ownkoti.com 

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Rated 5 out of 5 stars

I have purchased several sets of loungewear and absolutely love them all! I finally found loungewear that ‘breathes’ .. I also purchased a bedspread and pillow cases and cannot express how pleased I... See more

Rated 5 out of 5 stars

I ordered a duvet set and then tried to order coordinating sheets. the colors did not match and I emailed Ownkoti to request a refund. they asked for pictures, which I sent. they promptly sent the co... See more

Company replied

Rated 1 out of 5 stars

The colors of the bedspread were dull and dim, not like the image. The fabric was rough to the touch. The policy of making purchasers pay for shipping and insurance punishes buyers as the company is... See more

Company replied

Rated 5 out of 5 stars

From stem to stern it’s been a pleasure doing business with them. Customer service very attentive and quick to respond to my request. I’m not an easy customer some would put me in the difficult colum... See more

Company replied

Company details

  1. Home Goods Store
  2. Bedding Store
  3. Home Improvement Store

Written by the company

OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the curtains I ordered

Love the curtains I ordered - classy, but not ordinary. They are light and fresh, but also feel like quality fabric; look great in the kitchen-diner of my British beach house. They arrived when expected and the company responded quickly to an email query about re-ordering more.

July 14, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

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Rated 1 out of 5 stars

Horrible quality

Horrible quality, rude unhelpful customer service, impossible to return

July 12, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Excellent customer service.

I treat myself with nice bedding and have many linens. Decided to give this a try. The sheet is sooo soft. My favorite. However, a rip started not long after use. Customer service was amazing. Sent me $100 credit to use. Now I just wish they had drawstrings in Jammie bottoms. I would live in all day:)

July 6, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, it’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

I've bought a wonderful quilt with…

I've bought a wonderful quilt with gorgeous flowers in my favourite colors: plum and green.

June 5, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Buyer beware check your sizes

Careful with the sizes. I just got mine today and while it is beautiful the size is ridiculous. I ordered a gueen ,super short on the sides, long down the front ( and no it doesn't fit the other way either) I not to pay to return something that should fit. It's not even close. So disappointed 😞I should have looked at the measurements before buying. I've never purchased a queen size quilt,blanket, throw etc that wasn't at LEAST 88 to 90 inches wide 😳

June 26, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for your unpleasant experience. The Queen is 79"W x 94"L (200cm x 240cm). Please allow a few inches of error due to the manual measurement. Could you please measure the item you received? Moreover, our team has contacted you regarding the size issue. Please check your inbox or spam folder. Sorry for any inconvenience caused. Thanks for your understanding.

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Rated 5 out of 5 stars

Good quality blanket…

I ordered one of the blanket and was pleased with its quality, it’s not very thick but it’s got some weight to it. The color and pattern is identical to the advert. It’s a large king size. It washes well without color bleeding, and I hung it to dry. The pattern is beautiful, colors as well.

June 24, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Best Bedcover I've Ever Purchased

The orange and blue ginko leaf bed cover I purchased is absolutely beautiful, it's the perfect weight and the material is so soft. Best bed cover I've ever purchased.

June 15, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Ownkoti = Liars & Scammers

They market themselves as chic, and sustainable, but this is cheap Chinese garbage. I only realized they were not what they were advertising themselves as after I ordered a blanket. I immediately tried to cancel the order, but they shipped it out anyways. The package did not show up for week, and they refused to give me a refund without returning the blank, that I never received. I did eventually get my blanket, and when I tried to return it they wanted me to pay $40 out of my own pocket to chip this ugly scratchy cheaply made garbage back to them. They will absolutely cheat you if given the opportunity, do not support this business

May 28, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, Sorry for the inconvenience caused to you. Upon checking your order, it was shipped out within the processing time. We attempted to intercept the package when you contacted us, but unfortunately, we were unsuccessful because the courier had arranged shipping for the package. For the return, we believed that we had explained the issue in the email. We are so sorry to hear that you were not satisfied with the order. Don't worry, our team just contacted you via email to help you solve the issue. Please kindly check your inbox. Thanks for your understanding.

Rated 5 out of 5 stars

I was very very happy with the king…

I was very very happy with the king duvet set. Everything fit perfectly (some reviews had issues?)
Love the unusual pattern choices! Shipping took some patience (arent we spoiled😁) but worth the wait. I will order again from them

June 14, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

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Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely great. There was a problem with the delivering. All my emails where quickly answered and on their end, they inquired and solved the problem with the postal delivery.

