So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never heard of Pacsafe until I started researching safe travel bags. I made several errors on my initial order (then panicked when I saw it was email contact only with web chat etc but no direct te... See more
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
Pacsafe City CX Convertible Back pack. Easy to order. Prompt delivery. Great item. I loved the fact that the inside of the main part could be accessed safely via a zip in the back. The only t... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
708 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Lovely Back pack perfect size Easy to order and selection varied
Easy to order and selection varied. The quality of this brand is excellent. I have had a previous crossbody and just as pleased with backpack. 1.5 ltr
It was delivered on time .
July 6, 2026
Reply from Pacsafe UK
We're delighted to hear that you found the ordering process easy, your delivery arrived on time, and that you're so pleased with the quality of your new backpack.
It's especially nice to know you're already a Pacsafe customer and that your new backpack has lived up to the high standards set by your previous crossbody bag. We really appreciate your continued support.
Thank you for choosing Pacsafe.co.uk once again, and we hope your new 15L backpack accompanies you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
Lavender cross body bag
Lovely colour I already have an old one in black that needed replacing. Everything goes in there reading glasses money cards home keys and even two phones in the front pocket, it’s perfect and one forgets where everything is … all locked away it’s a brilliant cross body bag! Highly worth every penny spent!
July 10, 2026
Reply from Pacsafe UK
We're delighted to hear how much you love your new Pacsafe crossbody bag, and it's especially wonderful to know you've come back to replace your old one. There's no better compliment than a returning customer.
It's great to hear that the bag comfortably holds all of your everyday essentials – from your reading glasses and keys to your cards, money and even two phones – while keeping everything safely secured. That's exactly what it was designed to do.
Thank you for your continued support and for recommending Pacsafe. We hope your new bag gives you many more years of safe and enjoyable use.
Kind regards,
The Pacsafe Team
I'm very happy with my new bag
I'm very happy with my new bag. No issues with ordering or delivery. It arrived quickly, is sturdy and
is just as described.
I bought the 5L bag and can get phone, wallet, glasses, keys in with ease plus room for chocolate.
July 2, 2026
Reply from Pacsafe UK
We are so pleased to hear that you're so happy with your new Pacsafe bag and that the ordering process and delivery all went smoothly.
It's great to know that the 5L bag is the perfect size for your essentials, with plenty of room for your phone, wallet, glasses, keys – and, of course, some chocolate too! 😊
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope your new bag accompanies you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
The 15l backpack
The 15l backpack, perfect, able to fit a laptop and other essential items. Item comfortable and easily accessible but very secure, ticks all our requirements.
Only issue the delivery took 7 days and not 48hrs.
July 6, 2026
Reply from Pacsafe UK
Great to hear that the 15L backpack has ticked all the boxes for you. It's great to know it's comfortable, secure, and has plenty of room for your laptop and everyday essentials.
We are very sorry to hear that your delivery took longer than expected. That's certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention and apologise for any inconvenience this may have caused. Royal Mail are generally very good with their deliveries. Thank you for your patience.
We really appreciate your honest feedback and are pleased that, despite the delivery delay, you're happy with your new backpack.
Kind regards,
The Pacsafe Team
Fantastic Service
Simplicity of ordering. Prompt delivery and a truly excellent product.
July 2, 2026
Reply from Pacsafe UK
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process simple, your delivery was prompt, and that you're so pleased with your Pacsafe product.
Providing high-quality products together with excellent customer service is exactly what we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope you enjoy your new Pacsafe product for many years to come.
Kind regards,
The Pacsafe Team
Fantastic product - Peace of Mind
Purchased the Pacsafe® GO anti-theft crossbody bag.
Fantastic product which will provide great peace of mind when travelling abroad this year in busy tourist spots. All things considered to provide security for a traveller.
Great Customer Service and speedy delivery.
July 7, 2026
Reply from Pacsafe UK
Thank you for your lovely review!
We are delighted to hear that you're so pleased with your Pacsafe® GO Anti-Theft Crossbody Bag. It's wonderful to know that its security features have given you added peace of mind for your travels, especially when visiting busy tourist destinations.
We're also pleased that you were happy with both our customer service and speedy delivery.
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope you have a fantastic trip and that your new bag accompanies you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
Product seems well made
Product seems well made. Great security features. Compact yet spacious. Fast delivery.
July 8, 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product and that you appreciate its security features. It's great to know you've found it compact yet surprisingly spacious – exactly what it's designed to be.
We're also pleased that your order arrived quickly.
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope you enjoy many safe and enjoyable travels with your new bag.
Kind regards,
The Pacsafe Team
A must for travel and inner city use
PacSafe bags are the ones I go to for travel and even London city use. Safe and good looking. Delivery service excellent!
June 29, 2026
Reply from Pacsafe UK
We're delighted to hear that Pacsafe has become your go-to choice for both your travels and everyday trips into London. It's fantastic to know you value both the security features and the style of our bags.
We're also pleased that you were happy with our delivery service.
Thank you for your continued support and for taking the time to share your experience. We hope your Pacsafe bag continues to accompany you on many safe and enjoyable journeys.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that you're pleased with your new Pacsafe items.
Thank you for choosing Pacsafe and for taking the time to share your experience. We really appreciate your support and hope your new products accompany you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
I accidentally inputted my email…
I accidentally inputted my email address wrong , emailed customer service who corrected it immediately so I could track my order. Items arrived quickly can’t wait to use them during our visit to Paris in September
June 25, 2026
Reply from Pacsafe UK
We're delighted to hear that our customer service team was able to correct your email address so quickly and get everything back on track for you.
