P Louise Reviews 

163
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and welcoming, making every interaction pleasant and productive. Many people enjoyed the overall user experience, describing it as amazing, well-laid out, and providing great value. Reviewers were also delighted with the products, often highlighting their quality and unique packaging. However, some customers also noted significant dissatisfaction with customer service, citing unresponsiveness and a lack of assistance when issues arose. People experienced problems with orders, including missing items, incorrect products, or damaged packaging upon arrival.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Order

Users describe ambiguous interactions with order experiences, with some expressing excitement for upcoming... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing experiences such as slow... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my p louise skincare I buy a bundle every month and it never disappoints me. The packaging is always unique and so are the flavors this month I got the blue raspberry and I'm sooooo... See more

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more



Contact info

3.8

Great

TrustScore 4 out of 5

163 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(163)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

I bought 3 sets of makeup brushes. Stones missing and brush hairs bent out. Bad quality and they refused to replace them. These were for presents which I explained but they only offered me a £3.00 credit note. I was told that because they are still useable they will not replace the two brushes that were damaged. I find this absolutely terrible and not the right way to treat your customers. Not happy and will never buy anything from P Louise again. Will be raising a charge back from my bank.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

What kind of marketing is this?

What kind of marketing is this?

Just opened my personal emails and there is an email stating

“ORDER JKS#SAL360
Thank you for your purchase!

Hi babe, we’re getting your order ready to be shipped. We will notify you when it has been sent.”

This totaled £53.00

At the very bottom of the email it states

“WAIT... YOU DIDN'T ORDER THIS?

Don’t worry babe, no order was placed (yet...)
But if you’re already dreaming of these goodies, it’s a sign!”

I genuinely felt somebody had accessed my accounts and used my banking.

How on earth do you feel this is a genius marketing strategy and that you should run with it?

This is outrageous!

This is absolutely not okay.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely MAGICAL!

Absolutely MAGICAL!!
Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the security to the bar staff, everyone delivered a WOW!
Thank you, for a truly memorable day xx

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Went for my daughter’s birthday and took my neice she had the best time . All staff so helpful will do anything to help . Girls got make-up done and Harvey and Caitlin were just the best . Had reservation at cafe for 4pm but Lauren done her best and so helpful and got us in earlier ❤️ . Would highly recommend.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience at p Louise .

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make up making the girls feel extra special

August 8, 2025
Unprompted review
Rated 2 out of 5 stars

I took my granddaughter for Bday and 3…

I took my granddaughter for Bday and 3 cousin s yesterday to the p louise warehouse had paid for the workshop and entry couldn't believe now charging £5 to park right outside the entrance of the building which never have paid before the decor is Beautiful but there is no were to sit unless you booked a table which there is nt very many its like a merry go round of small shop with products to buy so for children its a dream as long as you have plenty of money the coffee and food bar in middle was dirty all drinks spilt the staff were very miserable like couldn't be bothered serving and took 20 mins for a coffee other staff selling products were pleasant and the dance staff a bit over packed to

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

What an amazing experience me and my girls had! Absolutely magical! Thank you for a wonderful day! Worth every penny! X x

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

I ordered my items after midnight and they were ready for click and collect the same day, before 12pm. Everything was in my box, including the free lip oil holder. Great service and all packaged beautifully!
The ladies on reception; Caitlin & Georgia were so polite and friendly.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, half my order was missing, I had to email them to ask about it for them to tell me the items were out of stock and they would refund me, why didn't they tell me this at the time of the order or when they realise they were out of stock? still waiting 2 weeks later. Won't be shopping here again.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

You make an order and no updates given…

You make an order and no updates given at all. You wait weeks and weeks no updates. You receive your order not in box’s separated, not in any packaging to make sure doesn’t break it all thrown in and with over two hundred items leave you to sort it out even though order 6 items if one etc! Straws bent and it looks like a clearance table at a car boot sale all thrown in! I even received a email- last minute as no emails for month ! That a pallet was needed so the box so heavy can’t lift and it thrown in! Do that order why not separate and pack now here I’m warning others and have pictures of how Louise send large orders! Clearly items broken and cistomer services don’t give a service they are worse service ever come across . To throw over 200 items all mixed in when I ordered various amounts of each products is beyond me when you spend over £1300 and how sent items to me is not acceptable take me days to sort out now! Not the pretty pink box you receive normal with packaging so nothing breaks and can lift! I had to get 2 men to lift. Not happy and the head of Louise should see how customers are treated !

July 4, 2025
Unprompted review

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