June 11, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Beautiful products

Beautiful products! quality! very nice contacts!
great service until reception 🙏
I am very satisfied 👌

June 12, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

I Have Placed 3 Orders & Happy

I have placed 3 orders: pajamas, wrap towels and a cotton gauze cami night dress. I’m very happy. My favorite item to date is the cotton gauze cami-dress. The material is beautiful and soft. I’d love to purchase more of these in different colors and patterns.

April 27, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

DON’T BOTHER!

I kept seeing Ownkoti in my facebook feed, so I went in search of reviews & was directed here. After reading so many negatives, I went to their website. Apparently, Ownkoti is actually part of some conglomerate called Nimo Harmony Sarl. There must be 100 Chinese companies using a single address in France. Clearly not reputable as none have contact info beyond messenger & email. Don’t bother!

June 4, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're unable to find your order. Please contact us via Facebook Messenger or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Thanks for your understanding.

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Rated 5 out of 5 stars

The item I ordered arrived without…

The item I ordered arrived without delay and communication with the Ownkoti team was swift and open.
The item itself was just as expected. I ordered a size large as directed in the description which fit perfectly.
All in all, thumbs up and I will definitely recommend to others.

May 30, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 2 out of 5 stars

Ownkoti settled our dispute

We ordered a duvet cover from Ownkoti. We did not like it and wanted to return it. They informed us that we would need to return the duvet cover to China at our expense and did not immediately send return instructions. After several emails back and forth, with our requesting their return instructions and their requesting that we send several photos of the duvet cover and its packaging, they finally agreed to fully refund our credit card (and have done so). They did not require us to send the duvet cover to China. I think Ownkoti owes it to their customers too be transparent about the fact that the costs of any returns will be the customer's full responsibility and that their returned products have to be sent to China.

May 2, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience.
Regarding the color discrepancy you mentioned, we do need more photos to verify the situation. However, we haven’t repeatedly asked you to provide photos, and we hope you can understand this. Additionally, our team has already explained the issue of color difference to you. The material of the product you purchased is Pure Cotton, and you can click on the link to view the product details. As our valued customer, we do not request that you return the item and we have issued a full refund to you as promised. Please kindly check your account and your email. TYSM for your understanding.

Rated 1 out of 5 stars

King size duvet 12 inches too small

We ordered a king size duvet, which comes with a sheet and two shams. The duvet is an odd size – 12 inches smaller than it should’ve been. Contacted the company and we got the run around. Would’ve cost us $100 to ship it back to get the right size. Instead, we took the $30 they offered us and we took it to a tailor. The tailor will add a couple panels to make it large enough for $100. Very unsatisfied with customer experience. The fabric is very nice. Hopefully it will hold up over time.

Edit: they responded here, but my husband (before I wrote this review) spent more than a week emailing them back-and-forth with no resolution. They sent us the wrong size and were evasive when we emailed them. They asked us to measure it twice, send pictures, etc..

April 21, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

This is a scam website designed to steal your money.

We bought a blanket and a duvet cover and shams. They sent two incorrect blankets, no shams and have no customer service and prevent returns.

April 25, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, We are sorry that you received a different product. Upon review, you contacted us on May 11th, and we replied to your email within 24 hours, requesting you to provide relevant information for verification. However, we have not received a reply from you since then. Additionally, we received your private message on Facebook, and our team is making every effort to resolve the issue for you. Please provide the relevant product information via email or Facebook private message so that we can verify the situation for you.

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Rated 4 out of 5 stars

Very beautiful bed covers

Very beautiful bed covers. They are well made and have beautiful detailing. Will buy from them again.

March 23, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Beautiful colors

Soft and airy, this quilt is easy to care for and exactly what I’d hoped for. Great for snuggling.

April 23, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! I purchased a blanket from them, and the graphic is in the wrong direction. If I turn the blanket, then it will no longer fit my bed.

I reached out to them asking for a refund, and I heard nothing back. A few weeks later, they finally got back to me and tried to gaslight me by saying the blanket is actually on the correct orientation (it absolutely is not). They said I could return it, but I would have to pay shipping which is astronomical because it would be to China. It would be cheaper to just keep the blanket.

They purposefully string you along to try and get you to accept their abusive tactics. My advice is to avoid this company like the plague, and if you’ve been unlucky enough to already be involved with them, fight like hell: don’t like them win. And if you really want one of their products, just buy it from Temu. It will be a fraction of the cost.

April 28, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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