Packhelp has quality boxes we use for our products which are delivered fast and are always consistent and cleanly cut. If you need a good product box or custom job, they are an excellent choice.
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Review summary
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I've rarely received customer support as fast and reliable as this. I had already entered the wrong shipping address, and Packhelp had already generated the shipping label. However, within a few hours... See more
Company replied
I've been using Packhelp to supply my subscription boxes since 2019. Always been very happy with the service, communication and quality of the product - which is why I haven't ever considered switchin... See more
Company replied
I am very happy with my experience with Packhelp. The packaging is beautiful, feels very high quality, and exceeded my expectations. The customer service is outstanding. Wanessa always replies ve... See more
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Company details
Written by the company
At Packhelp we make it super easy for anyone to order fully custom-branded packaging for e-commerce, retail and agencies. It takes less than 5 minutes to design your own packaging in our online web-app. The minimum order we serve is just 30 pieces and we deliver them within 14 days. Thanks to our app & process automation you don’t need to be a designer or print specialist, we make the whole process easy and seamless.
Contact info
90 York Way, N1 9AG, London, United Kingdom
- hello@packhelp.com
- www.packhelp.co.uk
4.6
Excellent
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very good product
Very good product, not very professional service
We had requested packaging for our start up product.
On their website the delivery time was 3 weeks. We confirmed with the customer service people.
After ordering and paying it changed to 4 weeks. After confirming the design they changed the delivery time to 5 weeks. And after the production started they changed to delivery time to 6 weeks!
it seemed very unprofessional but overall quality is very good, sturdy and worth the money.
August 1, 2026
Unprompted review
Reply from Packhelp
Thank you for sharing your feedback! We’re glad to hear that you’re happy with the quality of your packaging and that you find it sturdy and worth the investment for your start-up.
At the same time, we sincerely apologise for the repeated changes to the delivery timeline. We understand how frustrating and unprofessional this must have felt, especially when planning the launch of a new product. Clear and reliable delivery estimates are important, and we’re sorry we didn’t meet your expectations in this regard.
Thank you for your trust and for giving us the opportunity to be part of your journey. We wish you and your start-up every success!
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Great quality boxes and fast delivery
September 1, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your great review! We’re delighted to hear that you’re happy with the quality of the boxes and our fast delivery. We really appreciate your feedback and look forward to working with you again! 😊
Very happy with the packaging
Very happy with the packaging, came in good time, print quality was good
August 29, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you’re happy with the packaging, print quality, and delivery time. We really appreciate your trust and hope to work with you again soon! 📦✨
Designing my packaging was so easy
Designing my packaging was so easy! I can't wait to see it in person, the range of items for my packaging was great. I am a new business starting out and they made the process very easy. I look forward to continuing to order from packhelp
August 24, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that designing your packaging was so easy and that you found a great range of options for your new business. We’re excited for you to see your packaging in person and wish you lots of success with your launch! 📦✨ We’ll be happy to support you with all your future packaging needs.
Consistent Quality & Great Service
Packhelp has quality boxes we use for our products which are delivered fast and are always consistent and cleanly cut. If you need a good product box or custom job, they are an excellent choice.
August 21, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your fantastic feedback! 😊 We’re delighted to hear that you’re happy with the quality, consistency, and fast delivery of our boxes. It’s great to know that Packhelp has become a reliable choice for both your regular product boxes and custom projects. We truly appreciate your trust and look forward to working with you again! 📦✨
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Reply from Packhelp
Thank you so much for your kind review! 😊 We’re delighted to hear that you’re happy with the quality of our boxes and that everything arrived safely. We put a lot of care into every order, so it’s wonderful to know it made a great impression. We look forward to working with you again! 📦✨
Packhelp’s Website Error Cost Me €720 — Yet They Refuse to Take Responsibility
After ordering from Packhelp for years, I have just had my worst experience with the company—one marked by bad faith and what I consider to be highly misleading treatment of customers.
I normally reorder my customised white mailing bags through my previous orders. This time, however, I was unable to access my order history. I therefore followed the standard ordering process and selected the product I wanted: customised white mailing bags measuring 35 × 45 cm.
Imagine my surprise when I received transparent bags instead of white ones.
