Packhelp has quality boxes we use for our products which are delivered fast and are always consistent and cleanly cut. If you need a good product box or custom job, they are an excellent choice.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've rarely received customer support as fast and reliable as this. I had already entered the wrong shipping address, and Packhelp had already generated the shipping label. However, within a few hours... See more
Company replied
I've been using Packhelp to supply my subscription boxes since 2019. Always been very happy with the service, communication and quality of the product - which is why I haven't ever considered switchin... See more
Company replied
I am very happy with my experience with Packhelp. The packaging is beautiful, feels very high quality, and exceeded my expectations. The customer service is outstanding. Wanessa always replies ve... See more
Company replied
Company details
Written by the company
At Packhelp we make it super easy for anyone to order fully custom-branded packaging for e-commerce, retail and agencies. It takes less than 5 minutes to design your own packaging in our online web-app. The minimum order we serve is just 30 pieces and we deliver them within 14 days. Thanks to our app & process automation you don’t need to be a designer or print specialist, we make the whole process easy and seamless.
Contact info
90 York Way, N1 9AG, London, United Kingdom
- hello@packhelp.com
- www.packhelp.co.uk
4.6
Excellent
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy to design and great quality
Designing the box I wanted was easy, and when I did have a question, I got help from the team. The boxes arrived in good time and are great quality. I'll be using again.
June 19, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that designing your box was a smooth experience and that our team was able to support you whenever you had questions. It’s great to know that you’re happy with the quality and delivery of your order. Thank you for choosing Packhelp – we can’t wait to help you with your next packaging project!
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Premium packaging best friend
My 3rd order already submit, I was nervous for my first bulk orders but Packhelp have been great and competitive when their offers.
Really been great to put my packaging vision together (A+ web tool to design) and see it come through the door. Would recommend!
July 6, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your fantastic review and for choosing Packhelp for your third order! 😊 We’re delighted to hear that we’ve been able to support you through your packaging journey and that your first bulk orders turned out to be a positive experience.
It’s wonderful to know that you enjoyed using our design tool and bringing your packaging vision to life. Thank you for your trust, recommendation, and continued support – we look forward to helping you create even more great packaging in the future!
As described
As described, the boxes were sturdy and the printing quality on the faded side for dark colors but I picked the eco version so exactly what I paid for!
June 29, 2026
Unprompted review
Reply from Packhelp
Thank you for your honest and thoughtful review! 😊 We’re happy to hear that the boxes met your expectations and that you found them sturdy and true to the product description. We also appreciate you choosing our eco version and understanding the unique characteristics of this type of packaging.
Thank you for your trust and for choosing Packhelp – we’re glad to be part of your packaging journey and hope to support you again in the future!
I’m very happy with my custom boxes
I’m very happy with my custom boxes. As a small business I am happy with low MOQ’s and the quality is great. I chose the recycled cardboard option which is important to me and I was glad to see that option. I have since placed another order and will be ordering again soon!
May 21, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re happy with your custom boxes and that our low MOQs, quality, and recycled cardboard options have helped support your small business.
It’s fantastic to know that you’ve already placed another order and are planning to return again soon. We truly appreciate your trust and support, and we look forward to helping you bring more of your packaging ideas to life!
Brilliant service
Brilliant service, very helpful and great quality products
July 22, 2026
Unprompted review
Reply from Packhelp
Thank you for your fantastic review! 😊 We’re delighted to hear that you had a great experience with our service and that you found our team helpful. It’s wonderful to know you’re happy with the quality of our products. Thank you for choosing Packhelp – we truly appreciate your trust and look forward to supporting you again in the future!
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Their boxes have made packing products for my customers easier
Their packaging products came on time, well packed, the products themselves are very good and it has made packing products for my customers easy. It's been a smooth process ordering from them.
June 3, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your lovely review! 😊 We’re delighted to hear that your order arrived on time, safely packed, and that our packaging products make preparing orders for your customers easier. We’re also happy to know that the ordering process has been smooth and convenient for you.
Thank you for choosing Packhelp and for your trust – we look forward to supporting your business with your future packaging needs!
