Ozhomehub Reviews 

Ordered a dining room table and chairs in September 2025, in October all we received were 4 chairs and a pedestal. It is now March 2026 and still no table top. Their customer service doesn’t exist, no one will speak to you on the phone. Will never purchase anything from them again.

Reached out to see whether the offered a trade discount to buy some furniture for my small business. I scheduled a call with them and it genuinely sounded like an AI/robot was talking. I tried to ask more questions and there were no responses and the person on the phone sounded completely computerized. Having read other reviews I'm not at all keen to purchase with them.

I hardly ever leave a review, but I feel I have to warn people that this was the worst piece of furniture i have ever bought
I am absolutely disgusted in the item I purchased
Terrible furniture, such bad quality I will never ever purchase anything from these people again
I wish I had read the other reviews first, it seems that many others have similar experiences

Oz Home Hub is not capable of doing business in Australia, so unless you don't mind waiting over 3 months for absolute junk then a avoid this supplier. What was advertised as "constructed from quality wood" is the worst veneered chipboard I have ever seen. And even if you can turn a blind eye to the rough unfinished packing standard ply drawer liners, then good luck trying to assemble this because the complex instructions are completely in a Chinese. Don't do it.

Follow the other reviews and avoid at all costs. The organisation can not even manage basic communication and when your order is inevitably delayed or missing (which is all but guaranteed) the endless hours you will spend trying to fix the issue is not worth any perceived savings you might get compared to any reputable organisation. Honestly the time you have taken checking the reviews is already to much investment you have made.

DO NOT PURCHASE ANYTHING FROM THESE SCAM ARTISTS, PRODUCTS ARE NOT AS IMAGED ONLINE, AND WHEN THEY GET IT WRONG GOOD LUCK TRYING TO GET A REFUND, I HAVE REPORTED THEM TO CONSUMER AFFAIRS

Avoid OzHomeHub at all costs.
Ordered item at start of Jan and delivery date was mid Feb.
It’s now 3 weeks overdue and still haven’t received item. Emails to customer service were ignored.
Their website says item was sent by courier but they refuse to provide the courier details or a tracking number.
Beware.

My wife and I think there a scam, trying to ring, and nothing, its always a text, they never pick up, you ask them to call and nothing, paid weeks ago, and all we got is order received.
we are now asking for a refund.

Very poor communication and scam your money. I have ordered dining table with set of chairs, but it’s only come with shitty quality chairs with no table. Even the chairs looks like a kids chair. Please do not buy from this company!

This company are scammers. We ordered bar stools -28th December last year and they arrived last week in damaged packing. The web site description was not accurate. We thought they were for children when they arrived. So small and flimsy. Tried to return them and get our money back as they are unsuitable for us- but this seems impossible and unlikely. Doubtful if the stools comply with Australian standards. Contacting this company is impossible - no actual person seems to be employed, no answers to emails, or texts, and they fail to return calls or make contact. We have learned a very nasty lesson through this experience.

Do not order from this company. Ridiculously long wait times for items to be delivered. Frustrating customer service portal and sub par quality items.

Ordered 2x bar shelf, emailed multiple times, rang 20 times, i have had zero contact from Oz home hub. canceled the order as they are useless to deal with.

It took 2 and half months to receive a room divider. Frustrating emails with no definite delivery date.
Eventually received it and fairly satisfied, even though overpriced for what it is. I personally think, this company takes orders, then gets goods made in China, hence the delays. There was a Chinese sticker on the box.
I usually only order items that take PayPal so at least there's some support.

My daughter purchased a bed from this company for $1,300 — money she worked incredibly hard to save. In the beginning, communication was prompt and reassuring. However, once payment was made, everything changed. Emails and follow-ups asking for an update on delivery have gone completely unanswered.

To this day, she still hasn’t received the bed she paid for. She made payment on 25th September 2025

This has been especially upsetting because this is her first time moving out of home. Instead of being an exciting milestone, it’s become stressful and disappointing. She is currently sleeping on a mattress on the floor because she simply can’t afford to replace what she has already paid for.

It’s not just about the money — it’s about the feeling of being ignored and taken advantage of. As a parent, it’s very hard to watch her go through this, feeling embarrassed and unsure of what to do next.

I truly hope the company will see this review and choose to do the right thing by refunding her money or resolving the situation properly. It would go a long way in restoring some faith and trust.

Absolutely horrible experience, took 3 months to get the item, which is a bedroom dresser, unpacked everything in our bedroom to find out there were no instructions, tried contacting them about it got told to scan a QR code which we did that need a password and user name which we did not have. Then got sent a link with a video of how to install. The video was a completely different dresser looked nothing like what we have and the whole thing was in Chinese. Again went back to them to ask what the go is and they tell us there in no instructions for the item we had bought.

Still no resolution, trying to sort it out as we speak but would never buy again from them

Disgusting service. This place is a SCAM, I ordered two vanities from them (which costed me over $1500). I waited for my package, for TWO MONTHS and heard nothing from them, so I emailed them asking for any updates. They then told me that it’s still in customs, so then I asked for a refund. And suddenly, the package was shipped the next day. When I got the package, it wasn’t even what I ordered, and I received two really low and poor quality bed side tables. I then returned it to them after multiple calls and emails. I waited TWO WEEKS for a refund, so I decided to call them and they were persistent that only the manager could process a refund. I emailed them multiple times and heard nothing back regarding a refund. So I took this matter further and contacted the bank, and will definitely be taking legal actions against this sketchy business. Absolutely disgusting. If I can rate this place 0 stars I would, one star is too much for them.

If I could give them less then 1 star I would. Everyone who has given them 1 star, is absolutely 💯% right. Very very bad service, the products are not what they say or look. Quality is very cheap, not solid wood, comes in pieces with no instructions and you dont have everything to assemble the pieces. Of the three items ordered, I only received 2 of the items, and they were damaged. Has taken nearly 6 months from the time of the order and still no resolution. DO NOT USE THEM NOT MATTER HOW GOOD THE PRODUCT LOOKS ON THE WEB, YOU DONT GET WHAT YOU ARE LOOKING AT. THE COMMUNICATION AND SYSTEM OF COMMUNICATION IS VERY POOR....IT IS LIKE PULLING TEETH. They are very dishonest with their customers and take no responsibility.

it took 3 months for delivery, the box was damaged, dining chairs nothing like in the online photo, very cheaply made and plastic. no assembly instructions. it was a total rip off do not order from this company.

I wish I had checked the reviews earlier.

I placed my order in December with an estimated delivery date of 1 February. After the delivery date passed, I contacted customer service and was asked to raise a support ticket.

About a month later, the order status was updated to “handed to courier” on 15 February. However, as of 26 February, there have been no further updates and no confirmed delivery date.

After waiting for over two months without clear communication, I have now raised a dispute with my bank.

Based on my experience, I would strongly advise others to exercise caution before purchasing.

The service was extremely poor from start to finish. It took over three months for the order to be delivered, and then another three weeks just to send someone out for assembly. Communication throughout this period was slow and unhelpful.

After all that waiting, the product quality was very poor and did not match expectations at all.

To make matters worse, they do not offer refunds on membership, and if you request a refund on the product, they deduct 20% of the original payment, regardless of the issues. This feels unfair, especially given the delays and quality concerns.

Overall, this was a stressful and frustrating experience. I would strongly recommend being very careful before purchasing from this website. Proceed only if you’re prepared for delays, poor quality, and limited refund options.