We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
Company replied
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They p... See more
Company replied
I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied str... See more
Company replied
Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company contact and customer service
I had to contact the company immediately after not realising I selected the wrong delivery option. I must say a quick response and change to my preference was spot on and couldn't be more happier.
July 7, 2026
Unprompted review
Reply from Own Furniture
Hi Amie,
Thank you for taking the time to leave us a review!
We're delighted to hear that we were able to amend your delivery option quickly and that the process was straightforward. We always aim to respond promptly and accommodate changes wherever possible, so it's wonderful to know you were happy with the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Wont be ordering from here again the…
Wont be ordering from here again the wood is bowed 1 of the shelfs dont sit in the wardrobe properly due to the wood being bowed
July 2, 2026
Reply from Own Furniture
Hello Jordan,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you've experienced an issue with your wardrobe.
Having looked into this, we can't see that you've contacted our customer service team regarding this matter. Please do get in touch with us, and we'll be more than happy to review the issue and work with you to get it resolved as quickly as possible.
Thank you, and we hope to hear from you soon.
Best regards,
Own Furniture
Order delivered to wrong address and…
Order delivered to wrong address and their delivery driver forged a signature so they could leave it. They admit this but wont issue a refund. Extremely difficult to deal with and drag their heels at every stage. Then they wanted me to file a police report (clear misunderstanding of consumer rights act - I never had ownership. The item was taken from them, not me. They need to file one if they so desire)
Will do anything to wriggle out of a refund. Awful company. Avoid at all costs
June 24, 2026
Unprompted review
Reply from Own Furniture
Hi Will,
Thank you for taking the time to leave us a review!
As soon as you reported the issue, we immediately raised an investigation with DX, and this investigation remains ongoing. As part of their enquiries, DX have provided a signed proof of delivery, delivery photographs and GPS data, all of which indicate that the driver was at the correct delivery location when the parcel was delivered.
We appreciate your concerns regarding the signature, and these have also been raised with DX as part of the investigation. Until their investigation has concluded, we are unable to comment further or determine the final outcome.
We understand how frustrating this situation is and appreciate your patience whilst the investigation is ongoing. We remain committed to working with DX to reach a conclusion as quickly as possible and will update you as soon as we receive their final findings.
Best regards,
Own Furniture
recently got some affordable furniture…
recently got some affordable furniture for my spare bedroom and was happy with the quality. Overall good service and Katie was very helpful over the phone with all my questions.
June 11, 2026
Unprompted review
Reply from Own Furniture
Hi Bethany,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the quality of your new furniture and that it was great value for your spare bedroom. It's also wonderful to know that Katie was able to answer all of your questions and provide the support you needed.
We'll be sure to pass your kind comments on to Katie!
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
I received my order sooner than I…
I received my order sooner than I expected, trustworthy and reliable.
July 3, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived sooner than expected and that you found us to be trustworthy and reliable. Providing a smooth and dependable service is something we always strive for, so your kind feedback means a great deal to us.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Tracking good
Tracking good . Glad I liked it as return was going to be £59. If it wasn't damaged .
June 30, 2026
Reply from Own Furniture
Hello Lynn,
Thank you for taking the time to leave us a review!
We're pleased to hear that you were happy with the tracking updates and, most importantly, that you liked your purchase.
We appreciate your comments regarding our returns policy. If a return is due to a change of mind, we can arrange collection using our fully insured, risk-free courier service. This service is chargeable, with quotations available upon request and a minimum charge of £35. Alternatively, customers are welcome to return items themselves or arrange their own courier if they prefer.
Thank you again for your feedback and for choosing Own Furniture.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Absolutely brilliant customer service…
Absolutely brilliant customer service from beginning to end nothing was too much trouble.
July 3, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you received brilliant customer service from beginning to end. Knowing that nothing was too much trouble is exactly the experience we aim to provide for every customer.
Thank you for taking the time to share your feedback and for choosing Own Furniture.
We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Big shout out to Katie & Will at Own…
Big shout out to Katie & Will at Own Furniture. Extremely helpful.