Reply from Packhelp
Thank you for your feedback! 😊 We’re glad to hear that you find Packhelp convenient and that our services make your packaging experience easier. We appreciate your trust and look forward to supporting you with your future orders!
Fast turnaround
Fast turnaround - great quality and good customer service. Very happy.
June 11, 2026
Unprompted review
Reply from Packhelp
Thank you for your wonderful review! 😊 We’re delighted to hear that you’re happy with the fast turnaround, product quality, and support from our team. Providing a smooth experience from order to delivery is very important to us.
Thank you for choosing Packhelp and for your trust – we look forward to supporting you with your future packaging projects!
Reply from Packhelp
Thank you for your feedback! 😊 We’re happy to hear that you were pleased with the quick delivery and the quality of our products. We appreciate your trust in Packhelp and look forward to supporting you with your future packaging needs!
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Awesome supoport service
I had a minor issue with my box sizes and needed to switch to smaller ones, which resulted in an overpayment. Even though I first opted for store credit, I later changed my mind and wanted a direct refund to my bank account because I'm starting out with just 30 boxes.
Anna from the support team helped me incredibly well throughout the entire process. She made the box change super easy and smoothly arranged the refund for my overpayment. Exceptional service, very friendly, and professional – I will definitely order here again! Thank you, Anna! ⭐️⭐️⭐️⭐️⭐️
July 21, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful and detailed review! 😊 We’re delighted to hear that Anna was able to support you throughout the process and make the box change and refund arrangements as smooth and easy as possible.
We truly appreciate your kind words about her friendly and professional approach – we’ll make sure to share your feedback with Anna. We understand how important flexibility and support are, especially when starting a new business, and we’re happy we could help find the right solution for you.
Thank you for choosing Packhelp, and we look forward to supporting you with your future packaging projects! ⭐
Excellent support and very helpful…
Excellent support and very helpful service. The team was extremely flexible, and the transport bags are fantastic. Highly recommended!
July 14, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your kind words and recommendation! 💙
We're thrilled to hear that you had a great experience with our support team and that you appreciated their flexibility. It's also fantastic to know you're happy with our transport bags—they're one of our favorite products too!
Thank you for choosing Packhelp. We look forward to supporting you again in the future!
Super support and products
I've rarely received customer support as fast and reliable as this. I had already entered the wrong shipping address, and Packhelp had already generated the shipping label. However, within a few hours, the address was corrected and the package was shipped to the right destination. On top of that, the quality of the products is great. If I could, I'd give more stars :)
July 6, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review! ⭐
We're delighted to hear that we were able to resolve the shipping address issue quickly and get your order on its way to the correct destination. Providing fast, reliable support is something we truly strive for, so your kind words mean a lot to our team.
We're also thrilled that you're happy with the quality of your products. Thank you for your trust and for taking the time to share your experience. We look forward to supporting you again on your next project!
Great customer service
Had a slight hiccup with the order in terms of completion date, but credit was instantly provided to us and constant updates throughout the process. Anna and Wanessa were amazing and helped with all my annoying requests
July 7, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your review! We really appreciate your patience and understanding regarding the delay.
We're happy we could make things right quickly and keep you updated throughout the process. It means a lot to hear that Anna and Wanessa took great care of you - we'll be sure to share your kind words with them!
Thanks again for choosing Packhelp, and we hope to work with you again soon. 😊
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Outstanding Quality & Excellent Customer Service
I am very happy with my experience with Packhelp. The packaging is beautiful, feels very high quality, and exceeded my expectations.
The customer service is outstanding. Wanessa always replies very quickly, is incredibly helpful, and truly customer oriented. She made the whole process easy and was always happy to assist with my questions.
I highly recommend Packhelp to anyone looking for premium packaging and excellent customer support. I will definitely order from them again.
July 6, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your wonderful review! We're thrilled to hear that our packaging exceeded your expectations and that you had such a positive experience with Packhelp.
We'll be sure to share your kind words with Wanessa - she'll be delighted to know her support made the process smooth and enjoyable for you.
