Oxford Products Reviews 

Chloe
Customer Service Assistant
Oxfords products

Disgusting attitude – 10 years of loyalty thrown in the bin for corporate greed
Avoid Oxford Products at all costs. I have officially passed all of our email correspondence over to Trading Standards for review. After 10 years of loyally purchasing their products, I will never spend another penny with this company. They have clearly gotten too big for their boots. They no longer care about product quality or customer loyalty—they are just another greedy corporate company that only thinks about money.
I have three Oximiser 3X chargers, and all of them suffer from a massive design failure: if there is a minor power cut or a brief electrical interruption, the chargers permanently shut off and refuse to auto-start. Your vehicle batteries are left to drain completely dead without your knowledge, making them entirely unfit for long-term storage.
When I challenged customer service on this, their attitude was disgusting. They hid behind arrogant corporate wordplay, claiming it isn't a "manufacturing defect" but rather a "design limitation."
To "fix" the issue, they made a pathetic, insulting offer: they told me to mail all three of my current chargers back to them, and then pay them an extra £120 out of my own pocket to exchange them for newer models. When you calculate the math, they are literally demanding I pay more than the actual retail value of the new chargers! They are trying to con a decade-long customer into funding their own design mistakes.
They flat-out refused to negotiate further, showing zero flexibility and a complete lack of respect. To treat a loyal customer of 10 years like a cash cow is absolutely shameless. They sell useless equipment and use bullying tactics to squeeze more cash out of you. They have lost my business forever. Martin

Have an issue with my grips, no support offered from Oxford at all. Was told to speak to the store I bought them from as they have the contract... No direct replacement and Oxford would not help the store with any possible replacement options. Oxford stated that they " Do not deal direct with the public" meaning as an end user you have no chance to get any support if needed.

Bought this bike bag…. Looks smart…..but let down by the totally rubbish top zip ! Why go to all the bother to design a smart looking bag….with all the extras , like Cary handles, bottle carrier, sturdy Velcro for ease of fitting to bike carrier….then add a cheap flimsy top zipper. Waste of over £40. Lovely staff though…..I don’t think they would’ve sold it to me if they’d realised the crappiness of the zip…..lasted three weeks…and I’ve mended it twice.

I Purchased a pair of oxford Merton 2 boots back in may, straight out of box and putting them on the loop for pulling boots on came apart. At time I thought someone had glued them and returned the boots.
Month later after buying another pair from different seller, on 4the or 5the outing the exact same thing happened.
If the stitchings this bad Im worried about the protection the boot can provide.
Wrote to oxford and got message saying to be reassured they've sold 1000s of these boot and not had this issue reported before. Im either unlucky or someone's suppliers using cheap materials. I've wore Dr martens boots for decades and not once had the tag come off and they have had rough treatment.
Poor show oxford, now im worried about the oxford jeans I got at the same time. 🙁

Purchased a pair of Canyon Motorcycle Boots, I used them to fly to Australia as they look like normal hiking boots. I was in Perth Western Australia from January to March 2026. Hired a Himalayan and rode all the way up the West coast, a couple of weeks later hired a Harley Fatboy and rode down South. When I got home I did the NC500 on my triumph Trident where, unsurprisingly it rained quite a bit. I then did a tour of the Pyrenees with temperatures up to 40 degrees. I have just spent the August bank holiday, car camping and hiking around Glen Nevis and Glen Coe using the boots.
In all conditions the boots have been faultless, kept my feet dry, comfortable when the temperature soared and great for getting through airport security and hiking in Scotland in the wet. Look good with motorcycle jeans or textiles.
I would post the photos but I can’t but without doubt the best “all round” motorcycle boots I’ve ever owned.

I would never purchase this brand again. The bag completely failed after just two years despite only very light use, which is unacceptable for a product that’s supposed to be built to last. Customer service showed no interest in reviewing the issue or standing behind the quality of their product once the warranty had expired.

A warranty may end after 12 months, but customers reasonably expect a quality bag to last far longer than two years. If you’re looking for a brand that stands behind its products and values long-term quality, I’d recommend looking elsewhere.

Excellent service and friendly staff who have gone the extra mile to ensure safe delivery of panels. Thank you 😊

Very good customer service. And good quality products. I managed to brake one of the plug together buckles on some soft luggage. Asked Oxford products if they do spares and they sent me 2, free of charge.

