would give a 5* review, but there is something shady about packdraw, they do not have an exact formula to calculate level progress (they do but dont share probably cuz its dynamic to keep player de... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experiance with the customer service agent was amazing! My choice of affiliate code I used to support however was not.. After waiting 5-6 days for lb payout i asked on stream when it was being p... See more
A great site overall I've been playing packdraw from a long time its really entertaining and also compared to any other sites i feel this site's win chances and wins are better. There are numer... See more
Company details
Written by the company
PackDraw is a leading US-based platform redefining the world of Gamified Shopping. We offer an exciting way to win real-world items—ranging from designer sneakers and luxury watches to high-end apparel, tech, and even cars—through our digital pack experience. Every item can be shipped directly to your door or instantly withdrawn in your favorite cryptocurrency. Backed by a trusted and growing community of over 300,000 users, we’ve facilitated more than $220 million in crypto withdrawals and $2.8 million in physical products. With a strong reputation and an engaged community behind us, the only question is: What will you unpack today?
Contact info
United States
- Support@PackDraw.com
- packdraw.com
3.7
Average
393 reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Packdraw is a great website to use and…
Packdraw is a great website to use and would 100% recommend
April 3, 2026
Unprompted review
Stark was very quick and helpful
Stark was very quick and helpful, i definitely recommend to reach out if you have any questions. -expert_gerbil490
April 1, 2026
Unprompted review
Stark was very helpful
Stark was very helpful
He knew what I needed and helped me out by solving my problem very fast
I VOUCH for him
March 30, 2026
Unprompted review
No compensations offered from Packdraw…
No compensations offered from Packdraw when my children lost 2k in packdraw .
They dont have kyc verification and my children deposited 10k in packdraw .
I request packdraw to help me with this matter Asap.
This needs to be fixed soon as its not a good site where children's can open it easily :(....
March 25, 2026
Unprompted review
The 'Packdraw' scam.
Genuinely one of the worst sites I've ever used before anyone comes at me and tells me about 'gambling is lucked base' I completely agree but it also comes down to the house edge, with pack draw 99% of the time. It's not even a joke, what maybe 1-5% of the time u make profit and then 99% of the time it will all go back down to 0. This site is genuinely not worth it. The support team are also very terrible, a member called 'Obi' would NOT send me anywhere I can write this review because he wants to keep on making money working for this rigged scammy website. It took me 30 minutes of persuading to still get turned down. I finally found this site and hope its enough to warn people not to use this site. Please save your money, as I wish I did. Trust me If I had the chance to never touch this site in my life and even get 20% of the money I've lost back... Trust me I'd take that offer instantly. Gambling is one of the worst thing's I've gotten addicted to in my life, It used to be 'please just some profit and I am chilling to 'Please just let me get atleast 10% of the money I lost back. I wish I could tell present me to not touch gambling. It ruins lifes 99% of the time. Please save your money and use this message as a sign to quit.
March 23, 2026
Unprompted review
Was having issues regarding my…
Was having issues regarding my authentication app and ash quickly handled it all within minutes. I much appreciate all of her help. Thanks username Trumpzillatoken
March 21, 2026
Unprompted review
The king's of the gambling support chats
Spoken to Florence absolutely love the support chat on packdraw by far the most helpful and team friendly chat Ive ever used couldn't be any happier
March 21, 2026
Unprompted review
Account terminated for review against streamer and for loss back Permanently
Hey Packdraw team ,
Its a worst experience as a player to find that the account i used is terminated where i played continously for months .
Opened my account and found that its terminated for posting a review against packdraw sponsoring streamer who didn't paid the leaderboard prize and for no bonus after depositing more then 4 grand and losing money .
Any site would have find a better way to fix this not just banning account . Got warned for the review and then they banned you for lifetime not some months.
if anyone sees this from Packdraw please the account meant so much to me because of wins and some hunt for packs .
Thanks waiting for the better results on this one because playing for months and getting banned for lifetime is worst form of solving a issue.
March 20, 2026
Unprompted review
Reply from PackDraw
Hi Arsalan, thanks for leaving your review!
We understand why this would be upsetting, especially after the time you spent on PackDraw. Accounts are not permanently restricted simply because a user leaves a Trustpilot review or shares a complaint. Those decisions are based on account specific conduct and our internal policies, and we cannot go into those details publicly here.
On the streamer side, PackDraw also cannot honor leaderboard prizes, bonuses, or other promises that were not officially authorized through us. If a partner made claims outside of what was approved, that would not be considered an official PackDraw offer.
Please contact our support team and refer to this review, or share your PackDraw username here, and we can take another look at the situation with you directly and see what can be done.
Thanks, Team PackDraw
Post just how bad this site is on…
Post just how bad this site is on YOUTUBE! I'm sick to my stomach with Packdraw and their blatant rigging after you win a little, I will be posting all terrible losing streaks videos on YouTube to show people just how bad this site is because they pay people to post fake wins and that is not the case here, I tried to love the site but after a small win, they rigged the site to where I can't win anymore,Thousands of dollars wasted on a scam site.. it's so obvious, so I would recommend everybody post videos of your gameplay and share it on YOUTUBE so people really know what's going on here.
March 17, 2026
Unprompted review
Reply from PackDraw
Hi I pecock, thanks for leaving your review.
We strongly disagree with that. PackDraw does not change outcomes after a user wins, and losing streaks are not proof of manipulation. In a truly random system, cold streaks and hot streaks both happen. One result does not influence the next one. Outcomes are generated using EOS blockchain based randomness, where the final value used to calculate the outcome is not known by anyone, including us, until the future block is mined. You can learn more and verify your own outcomes anytime at https://packdraw.com/en/fairness.