Thank you for your recommendation and trust. We can't wait to work with you again on your next order!
A 10 out of 10 for customer service.
The order arrived with a defect, but they helped us every step of the way and even reprinted the order. Furthermore, Wanessa was always helpful and responded quickly. A 10 out of 10 for customer service.
July 3, 2026
Unprompted review
Reply from Packhelp
Thank you for your feedback 😊 and we’re sorry to hear that your order arrived with a defect.
We’re really glad that our team was able to support you at every step and quickly arrange a reprint for you.
We’ll also make sure to pass your kind words on to Wanessa - it’s great to hear she was helpful and responded quickly. Feedback like this really motivates us to keep improving our customer service. Thank you!
Anna in the support is the best!
June 22, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your review!
We're delighted to hear that Anna made such a positive impression. We'll be sure to share your kind words with her – feedback like this means a lot to our team.
Thank you for choosing Packhelp, and we look forward to supporting you again in the future! 😊
very quick to reply
June 19, 2026
Unprompted review
Reply from Packhelp
Thank you for your feedback! We're glad to hear that our team was able to respond quickly and provide the support you needed. We appreciate your trust in Packhelp and look forward to working with you again!
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Anna was SUPER helpful
Anna was really helpful - fast replies to my emails and she tracked my delivery and even emailed to confirm it has been delivered. Above and beyond really. Thanks!
June 17, 2026
Unprompted review
Reply from Packhelp
Thanks so much for your lovely feedback!
We’re really happy to hear Anna took such good care of you — she’ll be glad to know her quick replies and delivery updates made things easier for you. That’s exactly the kind of support we aim for 😊
If you ever need anything again, we’re here for you!
Very helpful customer service team
Very helpful customer service team! Great products and easy order process.
May 14, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your kind words! ⭐
We’re delighted to hear that you had a great experience with our customer service team and found the ordering process easy.
We truly appreciate your support and hope to serve you again soon! 😊
They lost my order for 3 weeks, offered 10% off “per policy” four times, CEO will not respond. Complete contempt for customers.
I ordered 500 custom pouches from Packhelp on 22 April for a production slot I had booked months in advance for this Thursday. Delivery was advertised as 6 May. They are now telling me 8 June. The production slot is gone. The partners I had lined up have been let down. The launch is pushed back by weeks. None of it is recoverable.
A “system bug” on Packhelp’s side meant my order was never sent to their prepress team after I paid. It sat untouched for three weeks. Nobody noticed until I chased. The production timeline shown on their website at the point of purchase was also wrong. Both admitted by Packhelp in writing.
The response from their customer success team has been the same 10% off a future order, offered four separate times, with no actual attempt to prioritise my case or move my order to the front of the queue. The rep confirmed in writing that the 10% is their official policy, signed off by logistics and her supervisor. Not a template. The considered position of the company. In three weeks of correspondence she has not used my name once.
I have emailed the CEO, Wojtek Sadowski, three times today. No response. Nothing.
This is complete contempt for customers. They lost my order, cost me a production slot that took me months to organise, and their answer is a recycled discount on a future order they know I will never place.
If you are about to be reassured by the positive reviews on this page, read the negative ones first. The pattern is too consistent for the positive ones to be telling the whole story. Had I done that myself before ordering, I would have gone to China and saved a month of my year.
May 13, 2026
Unprompted review
Reply from Packhelp
Thank you for taking the time to share your feedback. We are truly sorry for the delay and for the impact this situation had on your production plans, launch timeline, and business partnerships. We fully understand how frustrating and disappointing this experience must have been.
The delay caused by the system issue and the lack of timely escalation on our side did not meet the standard of service we aim to provide. We also understand that the proposed compensation did not reflect the scale of the inconvenience you experienced.
Please know that your comments have been shared internally and treated seriously, as feedback like this helps us identify where our processes and communication need to improve.
Once again, we sincerely apologize for the situation and the frustration it caused. Despite this recent experience, we truly hope we will have the opportunity to rebuild your trust and work together again in the future.
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