It's also great to know that your order arrived promptly. We hope you love your new Pacsafe products and that they give you plenty of peace of mind during your trip to Paris in September.
Have a fantastic holiday, and thank you once again for choosing Pacsafe!
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your new backpack and that your order arrived promptly.
Thank you for choosing Pacsafe and for taking the time to share your experience. We really appreciate your support and hope your backpack accompanies you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that your order arrived quickly and that you're pleased with your Pacsafe products.
Thank you for choosing Pacsafe and for taking the time to share your experience. We really appreciate your support and hope you enjoy using your new products on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
Very fast delivery, disappointing bag
Very fast delivery, arrived in 2 days. Good anti-theft features, and I hope they work. The bag is much smaller than I expected (I measured before ordering), an unusual shape, and not at all stylish. Only big enough for essentials. At over £100, I was hoping for something nicer.
July 3, 2026
Reply from Pacsafe UK
We're pleased to hear that your order arrived quickly and that you appreciate the anti-theft features of the bag.
We're sorry to hear that the size and styling weren't quite what you were expecting. We understand that choosing the right bag is a personal preference, and while we provide detailed dimensions and product images to help customers choose, we appreciate that it's sometimes difficult to judge how a bag will feel and look until you have it in your hands.
Thank you for your honest feedback. We genuinely value all customer comments as they help us continue to improve both our products and the information we provide.
We hope your Pacsafe bag gives you the peace of mind and security you're looking for on your future travels.
Kind regards,
The Pacsafe Team
The bag arrived very quickly
The bag arrived very quickly. It is excellent quality. Needed to read the instructions carefully to understand how all the security features work
July 3, 2026
Reply from Pacsafe UK
We're delighted to hear that your bag arrived so quickly and that you're pleased with its excellent quality.
Our anti-theft features are designed to provide extra peace of mind while travelling, so they can take a little time to become familiar with. Once you've used them a few times, they quickly become second nature.
Thank you for choosing Pacsafe. We hope your new bag gives you many years of safe and enjoyable travels.
Kind regards,
The Pacsafe Team
Good all round back pack.
So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a personal item on the plane and is a lot harder to sneak open. I particularly like the ability to put a small lock or cable tie through the zipper attachment or the shoulder strap, completely securing the bag.
June 23, 2026
Reply from Pacsafe UK
We're delighted to hear that your Pacsafe bag has already proved its worth on your recent trips. It's great to know you found it secure, well made and the perfect size for use as a personal item when flying.
We especially appreciate your comments about the security features. The ability to secure the zips with a small padlock or cable tie, as well as anchor the bag using the shoulder strap, is designed to provide that extra peace of mind when travelling.
Thank you for choosing Pacsafe, and we hope your bag continues to accompany you on many safe and enjoyable adventures.
Kind regards,
The Pacsafe Team
Super quick delivery
Super quick delivery, exactly what I ordered, website detailed as to the backpack specifications
July 2, 2026
Reply from Pacsafe UK
We are delighted to hear that your order arrived so quickly and that everything was exactly as expected. It's also great to know you found the detailed backpack specifications on our website helpful when making your choice.
We really appreciate your support and hope your new Pacsafe backpack serves you well on many adventures to come!
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that your order arrived so quickly and that you're pleased with your Pacsafe product.
Thank you for taking the time to share your experience. We really appreciate your support and hope you enjoy using your new purchase.
Kind regards,
The Pacsafe Team
Pacsafe® EXP 12" anti theft sling
I purchased the Pacsafe® EXP 12" anti theft sling crossbody. it was expensive but the quality is definitely worth the price.
I cant find a single negative and i'm glad that I purchased this bag.
Delivery was on time too.
I am already looking at other products and will definitely be buying again.
June 29, 2026
Reply from Pacsafe UK
We're absolutely delighted to hear how pleased you are with your Pacsafe EXP12 Sling. We work hard to ensure our products offer exceptional quality, security and durability, so it's wonderful to know you feel it's worth the investment.
It's also great to hear that your order arrived on time and that you're already looking at other Pacsafe products. We truly appreciate your support and look forward to welcoming you back again soon.
Thank you once again for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Lovely little travel crossbody bag
This is the first time I've ordered something from this brand even though I've known about their products for some time. I needed a reliable crossbody bag for my travels and decided on this particular bag as it's not too big that I end up filling it to the max. Quality seems to be well made but I won't really know until I go to Malta on my own at end of August. Delivery service was as expected.
June 29, 2026
Reply from Pacsafe UK
We're delighted you chose Pacsafe for your travels and hope your new crossbody bag proves to be the perfect companion. The EXP range is designed to offer the ideal balance of security, comfort and practicality, without encouraging you to carry more than you need!
We're also pleased to hear that you were happy with the quality and delivery service. We hope your trip to Malta at the end of August is a fantastic one, and that your Pacsafe bag gives you the confidence and peace of mind to simply enjoy your travels.
Thank you again for choosing Pacsafe, and we hope it will be the first of many adventures together.
Kind regards,
The Pacsafe Team
The bag I ordered arrived as stated
The bag I ordered arrived as stated. I was pleased with the design and security features.
June 24, 2026
Reply from Pacsafe UK
We're delighted to hear your bag arrived as expected and that you're pleased with both its design and security features. Providing products that combine style with peace of mind is exactly what we strive for.
Thank you for choosing Pacsafe. We hope your new bag accompanies you on many safe and enjoyable adventures!
Kind Regards,
The Pacsafe Team
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