We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
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I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
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So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They p... See more
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I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied str... See more
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Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
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Replied to 97% of negative reviews
Typically replies within 2 weeks
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Disgraceful service - Office Manager defends lying couriers and broken promises
Avoid this company at all costs. I ordered a wardrobe and specifically selected a delivery date. Not only was the delivery missed, but the entire customer service process was an absolute joke.I called Own Furniture three separate times to find out where my item was. On all three occasions, the front-line advisors promised they would look into it and call me back. Not a single person ever bothered to return my calls. When I escalated this to the Office Manager, Katie, she made the pathetic excuse that they couldn’t get through to DX Delivery. This is a blatant lie—immediately after hanging up with her unhelpful team, I called DX myself and got through to a human agent within ONE minute. I then called their subcontractor, M&H Logistics, and got through instantly. If a customer can get through in 60 seconds, Own Furniture simply didn’t bother trying.To make matters worse, Own Furniture claims they employ "reputable" delivery partners. A quick look at Google Reviews shows DX is flooded with horrific 1-star reviews, and M&H Logistics struggles to maintain a poor 3-star average. The M&H advisor I spoke to on the phone was incredibly argumentative and combative, aggressively lying to me that my order was a "two-man delivery" to excuse the delay. When it finally arrived a day late, only ONE person delivered it. The package labels also explicitly proved it was meant to be an overnight delivery for the day before.When I brought all of this evidence to Office Manager Katie, she hid behind unfair terms and conditions, refused any form of goodwill compensation, and completely shrugged off the fact that her staff lied and her couriers were abusive. Under the Consumer Rights Act 2015, Own Furniture is legally responsible for their delivery network, yet they completely refuse to take accountability.I have closed all communication with this untrustworthy company, logged a formal payment dispute through Clearpay
UPDATE (15/07/2026): Own Furniture's reply below proves their utter disregard for UK law. Under Section 29 of the Consumer Rights Act 2015, a retailer cannot use their fine print terms to escape liability for courier failures. You publicly admitted below that you missed my delivery date—that is a breach of contract. Clearpay has now formally stepped in and launched an official investigation into your service failure. Authorise the £69.50 partial refund to Clearpay immediately.
July 13, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We sincerely apologise that your order was not delivered on the expected day. Your wardrobe was dispatched on a next-day service as intended, however the delay occurred within the courier network and was unfortunately outside of our direct control.
We understand how frustrating this was and are sorry that you were left feeling let down. Following your complaint, our Office Manager raised a formal complaint with both DX and their delivery partner, M&H Logistics, regarding the handling of your delivery and the level of service you received.
With regard to compensation, while we do appreciate your disappointment, our Terms & Conditions explain that we are unable to offer compensation for delays caused by third-party couriers. This is the policy we applied in your case.
We're sorry that we were unable to reach a resolution that met your expectations. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
I ordered over a week ago
I ordered over a week ago, paid in full and my order has still failed to arrive it was due last Thursday and it still hasn’t arrived. Really disappointed, I have emailed and reached out to customer services in regards to this and not been allocated a refund and still awaiting my order.
July 8, 2026
Reply from Own Furniture
Hi Melissa,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and sincerely apologise for the delay.
Having looked into this, we haven't received any previous emails or contact from you regarding the issue. However, we're pleased that you've now been able to speak with Katie in our Customer Services team, who is working closely with you to get this resolved as quickly as possible.
I can see that the majority of your order has now been delivered successfully, with just one box of the wardrobe still outstanding. We are currently liaising with DX to locate the missing box and ensure it is delivered to you as soon as possible.
We truly appreciate your patience and understanding whilst we work to resolve this, and we'll continue to keep you updated until your order is complete.
Best regards,
Own Furniture
Missing parts and delivery took 4 days…
Missing parts and delivery took 4 days when I ordered Next Day delivery
July 7, 2026
Reply from Own Furniture
Hi Jacob,
Thank you for taking the time to leave us a review!
We are very sorry that your delivery did not arrive as expected.
Having looked into your order, it was dispatched by us on Tuesday 7th July. Unfortunately, there was an unexpected delay with the courier after the driver ran out of their legal driving hours on 8th July, meaning your order was delivered on 9th July instead. We sincerely apologise for this unforeseen delay and the inconvenience it caused.