July 3, 2026
Unprompted review
Reply from Own Furniture
Hello Caroline,
Thank you for taking the time to leave us a review!
We're delighted to hear that Katie and Will were able to help and provide you with a positive experience. We'll be sure to pass your kind comments on to them!
Thank you for choosing Own Furniture. We truly appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Great customer service
When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Organised a replacement panel straight away which arrived 4 days later. Unfortunately it was the wrong panel from a different collection. Rang Will again who was really apologetic and said he would get another panel sent. This arrived 3 days later and is now correct. Also had responses from Katie, both her and Will have been wonderful. Really pleased with the quality of the furniture and from customer services. Would highly recommend using Own Furniture.
July 1, 2026
Unprompted review
Reply from Own Furniture
Hi Philip,
Thank you for taking the time to leave us a review!
We're sorry that one of the panels arrived damaged and that the first replacement sent was incorrect, but we're delighted that Will and Katie were able to get everything resolved for you as quickly as possible.
Your kind words about both our customer service and the quality of the furniture mean a great deal to us. We'll be sure to pass your lovely comments on to Will and Katie - they'll be thrilled to hear them.
Thank you for your patience throughout the process, for your recommendation, and for choosing Own Furniture.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Own Furniture
Great communication, helpful staff
Great communication when we needed a very minor issue sorting out, they went above and beyond to get us what we needed. Very helpful staff
June 23, 2026
Unprompted review
Reply from Own Furniture
Hi Greg,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with our communication and that our team was able to resolve the issue quickly for you.
Thank you for your kind words about our staff and for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
What a con indeed
What a con indeed!
All I can see here are a company defending poor customer service and accusatory behaviour for poorly made items and gas lighting behaviour.
I wish I had reviewed the company before purchasing.
I am not someone that typically writes reviews or complains however the treatment I’ve received is beyond disgusting. Having worked in customer services for over 20 years, large successful/global companies which I accept this one is not, it begs belief how they are still trading and not on an episode of rogue traders!
2 wardrobes ordered, identical, assemble in line with manufacturers instructions and the wood chips, splits and pieces fall off due to parts not being adequate to support the weight of the wardrobe. Extremely disappointing after moving into a new home, obviously needing the products to then see it fall apart in front of your eyes.
Contact customer services immediately provide photographs of the damaged parts which to be honest is most of them due to the product not being fit for purpose to be told they can’t determine how it happened.
I am now a week in nearly of back and forth with them about refunding and collecting the items.
I also sent them a video clearly showing how unstable the wardrobe was when stood up.
Instead of asking me when the video was taken, they immediately respond by confirming there were 4 pieces of thin ply wood missing that would have made it structurally sound! I have never in my 20 years heard anything so outrageous.
The video was taken after the parts failed as the back pieces broke off due to it not being structurally sound as per the poor quality of items sent.
I have asked if they are members of the ADR and for the details because this goes beyond the money, this is about the service and lack of, accusatory emails and sheer lack of acceptance of the Consumer Rights Act.
I have been polite, accommodating and am met with excuses and defensiveness to avoid following the law.
I would avoid at all costs and as stated above I don’t usually leave reviews but I don’t want anyone else to experience what I have/am.
I will continue to update on my experience and leave reviews daily if needed to prevent anyone else falling into this unnecessary back and forth.
June 16, 2026
Unprompted review
Reply from Own Furniture
Hello Rebecca,
Thank you for taking the time to leave us a review!
We are genuinely sorry that you are dissatisfied with the outcome of your case.
As soon as you contacted us, we immediately raised a formal case with the wardrobe manufacturer and supplied all of the photographs and information you provided. The manufacturer initially offered replacement parts to resolve the issue, however this option was declined.
Following your further correspondence, including the additional evidence you supplied, we submitted everything back to the manufacturer for a further technical assessment. After reviewing all of the evidence, including the video, the manufacturer's conclusion was that the wardrobe had not been assembled in accordance with the assembly instructions and had been stood upright before the rear back panels had been fitted. The rear panels form an integral part of the wardrobe's structural stability, and the manufacturer therefore concluded that the damage was not the result of a manufacturing fault.
