Oxi Fresh Carpet Cleaning Reviews 

28
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

This is beyond just not being a good service, I feel like I was scammed out of over $300. My carpet is filthy and every single stain and dark area remains. They don't clean the carpet in the traditi... See more

Rated 5 out of 5 stars

Rafael has done an amazing job! We haven't had such clean carpets in years. I didn't expect such a dramatic improvement because our carpets are pretty old, also we had a dog for many years plus I'm a... See more

Rated 5 out of 5 stars

I couldn’t be happier with my carpet cleaning experience, I booked online and received a confirmation text and email shortly after. My cleaning tech was on time and did such a good job. My carpets wer... See more

Rated 2 out of 5 stars

He did a fine job, but I don’t think the service is very worth it. Very surface level cleaning, minimal water use meaning they don’t use any of their currency, good business to own but terrible for cu... See more

Company details

  1. Carpet Cleaning Service
  2. also in
  3. Cleaning Service
  4. House Cleaning Service

Information provided by various external sources

Oxi Fresh Carpet Cleaning is a carpet, upholstery, and tile and grout cleaning company, ranked the 3rd Top New Franchise in 2011 by Entrepreneur Magazine.


Contact info

3.0

Average

TrustScore 3 out of 5

28 reviews

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3.0

All reviews

(28)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

I do not recommend this company



I do not recommend this company. They ruined my new carpet. It had only a small superficial stain, and they cleaned it incorrectly due to a lack of knowledge and training. The procedure lasted less than 20 minutes, they charged me $170.00 (which they debited from my bank account the next day), and they had me sign a paper without even letting me see the result because the carpet was still wet. After two attempts and failing to resolve the issue, they refuse to take responsibility for the damage. I sent several messages to the company and the owner, but despite acknowledging their fault, they refuse to pay for the damage. AVOID THIS COMPANY AT ALL COSTS!

June 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Wait before you review

I previously left a great review the same day of the cleaning, but a week later, I had to change my review to 1 star, and here is why. My carpets took several days to dry and white powder residue started to appear on my carpets. I used my heavy duty vacuum on the carpets today and sucked up so much white powder residue that I had to stop halfway through because my vacuum was starting to choke on the powder. I removed and replaced the 2 filters as well as emptied out the tank (which was full of white powder) then I finished with the vacuum job and had to remove and rinse off the 2 filters because they were full of white residue powder. Not sure what Ozzy used to clean my carpets but I do know he was in and out in less than 1-1/2 hours. I'm so disappointed and I will NEVER use OxiFresh Carpet Cleaning again.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience ive had with a carpet…

Worst experience ive had with a carpet cleaning company! Paid extra for odor and stain removal and it smelled way worse and stains were back in 2 days. Supposed to redo carpets and we’re late then said nothing they could do & never came back. Asked the Tech and office representative to have the Manager call me at least 3 times…..never called!!!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

I've had nothing but great experience…

I've had nothing but great experience from the Oxi Fresh Carpet Cleaning in the San Francisco Bay Area. Their technicians are very kind, listen to the issues and get to work cleaning my carpet. They have made my carpet look like new again. I love the fast dry time and their prices are much less than the steam cleaners in my area. Highly recommend this company!

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Zero Integrity Oxifresh Carpet Cleaning!

The Zero Integrity Oxifresh Carpet Cleaning Service Company in Tulsa Oklahoma!

Damage to Our Pristine Wood Floors Caused By Their Employees Admitted Actions While Working at Our Home.

OxiFresh Cleaning Service of Tulsa County Damaged Our beautiful wood floors!

After their employee cleaned dining chairs upholstery, protective pads on bottom feet of chairs were wet and were placed back on floor by their employee before the pads had time to dry.

It is quite common to have protective pads under furniture on high quality wood floors and cleaning companies know this; their employee made an honest mistake. So what is the next right step by any Company with integrity? File a claim; that is why we all have insurance.

The actions of their employee caused the damage and somehow management is under the allusion that they are not responsible because their cleaning solution couldn’t have caused it. That may or may not be true; that is irrelevant here; what is relevant is that their employees actions at our property while acting on behalf of Oxifresh did directly cause the damage weather intentional or not is also irrelevant as far as contract business law or insurance is concerned. We are quite clear that Oxifresh is one hundred percent responsible for the damage that occurred to our newly resurfaced wood floors at the hand of their employee while servicing our furniture in our home.

Take a look at the photos we have included; we had these wood floors resurfaced just two weeks ago.

Their employee Michael is so far the only person with integrity and accepted full responsibility and apologized.

Thank you Michael for taking responsibility.

Why doesn’t No Integrity Oxifresh Carpet Cleaning Tulsa Oklahoma management take responsibility and file an insurance claim to do what is necessary to bring our wood floors back to their pristine condition they were in before Oxifresh cleaned at our property at 4100 S Nogal Ave, Broken Arrow

No Integrity Oxifresh Carpet Cleaning Service in Tulsa Oklahoma and their owners and management in Tulsa County is refusing to take responsibility for the damage that was caused as a direct result of their employees actions in our home.

We are committed in ensuring Oxifresh Carpet Cleaning Service of Tulsa Oklahoma will not only take responsibility for the damage they caused on our wood floors but are committed in ensuring that they do in the future.

Any one with concerns about Oxifresh Carpet Cleaning Service any where in Tulsa County please contact
Troy at 918-202-6326.

Thank You
Trust In Jesus
Troy D Selph

March 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Dishonest

The guy that showed up reeked of marijuana. He not surprisingly did a terrible job that became very apparent after the carpet dried. It took a lot of work to finally reach the owner who thought it appropriate to tell me that marijuana is legal. Poorest excuse for a business I've ever seen. They also delete bad reviews which is why I'm on Trust Pilot.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Dirty carpet

My son just rented a townhouse and the carpeted bedrooms and stairs were in bad need of deep cleaning. My wife looked up carpet cleaning and oxi fresh come up. They had excellent reviews and 4.5 stars. We called them and they arrived when they had said. Brian did a great job cleaning the carpet for our son. Very professional and polite, with awesome results. Will definitely use them again🙂

December 17, 2021
Unprompted review

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