We also do not pay people to post fake wins. We have over 350 partners from around the world, and many of them regularly show real sessions, including natural losses, because authentic outcomes matter. That is a big part of what makes PackDraw credible in a space where users care about transparency.
If you share your PackDraw username, our team can assist you directly, review the activity you are referring to, and answer any questions you may have.
Thanks, Team PackDraw
They’ll tell you it’s fair but it is not
They’ll tell you it’s fair. Packdraw is whatsover not fairl at all. Completely and utterly rigged. Especially the deals game, they’ll try and tell you the fairness is random but it is very rigged. Would never recommend this site as upgrader is much more fair and proven not just taking a word for it like packdraw.
March 16, 2026
Unprompted review
Reply from PackDraw
Hi Abram, thanks for leaving your review.
PackDraw is not rigged, and fairness is not based on simply taking our word for it. Deals uses the same EOS blockchain based randomness as battles, where the final value used to calculate the outcome is not known by anyone, including us, until the future block is mined. That is what prevents anyone from predicting or steering the result, and it is exactly why outcomes can be independently verified. You can learn more and verify your own results anytime at https://packdraw.com/en/fairness.
We also clearly show pack and product details up front, including the item pool and Ticket Numbers for each outcome. If something specific in Deals led you to this view, share your PackDraw username and our team can assist you directly and answer any questions you may have.
Thanks, Team PackDraw
Always had fun using packdraw
Always had fun using packdraw. I find my success is always a lot more consistent here than playing slots as casinos. It's obviously "not gambling" it's glorified shopping but a much more fun experience than a casino either way. Always fair. Pulled items in cases that have a 1 in like 10000 chance and the satisfaction when it happens is super cool as well. And last words. Big up my man Diego on support chat who is always there if there are any issues and a super genuine nice guy.
March 13, 2026
Unprompted review
There greed will bring them down
There greed will bring them down, I'm someone who played allot here and the bold losing streaks I have (99.99% of time) and such rigging of the system that you can actually see.. It speeds past gold symbols so fast but stop precisely on non gold symbols all the time it is very obvious. This will be banned in the USA it's only a matter of time, because you lose big and fast, no regulations for minors and they are not regulated by any gaming committee. Because of this I will not be back playing on this site.
March 12, 2026
Unprompted review
Reply from PackDraw
Hi ezzail williams, thanks for leaving your review!
What you are describing with the gold symbols is not how PackDraw works. The animation does not decide the outcome. The result is determined first using EOS blockchain based randomness, where the final value used to calculate the outcome is not known by anyone, including us, until the future block is mined. The on screen animation only reveals that already determined result. Gold spins are tied to higher multiplier outcomes, so they are naturally less frequent. You can learn more and verify outcomes anytime at https://packdraw.com/en/fairness.
Long losing streaks can happen on higher volatility experiences, but that is not the same as manipulation. Every pack shows its cost, item pool, volatility, and ticket ranges up front so users can choose the type of experience they want. If you want something less swingy, lower volatility packs or a community pack built to your preferred style are usually the better fit.
On your other point, minors are not permitted on PackDraw, and any account reported or identified as underage is reviewed through our standard process. If you want us to look at the specific activity you are referring to, share your PackDraw username here or reach out to our 24/7 live support team and refer to this review.
Thanks, Team PackDraw
Won't honor wins
Deposited and kept getting sent to 0 once i finally hit and try claim they wont honor it.
March 10, 2026
Unprompted review
Reply from PackDraw
Hi Max, thanks for leaving your review!
That is not how PackDraw operates. We would not be trusted by thousands of users if claims were not being honored. We have fulfilled tens of thousands of claims totaling over $6,000,000 in value, and one of the things we take pride in most is getting products out as quickly as possible for our users.
If there is an issue with a specific claim, we want the chance to get it looked at properly. Please reach out to support and refer to this review, or leave your PackDraw username here, and our team can assist you directly and help get this sorted out.
Thanks, Team PackDraw
Site is a scam with fake odds
Site is a scam with fake odds, it's very obvious and i hope no one plays on it.
March 8, 2026
Unprompted review
Reply from PackDraw
Hi typicaltm, thanks for leaving your review!
PackDraw is not a scam, and the odds are not fake. Inside every pack, the item pool and Ticket Numbers for each product are shown clearly, and the outcome is generated using EOS blockchain based randomness, where the final value used to calculate the result is not known by anyone, including us, until the future block is mined. That is what makes the result unpredictable and verifiable. You can learn more and check your own outcomes anytime at https://packdraw.com/en/fairness.
If something specific on your account led you to this view, share your PackDraw username here or reach out to our 24/7 live support team so we can assist you directly.
Thanks, Team PackDraw
Rubbish site
Rubbish site - £200 gone in the space of 15 minutes and can't withdraw after you sell things you've unlocked. Super misleading
March 7, 2026
Unprompted review
Reply from PackDraw
Hi Jonathan, thanks for leaving your review!
We’re sorry to hear you left with that impression, but it is not misleading. Each time a user chooses to sell an item, a warning message is shown clearly explaining that the item is being sold back to balance and not withdrawn externally. The process is stated on screen before it is confirmed, so users can see exactly what action they are taking.
Selling items back to balance is separate from using the Withdraw option. If your goal is to cash out, there is a dedicated Withdraw button in the cart that walks you through sending funds to your wallet in the crypto of your choice.
If you share your PackDraw username, our team can assist you directly and help make sure everything is clear moving forward.
Thanks, Team PackDraw
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