We're also sorry to hear that you believe parts were missing from your order. We can't see that this has been reported to our customer service team, so please do get in touch with your order details and a list of the missing parts. We'll be more than happy to investigate and get this resolved for you as quickly as possible.
Best regards,
Own Furniture
Lovely tv unit very pleased with price…
Lovely tv unit very pleased with price and delivery
July 7, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new TV unit and that you were happy with both the price and the delivery. It's great to know everything met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
TV Unit
Great tv unit, easy to assemble very modern, colour as expected, good price highly recommend
July 6, 2026
Reply from Own Furniture
Hi Debra,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new TV Unit and that you found it easy to assemble. It's great to know the colour matched your expectations, that you felt it was good value for money, and that you'd happily recommend us.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
No delivery 🚚🤔
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact the Company. I was then told it was Fedex who had the problem.
Due to other commitments I will now be delivered to on 20/7/26. Fingers crossed that FedEx are in the same page.
July 6, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We are very sorry for the delay you experienced with your delivery.
Having looked into your order, it was dispatched by our supplier on 6th July. Unfortunately, there was an unexpected delay within the courier's network, which meant your delivery did not arrive as originally planned. We completely understand how frustrating this must have been, especially after receiving conflicting information, and we sincerely apologise for the inconvenience caused.
We're pleased to see that your order was successfully delivered on 13th July, and we hope you're happy with your new furniture.
Thank you again for your patience and understanding, and we're sorry that your experience didn't reflect the high standard of service we always aim to provide.
Best regards,
Own Furniture
Very good quality and so easy to…
Very good quality and so easy to assemble thanks for your service 👍
July 6, 2026
Reply from Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your furniture and that you found it easy to assemble. It's wonderful to know you were happy with the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Furniture is lovely
Furniture is lovely, all the correct amount of stuff was delivered. Only thing was delivery wasn’t next day which is says on website it will be
July 3, 2026
Reply from Own Furniture
Hello Paige,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your furniture and that everything arrived complete.
We're sorry for any disappointment regarding the delivery timescale. Having looked into your order, it was dispatched from us on Friday 3rd July and delivered on Monday 6th July. Unfortunately, our couriers do not operate over the weekend, so deliveries are made on the next available working day.
Thank you again for choosing Own Furniture. We hope you enjoy your new furniture!
Best regards,
Own Furniture
I ordered chest of drawers arrived and…
I ordered chest of drawers arrived and taken to place where I wanted . Very well made happy with purchase . Good service .
July 3, 2026
Reply from Own Furniture
Hi Christina,
Thank you for taking the time to leave us a review!
We're delighted to hear that your chest of drawers was delivered to the room of your choice and that you're so pleased with the quality. It's great to know you were happy with both your purchase and the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Delivery of Harlequin drawers arrived…
Delivery of Harlequin drawers arrived damaged. Replacement also damaged, plus damage to the staircase wall. It would help if the delivery included unpacking and inspection.
July 3, 2026
Reply from Own Furniture
Hi Tracy,
Thank you for taking the time to leave us a review!
We sincerely apologise that your Harlequin drawers arrived damaged and that the replacement also did not arrive in the condition expected. We appreciate how disappointing and frustrating this has been.
Please be assured that this matter remains open with the supplier, and we are continuing to work with them to reach a satisfactory resolution as quickly as possible.
We're also very sorry to read about the damage to your staircase wall. This has not previously been brought to our attention, so please could you send us some photographs and details of the damage? We will be happy to raise this as part of the ongoing case and investigate it further.
Thank you again for your patience, and we're sorry for the inconvenience caused. We remain committed to resolving this matter for you.
Best regards,
Own Furniture
Great service and delivery 👍
July 3, 2026
Reply from Own Furniture
Hi Daniel,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with both our service and delivery. Your kind feedback means a great deal to our team.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
It turned up when it was supposed to
It turned up when it was supposed to .
But delivered by one person. It says heavy 2 people to lift.
The mirror door is bent. Because of the way it was packed and carried. Or something heavy on top.
I would have sent it back but the last bit to put on was that door just to see it swinging out and not closing properly..
I'll never use you again
July 3, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're pleased that your delivery arrived when expected, but we're sorry to hear about the issue with the mirror door.
Having looked into this, we can't see that you've contacted our customer service team regarding the damage. Please do get in touch with us with your order details and some photographs of the affected door, and we'll be more than happy to investigate this for you and work towards a resolution.
We always aim to resolve genuine damage issues as quickly as possible, and we'd really appreciate the opportunity to put things right.