We appreciate that this was not the outcome you were hoping for. However, as outlined in our Terms & Conditions, the manufacturer's technical assessment is final when determining whether an issue is manufacturing-related.
We understand this has been a frustrating experience, and we're sorry that we were unable to reach a resolution that met your expectations.
If you require any further assistance please do not hesitate to contact us.
Best regards,
Own Furniture
worst company ever
Would rate it a 0 if i could. Worst company i’ve ever bought from. Bought a £170 wardrobe and chose a delivery date. Delivery was nearly a week later. Once arrived more than 80% of the parts broken. Then i emailed them and they said the best they could offer was £20 compensation for the broken parts. Baring in mind most of the wood was broken. Been back and fourth for weeks with no solution as i asked for a £70 refund and the best they can do is £20. Awful customer service, cheaply made, and wouldn’t recommend to anyone.
Update-
I did NOT request a £100 refund at all, not once. I said i would pay £100 instead of £170 which is a £70 refund like stated above. Seriously this company is a joke i wouldn’t even recommend to my worst enemy.
June 29, 2026
Unprompted review
Reply from Own Furniture
Hello Shannon,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you have been disappointed with your experience.
We sincerely apologise that your wardrobe arrived with damaged parts and understand how frustrating this must have been.
Throughout our correspondence, we have done our best to find a fair resolution. We understand that you requested a £100 partial refund, however, the highest goodwill gesture we have been able to offer is £26. This amount is more than double the cost that we would incur to replace the affected parts, and we believe it represents a fair offer in the circumstances.
Alternatively, we have also offered to replace the damaged parts, which remains available should you prefer this option.
We're genuinely sorry that we haven't been able to reach an outcome that meets your expectations, but we remain happy to honour our offer of either the £26 goodwill gesture or replacement parts if you wish to proceed.
Best regards,
Own Furniture
Bedside Tables
I ordered a number of bits of furniture, it came on time and was better quality than I expected.
June 17, 2026
Unprompted review
Reply from Own Furniture
Hi Joshua,
Thank you for taking the time to leave us a review!
We're delighted to hear that your furniture arrived on time and that the quality exceeded your expectations. It's always great to know our customers are pleased with both our products and service.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Great value
Great value, dealt with a really lovely girl on the phone called Katie, will 100% be ordering again when I need furniture!
June 11, 2026
Unprompted review
Reply from Own Furniture
Hi Daniel,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found great value in our products and that you had such a positive experience with our customer service. Katie will be absolutely thrilled to read your kind comments!
Thank you for your recommendation and for choosing Own Furniture. We really appreciate your support and look forward to helping you again when you're next in need of furniture!
Best regards,
Own Furniture
Company don’t respond , cheap materials used BEAWARE
I made numerous attempts to contact the company regarding the chest draw deliveries. The wood was damaged where the wholes were which made it unable to be built and unstable.
I requested a partial refund or for them to send a new piece out as it’s the main sideboard for the chest draw and sent picture evidence.
I got no response from the company. Waste of time and money
June 12, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We sincerely apologise if you feel your emails have gone unanswered. We always aim to respond to all customer enquiries as quickly as possible, so we're very sorry if your messages have not reached us.
We would very much like the opportunity to resolve this for you. Please could you get back in touch with our customer service team with your order details, and we'll be more than happy to review the issue and work with you to find a suitable resolution.
We appreciate your feedback and hope we have the opportunity to put things right.
Best regards,
Own Furniture
Absolutely awful
Absolutely awful, I ordered a wardrobe of yourselfs on the 29th of may this wardrobes was meant to arrived the 2rd June it was loaded onto the wrong van and never arrived till the 35° when this arrived it was broken | emailed use regarding this I was told new parts would be sent out as a matter of urgency! I waited
days for an update on when my new order would be arriving! My new parts was due to arrive gth June the wardrobe was loaded on to the wrong van again! And came the 10th June upon opening my parcel I noticed the box was damaged again when I opening the box the parts was also damaged again! This is absolutely unacceptable not only have I wasted my money I have wasted my time staying off work to receive a parcel which has came damaged on both occasions I would urge anyone and everyone not to go with these first time is an accident second time is negligence.
