Pabau Practice Management Reviews 305

We used to love pabau classic. We were recently forced to move over to Pabau 2 and what can I say, since being on it for only one week, we have had 2 full days of not being able to use the system due to glitches and server breakdowns. They then emailed out a price increase of 7.4% (whilst the system was still down!) But if we pay the year upfront, we get a discount? Seems to me they have run out of money and are trying to create funds to pay for all the errors the system has. When it works its good, but don't commit to pabau as it is not reliable enough for businesses. It doesn't look good to customers when you are always saying to them, sorry our system is down, AGAIN

Amazing set up process, nothing was too much trouble for anyone!

Think carefully before switching. We have been using Pabau for over 3yrs, recently had to migrate to Pabau 2.0 and there is a never ending stream of glitches and outages! It seems like the system is not fully ready to be deployed and we are paying for the privilege for them to fix things as they go along. Pabau 2.0 is quite frustrating to use. This is not due to “optimisation” as suggested but rather system flaws. The good things: the team are nice people, and they respond promptly, even if it’s just an apology. Nonetheless, this only goes so far.

Bryan B is the Revenue Growth Consultant at Pabau that I had the pleasure of working with, he equipped me with everything I needed to start booking! I am new to this side of things and he throughly explained everything. Would give 10 stars if I could.

Customer service was ok, however, the software itself wasn't great. It is an overcomplicated platform. If you have loads of time to invest on making it work and deal with issues that come up, then go for it. They make an effort to correct things, however, it takes too much of your time dealing them.

I have had a few sessions with Emily to make the most of my pabau account. Emily is patient and takes the time to really understand what you would like from your 1-1. She's very knowledgable with the system.

Eddie is an absolute star, very responsive and always ready to help and solve problems especially during our transition to Pabau 2. Thank you Eddie :)

Pabau customer service has been exceptional. The support staff and sales have been immediately responsive, professional, and flexible working with our clinic’s busy schedule. The software is comprehensive and the tutorial videos are beyond helpful. If one takes the time to learn the system, your clinic will save time, increase customer service and retention, and increase revenue.

The support from Pabau has been so great to help me set this system up. Technology is not my area of expertise, so I have appreciated the help they have given me to do this. So far I am enjoying the system and I look forward to discovering more of it!

Pabau stands out as one of the best customer relationship management platforms available today. Its intuitive interface makes it easy for teams to track leads, manage customer interactions, and automate sales processes without a steep learning curve. The version offers impressive features, including contact management, email tracking, and reporting dashboards — perfect for small, medium-sized and large businesses.

For organisations, the plans unlock advanced marketing tools, seamless integrations, and AI-powered insights that help personalise customer outreach. Pabau scalability ensures businesses can grow without outgrowing the software. Plus, the detailed analytics and pipeline management features provide valuable visibility into every stage of the customer journey.

Overall, Pabau is a powerful, flexible, and cost-effective choice for businesses looking to strengthen customer relationships and boost sales productivity.

Pabau is a great company! Really useful tools and organisation of the system which makes starting up a business so much easier! The team are also incredibly friendly and helpful and willing to answer questions!

I'm the owner of VIP MEDSPA, has been using Pabau since last year, support is great, I love the platform because they keep improving every month. The entire CRM is very useful for the clinic.

I have had a great experience overall with pabau, having previously used Pabau 1, I am now using Pabau 2 which is great now I have worked my way around the changes. I find the software is right for me as it has everything I need in one place, from access to reports to patients forms.
All my allocated support team members have been so helpful in getting me set up extremely quickly.
Special thanks to Alan and Emily.

Really helpful and approachable
Great clinic management system

The whole team have been exceptionally helpful, knowledgable and patient. Th process was well organised and executed. It has been a seamless process thank you

Created me a personalised system for use in my clinic and since have received nothing but support. There are lots of helpful videos and the pabau team are always reaching out to see if they can help and ensure full usage. Just had a success meeting with Nella- she was great and very helpful! Thank you Pabau

Very impressive support. Pabau has assigned to me a team to support me with every step of the setting up their platform, which has countless integrations and customisation, making it almost effortless for me to go through all the little details.

That includes everything from princing and advice about it to making vouchers and automating consenting forms and sending out campaigns, giving me discounts on their services based on my specific situation as a company, and all this with active and kind support from multiple people on multiple online video meetings. I would definitely recommend.

Excellent service and demeanor from Erdin.

After what seemed felt a daunting changeover from Pabau1 to Pabau2, the support we have received during and after has been brilliant. Eddie explains everything in full and answers all of my questions or goes away with those that are more complex and keeps me regularly updated and gives me timelines for resolution. It is so reassuring to have that support at such a crucial time. We are excited to utilise all the new features.