Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... See more
Company replied
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... See more
Company replied
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... See more
Company details
Written by the company
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contact info
Unit G21, The Avenues, NE11 0NJ, Gateshead, United Kingdom
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4.3
Excellent
219 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Package Pets
Hi Simpson,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived in good time and condition.
Enjoy the rest of your week!
Advertisement
Excellent Service
October 30, 2023
Reply from Package Pets
Hi David,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Enjoy the rest of your week!
Great quality …
Well packed as described good quality litter tray my cats took straight to it and absolutely love the scratch board and cat nip !!!
October 27, 2023
Reply from Package Pets
Hi Gabrielle,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your cats are enjoying their new scratchboard and catnip :)
Enjoy the rest of your week!
Reply from Package Pets
Hi Barbara,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Enjoy the rest of your week!
Would recommend,very satisfied.
October 2, 2023
Reply from Package Pets
Hi Norman,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
Advertisement
Good customer service.
Good customer service.
After ordering - something wasn’t quite right and getting in touch with customer services everything was put right within a matter of a few days.
Thank you to you all.
September 26, 2023
Reply from Package Pets
Hi Sylvia,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
First time I’ve used this site
First time I’ve used this site, great prices, plenty of options to choose would recommend
September 25, 2023
Reply from Package Pets
Hi Miss Dunbar,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
Service at usual high standard
As usual, the order arrived safely. early and well packed.
September 28, 2023
Reply from Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived early and well packed.
Have a great weekend!
Reply from Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived quickly.
Have a great weekend!
Advertisement
Reply from Package Pets
Hi Amb,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived quickly.
Have a great weekend!
No customer focus here
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to my concern about extra wide gaps near feeders, just dismissed me. There's other sellers, these are not focused on noting customer comments and care not much. I think they drop ship from other people ? ALSO i had to chase them for refund, they made me pay for the return delivery despite cage being damaged in transit. Just avoid them I think.
August 28, 2023
Reply from Package Pets
Hi Anthony,
Sorry to hear you had this expereince with us. The cage arrived as pictured and describe. We addressed the issues with the bars by stating that they are made with a maluable wire so that they can be moulded into shape when using a small amount of force. It is our policy that if the item arrives damaged or defective then we cover return postage costs however this was not the case with your order. You expressed that you were not happ with the bars along with other things but these were shown in the images and mentioned in the product description which is why were unable to cover return postage costs. A refund for the item was issued a few days after it arrived back with us.
Best regards,
Package Pets
customer service good
Unfortunately, the order that normally arrives on time has never arrived. maybe the post? But I will say the replacement arrived within 4 days so happy about that,
August 31, 2023
Reply from Package Pets
Hi Marie,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Sorry that your first order did not arrive but glad to hear the replacement arrives in good time.
Thanks
Reply from Package Pets
Hi Tony,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you and your order arrived quickly.
Have a great day!
Advertisement
Item was good quality
Item was good quality, just as I expected. It was difficult to unwrap as very tightly bound but I appreciate this was to minimise damage in transit.
August 28, 2023
Reply from Package Pets
Hi Annette,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. We do wrap things as best as we can to avoid damage in transit.
Have a great day!
Hamster cage parts missing . Not fit for purpose
Hamster cage - not fit for use.
We started to put the cage together ,
there are no clips on the frame
The tubes don’t fit together properly
The door pops open so easy so it is not fit for use .
I’m extremely disappointed with the item . I had purchased it for my grandson , who is also disappointed
August 27, 2023
Unprompted review
Reply from Package Pets
Hi Debbie,
So sorry to hear you feel this way about the item you ordered. We do not receive many problems for this item but we will review whether we stock it going forward if it is giving customers a negative expereince.
Thanks
Reply from Package Pets
Hi GW,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with pricing and speed of delivery.
Have a great day!
Wrong items delivered but corrected
Wrong items delivered. I ordered valerian drops and received treats instead. One if my cats is sick and stressed and valerian drops work really well. She cannot eat biscuit treats as she has a mouth problem. We ran out of drops today and can't get any locally. I phoned Phillips Pet Supplies, who packaged the items, and left a message last Friday and today, but no response as yet. I was contacted by Package Pets and they had the correct order sent to me within 48 hours. This was very helpful. Too late for my sick cat but very useful for our other cat, who is nervous since he lost his companion. Very good and effective treatment for anxious cats.
July 23, 2023
Reply from Package Pets
Hi Grace,
Thank you so much for taking time out of your day to update your review after initially leaving a 1 star review. Again, we apologize for sending out the incorrect item due to an oversight by our warehouse partner but we did our best to quickly rectify the issue.
Best regards,
David
Advertisement
Reply from Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our customer service!
Have a great week!
Excellent service
Excellent service ,
Ordered a few times , for the orka ball , my little cross westie / patterdale loves his ball , I always carry a spare
July 2, 2023
Reply from Package Pets
Hi Hart,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with the orka ball!
Have a great week!
Reply from Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with delivery and ease of placing orders.
Have a great week!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.