Oxa Leather Reviews 346

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

We received an incorrect size case. While the quality looked good the size was incorrect. Needed a case for iPhone XS and received XSM. We emailed back requesting instructions on how to return it to e... See more

Company replied

Rated 5 out of 5 stars

I haven’t carried a wallet in 2 years now. Recently needed to start carrying more cards so needed an upgrade from just magnetic 3 card I’d been using. Bought the OXA leather 5 card wallet and case f... See more

Company replied

Rated 5 out of 5 stars

Beautiful case, very functional. Way better than the competition one which advertises all over social media. Their magnet doesn’t hold the iPhone 13 max. I returned theirs and luckily found the OXA we... See more

Company replied

Rated 4 out of 5 stars

Delivery here in Singapore took longer than expected, but thus was not Oxa’s fault. Recommend a more reliable shipper. I love the product but suggest the tab holding the phone case in the closed posit... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

Handmade leather accessories for Apple and Samsung products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

346 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

I just received my new iPhone13 Pro…

I just received my new iPhone13 Pro phone case and it is absolutely beautiful!! I love it!! ❤️ It is made of great quality I would highly recommend!! I did overnight shipping received it before noon and the quality is very very good! Great price and good workmanship! I will definitely be ordering more in different colors love my new case!!

May 17, 2022
Unprompted review
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Reply from Oxa Leather

Thank you very much for such a great review! We work really hard to offer the best products, so we are happy to see this reflected on your last purchase. We are so grateful for your kind words.

Cheers,
William
OXA Leather Customer Care

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Rated 5 out of 5 stars

Good choice previously used Doc Artisan

Good choice previously used Doc Artisan
Horrible website and unprofessional plus do not make an iPhone mini case

May 17, 2022
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Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

Great band

Great band. Love it!

May 17, 2022
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Reply from Oxa Leather

Thank you for sharing your review with us and the community.

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

All in all very satisfied costermer 👍🙂

Gave two gifts of the phone covers . Each were and are very happy with covers from Oxa Leather 👍😊🇺🇸 also exchange went very smoothly on the fact I ordered wrong size on first one but went on and ordered 2

May 17, 2022
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Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback. We are so grateful for your kind words.

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

Leather iPhone Case

Arrived on time and looks absolutely beautiful! The only issues I have are that the clasp can be annoying (I wish it opened on the other side). The magnet is not SUPER strong but does the job. The card holder works great and I'm not worried about anything slipping out and getting lost. Functionality might be 4.5 stars but it looks so gorgeous I don't mind.

May 17, 2022
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Reply from Oxa Leather

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Thanks again for the review and for being such a great customer.

Cheers,
William
OXA Leather Customer Care

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Rated 3 out of 5 stars

We ordered two phone cases for the…

We ordered two phone cases for the Samsung S22 Ultra. One of the cases showed up on time and the other did not. When I contacted the company, I was told that they were out of the color I had ordered although it showed in stock on their website when I ordered it and in fact when I called to question it. When my case finally arrived, it appeared well-made, it did everything it was supposed to do, but that night when I attempted to charge my phone, the USB C plug would not fit through the hole cut in the bottom of the case for that plug. On my wife's case it fit perfectly but not on mine. I contacted the company and they provided a label for me to send the item back and they promptly refunded my purchase price. I'll also add that when my case was late, they did refund me 10% off the initial purchase price. I'm giving this three stars because the case did not fit, it was late, and I had to send it back but if I could rate just their customer service I would give them a five.

May 16, 2022
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Reply from Oxa Leather

Good afternoon G,

Please accept our sincere apologies for this. We are sorry for the inconvenience. Please feel free to contact us anytime how can we make your experience with us right for you?


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

I purchased a leather watch band for my…

I purchased a leather watch band for my Apple watch and am very pleased with the product.

May 16, 2022
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Reply from Oxa Leather

We're glad you're happy with your product. We look forward to seeing you again soon. Best Wishes.

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

AMAZING COMPANY QUALITY PRODUCTS AND…

AMAZING COMPANY QUALITY PRODUCTS AND REALLY REALLY REALLY GREAT CUSTOMER SERVICE. I WILL ALWAY LOOK TO THEM FIRST FOR MY IPHONE CASES

May 15, 2022
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Reply from Oxa Leather

Thank you very much for such a great review! We work really hard to offer the best products, so we are happy to see this reflected on your last purchase. We are so grateful for your kind words.

Cheers,
William
OXA Leather Customer Care

Rated 3 out of 5 stars

Lost but found good experience

My wallet was lost during shipment. Same color leather was then out of stock as replacement. Oxa addressed these issues, offering expedited shipping (when back in stock) and compensation for the mix up.
I appreciated their Customer Service and timely response. The iPhone magnetic leather wallet is handsome as it is functional! I had it embossed with my husbands initials for a personal touch making it the perfect purchase!