June 10, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We are truly sorry to hear about your experience and understand how disappointing and frustrating this must have been.
We sincerely apologise for the repeated delivery issues and for the inconvenience caused by receiving damaged parts on more than one occasion. We completely appreciate how frustrating it is to have taken time out of your day to wait for deliveries, only for things not to go as expected.
Providing excellent products and service is always our goal, so we're very sorry that we fell short on this occasion.
Thank you again for your feedback, and we're sorry that your experience did not reflect the high standards we strive to provide.
Best regards,
Own Furniture
Great furniture and prices
Great furniture and prices. Always very helpful and responsive. Used several times now.
June 11, 2026
Unprompted review
Reply from Own Furniture
Hi Wendy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you've been happy with both our furniture and our prices. It's especially wonderful to know that you've chosen to shop with us several times and have consistently found our team helpful and responsive.
Your continued support means a great deal to us. Thank you for choosing Own Furniture, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Will in customer service was extremely…
Will in customer service was extremely helpful when trying to rearrange the delivery for my items at a time that was convenient for me. I didn’t realise quite how speedy the delivery would be and he helped me delay it until I could be around for its arrival.
Thankyou!
June 10, 2026
Unprompted review
Reply from Own Furniture
Hi Ella,
Thank you for taking the time to leave us a review!
We're delighted to hear that Will was able to help rearrange your delivery to a time that suited you. We always do our best to be as flexible as possible, so it's great to know we could make the process more convenient for you.
We'll be sure to pass your kind comments on to Will. Thank you again for choosing Own Furniture. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
The company is the big conman out there…
The company is the big conman out there you will never see a refund or new parts sent out only after your money ones please please do not go to this company customer service what a jock a 3 year old would do a better job for you after you pay for a company to but the unit together they want you to dismantle and end back to them only call they will get me is the belief collection my money and I will collect
June 10, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We appreciate that this situation has been frustrating for you. Our intention has always been to resolve the matter in line with our returns policy and the information provided by the supplier.
Where an item has been assembled, we do ask that it is dismantled before being returned. This is a standard requirement, as assembled furniture cannot be transported safely by our couriers.
We understand this may not have been the outcome you were hoping for, but we have endeavoured to explain the options available throughout our correspondence. If you would still like us to review your case, please don't hesitate to contact our customer service team, who will be happy to assist further.
We genuinely value all customer feedback and wish you all the best moving forward.
Best regards,
Own Furniture
Absolutley AWFUL company
Absolutley AWFUL company. Purchased a shoe cabinet. The dowels dont fit in the holes. After struggling to get the first three panels together the 3rd started to damage the hole so stopped! Contacted Own Furniture asking to return it. The reply was that there is no issue with the holes and its my fault! And that tgey can quote me for replacement parts. Customer services where patronizing. Never ever have dealt with such an awful company! Beware ! Under the consumer rights act 2015 they should replace or refund!
June 10, 2026
Unprompted review
Reply from Own Furniture
Hi Sonia,
Thank you for taking the time to leave us a review!
We are genuinely sorry to hear that you were disappointed with your experience.
We completely understand how frustrating it is when assembling furniture doesn't go to plan, and we're sorry for the inconvenience this has caused.
After reviewing the photographs and information provided, our team concluded that the damage to the panel had occurred during assembly. Unfortunately, where damage has resulted from mis-assembly, we are unable to offer replacement parts free of charge or arrange a collection for a full refund under our returns policy.
We do appreciate that accidents can happen. Where possible, we are happy to offer replacement parts on a chargeable basis.
We're sorry that you were unhappy with the outcome, as it is always our aim to provide the best support we can within the terms of our policy. We do appreciate your feedback and wish you all the best.
Best regards,
Own Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.