an issue with the derminator twice not working but the customer service is great the company sent me replacements for my issue right away. I think the derminator is the strongest microneedling device available that will also not tear skin so I will continue to use.

service is good, they reply fast. As far as the product, it worked very well for the first 5 times but then just stopped working, luckily the company was able to send me another one.

BE aware she will even when you paid for an item, and I first rated this as 3 stars, as it’s weird a seller needs rental contracts or passports, after I paid irrevocably,

She then out of revenge will use your personal data and go on obscure websites, to post your personal data, claiming I was a bad buyer.

Its illegal to spread personal data and be careful what you send her, she will use it against you. In Europe it’s illegal. She never had my consent. Not only that she dragged my landlord in this as well, who had nothing to do with this,

Bullying people?, there is not a chance you will win any court case after abusing my personal data.

Be prepared she will plaster you allover just out revenge
She can’t do it though legit website because she has no proof to substantiate
So yes I bought a pen elsewhere and I can’t Imagine anyone else going through these issues

Read this it’s a crime to spread personal data as a company or private person

Www autoriteitpersoonsgegevens/ .nl/over-privacy/persoonsgegevens/verstrekken-van-persoonsgegevens

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I will have to give it 3 stars as I do trust this company will refund me. A company imo is based on, customer service, the experience around buying, how that’s dealt with, then in the end, if the product is correct, and their after customer service. I live in the Netherlands currently I have dual citizenship, and I was told in my search to find a correct pen, that actually moves up and down.i even unmantled pens, they don’t do what they claim. So I was very excited I found this. Yes i was warned the owner could be ‘bit icky’. I wasn’t prepared for this. Once I ordered I received an email, it’s not that their website is easy to manoeuvre, so I figured I had to made to make a ticket. Then I was told that they don’t do 3rd parties, and delivery to the USA is long. I’m very confused as nowhere I ever gave an usa address as I’m not there, I thoughy this was my payment processor, I used ideal, which in itself means you can never do a chargeback. I was told I can’t do chargebacks, also I could never contact the company re issues with the device. I still wanted to know how on earth she mentioned sending it to a USA address. Well, she googled me, and as every American with (I’m originally Dutch ) a social security number, will pop up by a paid services. Meaning if you want ‘Real’ info you must pay. This is not a verified way of finding out where a person lives. She also then googled the address I entered when trying to buy this device. Which came up to a company. Which can have various of reasons. Google doesn’t give the truth most of the times. Yet even though I thought it was odd, she would google me, I mean she had my money I put trust in them. I even send her proof I did leave at the given address, as she requested that. Plus to be thorough my passport. I have nothing to hide. It’s still very unusual. I can’t really understand why thafs neccessary. She had blocked me and first says, I refunded you, you should try again, tomorrow. The support is not a chat so you must log back in to see updated messages. Because I didn’t answer (that message was a reply on an older). She decided no I won’t sell this product to you. Ok. So I was never really at fault and complied above and beyond. She made it confusing to belief whatever Info she found while googling, and to make up er mind I am not sure of what ? A scammer ? No apparently I am to stupid to be able to deal with the device. In no way I ever have been unkind in this process. She said some really ugly words, saying stuff as you say I’m demented, which was never said, unless she can proof that? Either way this has been an incredibly hurtful experience. I was too emotional as well according to her. I belief by just refunding ‘customers’ are not allowed to tell about their experience. Untrue it’s not only receiving the device it’s the whole experience, which should be pleasant. I’m mo scammer and not stupid either, as a suggestion, the tickets don’t refresh, meaning if she wrote something while you were responding on something else, then after that I see the new message, it then looks as if I had answered that message which I hadn’t seen. That’s confusing and caus4s miscommunication. I hope now not the whole the Netherlands will be blocked, or everybody that orders from there will be seen as my accomplice.
Well, no I can’t review the device itself but I can about their service and ordering. Be prepared to be googled and if that’s odd to her even though not validated then well, you are a scammer. Also you may not ever ask questions about products or devices `they sell. Which was a risk I was willing to take. But still. I don’t its quite right to be rude, and again I’m still mistified of what she was accusing me of, I do hope I will get the refund

Excellent and fast service. Highly recommend it!

I have used their products for many years, and I am especially fond of the Derminator machines that I use in my estetic doctors practise.
I had a problem with one of the machines, and via the support center I got the most fantastic service and help, solving my problem the same day that I made the inquiry. I am really impressed. Highly recommend 😊😊😊
Kira K. Bech.

It has been an absolute pleasure working with Vaughter Wellness OwnDoc.com. I have been dealing with them since 2016. What impressed me the most about Vaughter Wellness was their expertise and ingenuity in designing their own phenomenal, high quality, anti-aging, non micro-tearing, collagen induction device. They are the answer to the fulfillment of my dream of youthful, vibrant, glowing, sex appeal skin. Kudos to Sarah for running a tight ship! Kudos to Martina for exceptional and personable customer service! In all my dealings with them they have performed beyond my expectations. I am spreading the word about this non-advertising got-it-together company! No site like OwnDoc.com! Martha Cashman USA

Outstanding customer service and fantastic device! I have been a customer for couple years now and couldn’t be happier. The derminator is an excellent product that really makes a difference for your face. The quality of the products they offer is high and I have always been impressed by the care, wealth of information and support that is available to customers. Highly recommend!

I have been ordering products from Owndoc for a few years now, their service is excellent and their products are all high quality. I will be a customer for many years to come.

Excellent service and help! I am very happy with their products and advice! Also very quick response to the emails!

A rare gem of a company with excellent service, shipping and quick turnaround times for questions and concerns.

Great products, advice and service at an affordable price. Id reccomend reading their guides before doing anything, they know what they're talking about!

My experience with Owndoc's customer service has been amazing. They were timely, attentive to my concerns, and ultimately found a solution that worked for me. I highly recommend doing business with them.

Owndoc is a very trustworthy company. They are always there to make sure customers are taken care of and respond very quickly. They really try to understand and have gone above and beyond to make sure they have addressed all of my concerns. Truly, The Best customer service on the planet!!!

I have been using the derma-needling products and equipment from Owndoc since 2012. I had a great experience with the customer service. They were very responsive and solved every issue with excellent focus on me as a client. I am very happy with their Derminator device and the way the quality of the customer service stands behind their product.

This company truly is trustworthy besides offering great products (love the Derminator2) at reasonable prices. Their customer service is world class and you always receive a quick and accurate response. Highly recommended!