May 15, 2022
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Reply from Oxa Leather

Good afternoon,

Please accept our sincere apologies for this. We are sorry for the inconvenience. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regard,
William
OXA Leather Customer Care

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Rated 1 out of 5 stars

I have not received my screen protector…

I have not received my screen protector and you took my money.

May 15, 2022
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Reply from Oxa Leather

Good Morning Marty,

Please accept our sincere apologies for this. We are sorry for the inconvenience.
We have sent two packages for you, you might not have received them that can be the problem. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regard,
William
OXA Leather Customer Care

Rated 1 out of 5 stars

In the photo the engraving was to be on…

In the photo the engraving was to be on the back of the phone case, they engraved on the front cover of the case.

This is not what I had wanted.
**I received a call that this will be fixed and a new one will be sent to me, so hoping this happens. I was appreciative of the very quick call that I received after posting this rating.

May 11, 2022
Oxa Leather logo

Reply from Oxa Leather

Good afternoon Jeff,

Please accept our sincere apologies for this. We are sorry for the inconvenience. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regard,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

Excellent product

Excellent product. Customer service is great!

May 11, 2022
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Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback. We are so grateful for your kind words.

Cheers,
William
OXA Leather Customer Care

Rated 2 out of 5 stars

I like the looks and the ability to put…

I like the looks and the ability to put cards and money in the unit, but the strap to hold the wallet closed does not sufficiently hold it closed. It doesn't put the phone to sleep when it is closed. The phone is held onto the inside of the wallet with a magnet that is not strong enough to hold it. Because the strap does not close tightly and the magnet is not strong enough I dropped the phone at least four times in the first week I had had it, and every time the wallet opened, the phone came out of the wallet and had no protection on impact. I would like to glue the phone holder into the wallet but not certain what glue to use.

May 11, 2022
Oxa Leather logo

Reply from Oxa Leather

Good evening Howard,

Please accept our sincere apologies for this. We are sorry for the inconvenience. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regards,
William
OXA Leather Customer Care

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Rated 1 out of 5 stars

I found the experience difficult to…

I found the experience difficult to follow I made 2 orders about a day apart that's when it all fell apart both orders were 2 the same address I was told the postal address did not meet your criteria after several emails I have up and cancelled the 2nd order in discuss the 1st order did arrive No problem costing you any chance of any future business

May 11, 2022
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Reply from Oxa Leather

Good evening John,

Please accept our sincere apologies for this. In our records your address for the second order seemed different then your first one. We are sorry for any trouble. We will reach you via email meanwhile please feel free to contact us anytime:

Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regards,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

Efficient

Efficient, fast, responsive, problem-solving customer service

May 10, 2022
Unprompted review
Oxa Leather logo

Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

Cheers,
William
OXA Leather Customer Care

Rated 3 out of 5 stars

Band is too big for small wrists

The watch band is lovely but I can’t use it without adding 2 more holes to fit my (petite, but not abnormally so) wrist. I had to purchase an awl and will figure out how to use it. Annoying to be sure since adding a few more holes would have been easy while it was being designed and manufactured but a real pain now.

May 10, 2022
Oxa Leather logo

Reply from Oxa Leather

You might received the wrong size of the watch band. We do have small sizes for petite wrists ::)) Please accept our apologies for this. We are sorry we couldn’t give you a 5 Star experience. But we believe we can make it right for you, we can immediately exchange it with a small one for an example! We will reach you via email meanwhile please feel free to contact us anytime:
Thanks
Phone: +18888591168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Cheers,
William
OXA Leather Customer Care Specialist

Rated 1 out of 5 stars

Good product, terrible service.

Good product, terrible service cost me double.

May 6, 2022
Oxa Leather logo

Reply from Oxa Leather

Good Morning James,

Please accept our sincere apologies for this. We are sorry for the inconvenience. We will reach you via email meanwhile please feel free to contact us anytime:

Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Cheers,
William
OXA Leather Customer Care

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Rated 4 out of 5 stars

Cell phone wallet

The workmanship and material are perfect. Very attractive. The only problem is sometimes the phone falls out when I open it. I attribute this to the magnetic hold not being quite strong enough to hold it.

May 4, 2022
Oxa Leather logo

Reply from Oxa Leather

Good afternoon Cindy,

Please accept our sincere apologies for this. We are sorry for the inconvenience. Product might be defective. We will reach you via email meanwhile please feel free to contact us anytime:

Email: contact@oxaleather.com
Website: www.oxaleather.com

Cheers,
William
OXA Customer Care Specialist

Rated 5 out of 5 stars

Good quality product

Good quality product. Needed to exchange and process was easy even though I was skeptical it would be. Rustic color watch band I love!

May 3, 2022
Oxa Leather logo

Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

Cheers,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

The process was quick and easy and the…

The process was quick and easy and the product is very functional and works well!

May 3, 2022
Oxa Leather logo

Reply from Oxa Leather

We're glad you're happy with your product. We look forward to seeing you again soon. Best Wishes.

Cheers,
William
OXA Leather Customer Care

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