I contacted Packhelp, and they told me that I had made a mistake when placing my order. I explained that I was extremely surprised, particularly because I had been unable to reorder through my previous orders as usual, since that feature was not working.
I was then informed that the white plastic bags were no longer available. I went through the ordering process again because I had not seen this mentioned anywhere on the website.
To my astonishment, after selecting the required bag size and then the white colour, Packhelp’s website automatically changed the colour to transparent without displaying any warning or notification. This was therefore not an error on my part, but a problem with their website.
I recorded a video clearly showing that the colour changed automatically, that no warning was displayed and that the unavailability of the white bags was not mentioned anywhere.
Packhelp told me that its technical department would investigate the matter. The issue on the website was then quickly corrected, after which Packhelp claimed that there had never been any error on its side.
I sent them the video again, although the evidence could not have been clearer. Their response remained the same: according to them, there had been no error on their side.
I therefore intend to file a formal consumer complaint regarding what I consider to be misleading commercial practices.
Please be extremely careful when ordering from this website. In my experience, Packhelp has gone to extraordinary lengths to deny and cover up its own mistake.
Several weeks passed between the date of my order, the delivery of the bags and the date on which I recorded the video. I therefore doubt that I am the only customer affected by this problem. I believe Packhelp was fully aware of the issue but failed to correct it promptly.
Their strategy for avoiding reimbursing a customer appears calculated and demonstrates an extraordinary level of bad faith.
Be very careful when placing an order on this website. If an error occurs on Packhelp’s side, do not expect the company to acknowledge it or reimburse you.
I am now left with 1,000 transparent mailing bags that are completely useless to me, representing a loss of €720.
August 11, 2026
Unprompted review
Reply from Packhelp
We’re very sorry to hear about the situation you described, and we completely understand how frustrating this experience must have been, especially after many years of working with Packhelp. We would like to take a closer look into this case and find a satisfactory solution together.
Please contact our team at hello@packhelp.com, providing your order number. We really want to clarify what happened and are confident that we can find a suitable solution together.
Staff - Good, Quality - Fair
I have to say the staff were very helpful but i believe the quality of the products received is not as good as the last order. The box was not pure white and did not seem as stable as the last batch and the quality of the recycled mailing bag was not as higher quality as before and was more flimsy. As a premium website i cannot afford for the quality of packaging to not match the website.
July 16, 2026
Unprompted review
Reply from Packhelp
Thank you for sharing your honest feedback. We’re glad to hear that our team was able to support you, but we’re truly sorry to learn that the quality of your latest order did not meet the standard you expected.
We understand how important packaging quality is for your brand, especially when it is part of your customers’ experience. We appreciate you highlighting the differences you noticed compared to your previous order, and we will make sure this feedback is shared with our production team for further review.
We would be happy to look into this further and find the best possible solution for you. Please feel free to reach out to our support team with details about the order, and we’ll be happy to assist.
Thank you again for your trust and for giving us the opportunity to improve.
Really easy-to-use system
Really easy-to-use system. The product came when I expected it, and the quality of the product was really good.
July 21, 2026
Unprompted review
Reply from Packhelp
Thank you for your great review! 😊 We’re delighted to hear that you found our system easy to use and that your order arrived as expected. It’s wonderful to know that you’re happy with the quality of the product. Thank you for your trust, and we look forward to supporting you with your future packaging projects!
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Anna was super helpful when completing…
Anna was super helpful when completing compliance details for PPWR. She was prompt with her replies and covered everything we needed in a timely manner!
July 28, 2026
Unprompted review
Reply from Packhelp
Thank you for your kind words! 😊 We’re delighted to hear that Anna was able to support you with the PPWR compliance details and provide the assistance you needed. We’ll be sure to share your feedback with her – it’s great to know that her prompt and helpful approach made the process easier for you. Thank you for your trust, and we look forward to supporting you again in the future!
boxes were fantastic
boxes were fantastic, loved being able to design online and the finished product was incredable. highly recommended
July 27, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your fantastic review! 😊 We’re thrilled to hear that you loved the online design experience and that the finished boxes exceeded your expectations. It’s great to know that you’re happy with the result. Thank you for your recommendation and for choosing Packhelp – we look forward to helping you create more amazing packaging in the future!
Great support team
Great support team and helped me out, within the hour.
Love to work with Packhelp!