Faultless customer service. We bought an Oxford Little Explorer bike seat for our toddler earlier this year and sadly lost one of the bolts off the end of the foot rests. I contacted customer service yesterday to ask how I could order a replacement and they have sent four replacement bolts out which arrived today. Thank you so much! Our son will be thrilled that we can pick him up from pre-school on the bike again!!!

I have bought lots of Oxford products over the last 25 years and still have several items I use regularly but never dealt with Oxford directly. I lost the plastic side cover on my HJC F100 helmet and could not find any online to replace it, searched the WWW for days with no luck even after contacting HJC themselves. Katie at Oxford posted a replacement out to me within 2 days - excellent service, fast response to my emails, and they were free. Thank you to Katie Rudman at customer services, top service from Oxford.

I purchased an Oxford Pro Alarm D bicycle lock and wanted to change the battery. I found it difficult to remove the battery case and contacted Customer Support for assistance. They were absolutely useless. No help whatsoever. They refused to provide direct answers to simple questions. I won't be buying any of this company's products again in future.

Over the 30 + years I have bought many motorcycle products from Oxford Products. This week I had an issue and had to contact customer services. It has been a great experience - I was replied to the same day and within 2 days a new component is being sent out to me. Superb customer service - thank you very much Oxford Products!

I have contacted Oxford directly to sort out my hot grips 2.0 issue and the customer service was amazing and get everything right.Blown away by the company will definitely continue purchasing Oxford products which I'm a massive fan.Thank you Oxford

Just over 2 years ago I bought a new Oximiser 900 from a third party. This machine totally failed. Being within the two year warranty period the third party replaced it for which I was grateful. Unfortunately, on first use, the replacement machine displayed a polarity error. Tried on car, still the same. Old Oximiser 600 tried and no error so the 900 was again at fault.Attempted to deal with customer service but no interest.

Not impressed with the excuses used when trying to resolve why my pin locks were snapping. After 4 visors purchased, instead of admitting its their products at fault, they wanted to say it was my cleaning liquids used to clean my visor. Strange how it never affected any of the other helmets ive had previously. I will NOT be using them again nor will I be using the dealer that supplies them

Drivers need training

I contacted customer service today as I made a mistake whilst fitting a heated motorcycle grip and had to destroy it to get it back off (dont ask 🙄). I was a bit apprehensive as to what help they could offer to fix my stupidity and unbelievably they have offered to send me a replacement free of charge!! (I think they feel sorry for me lol).. Katie who I spoke with was lovely and couldnt have been more helpful 😊

Thankyou to the Oxford team today for all of their help I have used their products for many years and like their products their customer service matches their build quality 100% 😊👍

I had problems with my AlarmD pro lock. Very helpful staff at the end of the emails. . I couldn't get the spare part but hey my heros stepped in and are sending me one. A seamless experience. A great company, great staff. Hey , their products( like Carlsberg) are probably the best in the world.. Great stuff

Oxford locks 🔒
Can you please tell me why you give people like me a small tag 🏷️ to get spare keys 🔑 cut and not a card that tells me what lock 🔒 is what because I have got several of your products ( lock 🔒 wise) and I ain’t got a clue 🕵️ what one ☝️ is for what lock 🔒 because It’s not stamped on the small plate that is given to put on your key rings for spare’s 🤷
Pretty much useless in that way ain’t you
At least put beast disc lock 🔒 or beast lock 🔒 so customers know what is going on and it ain’t even inside the original box 📦 when you purchase it brand new 🆕 👎

Bought a screamer 7 disc lock from a "local, well respected retailer" here in the North East.
Kept having a problem, despite lock only being 3 weeks old. Retailer wasn't helpful or interested.. (won't be buying there again despite their alleged "good reputation")
I emailed Oxford products, asking if they had this issue, thankfully the email was answered by Katie, a reply came almost immediately, I explained it seemed to be intermittent, Katie asked if I could video, 2 days later I captured problem.
Katie despatched a new battery, which arrived quickly, and solved the problem.
Excellent, outstanding customer service from Katie.
Restored my faith, you can't beat customer service like that.
Well done Katie, you are a credit to Oxford products.
Keep it up, your customers appreciate your help.