Thank you again for your feedback, and we hope to hear from you soon.
Best regards,
Own Furniture
Item great and fast delivery
July 3, 2026
Reply from Own Furniture
Hello Godfrey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with your item and that your delivery arrived quickly. Providing great products and a fast, reliable service is exactly what we strive for.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Five star bed
Five star bed. Really cute and beautiful bed. Very fast shipping. Excellent value. Sturdy. Good quality. Easy to assemble.
July 3, 2026
Reply from Own Furniture
Hi Danielle,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new bed and that you found it to be great value. It's also wonderful to know that your order arrived quickly.
Thank you for taking the time to share your experience and for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
The efficient delivery driver spotted…
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..and rebooted delivery convenient for me .. excellent customer service
July 3, 2026
Reply from Own Furniture
Hi Karen,
Thank you for taking the time to leave us a review!
We're delighted to hear that our delivery driver identified the damaged item before delivery and that we were able to arrange a replacement and a delivery date that was convenient for you. It's also lovely to hear that our customer service team was able to help make the process as smooth as possible.
Thank you for your kind words about both our delivery and customer service. We really appreciate your support and thank you for choosing Own Furniture.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
The drawers we bought are genuinely…
The drawers we bought are genuinely unusable. All of the drawers are misaligned and fall out to the floor the minute you try to use them. I’ve tried contacting customer service and have had no response. Keep clear!!
July 2, 2026
Reply from Own Furniture
Hi Ellie,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you've experienced an issue with your drawers.
Having looked into this, we can't see that we've received any correspondence from you regarding this matter. We always aim to respond to all customer enquiries as quickly as possible, so we're sorry if your message hasn't reached us.
Please do get in touch with our customer service team with your order details, and we'll be more than happy to investigate the issue and work with you to get it resolved as quickly as possible.
We look forward to hearing from you.
Best regards,
Own Furniture
Superb company
Superb company, great quality furniture, great customer service. Highly recommend !,,, excellent !,,,
July 7, 2026
Unprompted review
Reply from Own Furniture
Hi Jo,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with the quality of your furniture and the customer service you received. Your recommendation means a great deal to our team, and we're so grateful you took the time to share your experience.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Company contact and customer service
I had to contact the company immediately after not realising I selected the wrong delivery option. I must say a quick response and change to my preference was spot on and couldn't be more happier.
July 7, 2026
Unprompted review
Reply from Own Furniture
Hi Amie,
Thank you for taking the time to leave us a review!
We're delighted to hear that we were able to amend your delivery option quickly and that the process was straightforward. We always aim to respond promptly and accommodate changes wherever possible, so it's wonderful to know you were happy with the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Wont be ordering from here again the…
Wont be ordering from here again the wood is bowed 1 of the shelfs dont sit in the wardrobe properly due to the wood being bowed
July 2, 2026
Reply from Own Furniture
Hello Jordan,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you've experienced an issue with your wardrobe.
Having looked into this, we can't see that you've contacted our customer service team regarding this matter. Please do get in touch with us, and we'll be more than happy to review the issue and work with you to get it resolved as quickly as possible.
Thank you, and we hope to hear from you soon.
Best regards,
Own Furniture
Order delivered to wrong address and…
Order delivered to wrong address and their delivery driver forged a signature so they could leave it. They admit this but wont issue a refund. Extremely difficult to deal with and drag their heels at every stage. Then they wanted me to file a police report (clear misunderstanding of consumer rights act - I never had ownership. The item was taken from them, not me. They need to file one if they so desire)
Will do anything to wriggle out of a refund. Awful company. Avoid at all costs
June 24, 2026
Unprompted review
Reply from Own Furniture
Hi Will,
Thank you for taking the time to leave us a review!
As soon as you reported the issue, we immediately raised an investigation with DX, and this investigation remains ongoing. As part of their enquiries, DX have provided a signed proof of delivery, delivery photographs and GPS data, all of which indicate that the driver was at the correct delivery location when the parcel was delivered.
We appreciate your concerns regarding the signature, and these have also been raised with DX as part of the investigation. Until their investigation has concluded, we are unable to comment further or determine the final outcome.
We understand how frustrating this situation is and appreciate your patience whilst the investigation is ongoing. We remain committed to working with DX to reach a conclusion as quickly as possible and will update you as soon as we receive their final findings.
Best regards,
Own Furniture
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