July 27, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your kind words! 😊 We’re delighted to hear that our support team was able to assist you quickly and effectively. Providing helpful and responsive service is very important to us, and we’re happy to know you enjoy working with Packhelp. Thank you for your trust – we look forward to supporting you with your future packaging projects!
Great product
Great product, shipped quicker than we expected. Thanks so much!
June 18, 2026
Unprompted review
Reply from Packhelp
Thank you for your great review! 😊 We’re delighted to hear that you’re happy with the product and that your order arrived even sooner than expected. We truly appreciate your trust and are glad we could meet your expectations. Thank you for choosing Packhelp, and we look forward to helping you again in the future!
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I've been using Packhelp to supply my…
I've been using Packhelp to supply my subscription boxes since 2019. Always been very happy with the service, communication and quality of the product - which is why I haven't ever considered switching suppliers. The price is also fair too.
July 27, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review and for your continued trust since 2019! 😊 We’re truly grateful to have been part of your subscription box journey for so many years.
It means a lot to hear that you’re happy with our service, communication, product quality, and pricing. Building long-term relationships with our customers is extremely important to us, and we’re delighted to continue supporting your business. Thank you for choosing Packhelp – we look forward to working with you for many more years to come!
Customer service are so helpful
Customer service are so helpful, and we are really happy with the quality of the product - it has really elevated our orders. Thank you
June 10, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your kind review! 😊 We’re delighted to hear that our customer service team was able to support you and that you’re happy with the quality of your packaging. It’s wonderful to know that our products help elevate your orders and enhance your customers’ experience.
Thank you for choosing Packhelp and for your trust – we look forward to supporting you with your future packaging projects!
Great team and service!
The Packhelp team are helpful and professional. Printing and delivery is quick. They were also flexible in supporting with a request to update delivery address.
June 1, 2026
Unprompted review
Reply from Packhelp
Thank you for your great review! 😊 We’re happy to hear that you had a positive experience with our team and that you found our support helpful and professional. We’re also glad we could assist with updating your delivery address and make the process as smooth as possible.
Thank you for choosing Packhelp – we truly appreciate your trust and look forward to supporting you with your future packaging projects!
Website easy to navigate and samples…
Website easy to navigate and samples arrived quickly.
May 26, 2026
Unprompted review
Reply from Packhelp
Thank you for your feedback! 😊 We’re glad to hear that you found our website easy to navigate and that your samples arrived quickly. We hope they help you find the perfect packaging solution for your project. Thank you for choosing Packhelp, and we look forward to supporting you with your future orders!
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We've been using Packhelp for our…
We've been using Packhelp for our shipping bags, and we've been really impressed with both the quality of the products and the service. The bags are durable, well made, and have a professional finish that reflects our brand perfectly.
The ordering process is straightforward, delivery has always been prompt, and the customer support team has been helpful whenever we've had any questions. Overall, it's been a great experience, and we wouldn't hesitate to recommend Packhelp to anyone looking for high-quality custom packaging.
May 15, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your detailed and wonderful review! 😊 We’re delighted to hear that you’re happy with the quality of your shipping bags and that they help represent your brand in the way you envisioned.
It’s great to know that you’ve had a smooth experience with our ordering process, deliveries, and customer support team. We truly appreciate your trust and recommendation, and we’re proud to be part of your packaging journey. We look forward to supporting you with your future projects!
I had help from staff with designing…
I had help from staff with designing packaging for my business which helped and saved me time !
Shipping was quick and products are great!
April 30, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review! 😊 We’re delighted to hear that our team was able to support you with designing your packaging and help save you time. It’s great to know that you’re happy with the quality of the products and that your order arrived quickly.
We truly appreciate your trust in Packhelp and are happy to be part of your business journey. Thank you for choosing us, and we look forward to supporting you with your future packaging projects!
The boxes I ordered were very accurate…
The boxes I ordered were very accurate to the design and good quality!
June 22, 2026
Unprompted review
Reply from Packhelp
Thank you for your great review! 😊 We’re delighted to hear that your boxes matched your design and that you’re happy with the quality. Bringing our customers’ ideas to life is what we strive for, so it’s wonderful to know that you’re pleased with the final result.
Thank you for choosing Packhelp – we truly appreciate your trust and look forward to supporting you with your future packaging projects!
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