So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never heard of Pacsafe until I started researching safe travel bags. I made several errors on my initial order (then panicked when I saw it was email contact only with web chat etc but no direct te... See more
Company replied
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
Pacsafe City CX Convertible Back pack. Easy to order. Prompt delivery. Great item. I loved the fact that the inside of the main part could be accessed safely via a zip in the back. The only t... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Lovely crossbody bag
Ordering process very easy. Quick delivery, well packaged and a great product. I haven't actively used the crossbody bag as yet but it is certainly well made. attractive and seems very sturdy. All round I am very pleased with this purchase.
April 20, 2026
Reply from Pacsafe UK
We’re really pleased to hear you found the ordering process smooth and that your bag arrived quickly and well packaged. It’s great to know your first impressions of the crossbody bag are so positive in terms of quality and design.
We hope it serves you well once you start using it, and thanks again for your support.
Kind regards
The Pacsafe Team
Thank you very much for a speedy…
Thank you very much for a speedy delivery. Very happy with the purchase! :)
April 20, 2026
Reply from Pacsafe UK
We’re really pleased to hear your order arrived quickly and that you’re happy with your purchase 😊
Thanks again for your support.
Kind regards,
The Pacsafe Team
I love the tote bag!
I recently purchased this tote bag and I’m really impressed. First of all, the customer service is amazing — they responded quickly and resolved my issue in a very friendly and efficient way.
The bag itself is excellent: it’s lightweight, water-repellent, and very easy to clean. It also has plenty of compartments, making it very practical for everyday use. Everything matches the description on the website perfectly.
I absolutely love this bag and would highly recommend it!
April 24, 2026
Unprompted review
Reply from Pacsafe UK
Thank you so much for such a wonderful review, it really does mean a lot to us!
We’re absolutely delighted to hear how happy you are with your tote bag, and that it’s ticking all the boxes in terms of quality, practicality, and ease of use. It’s especially great to know the compartments and water-repellent material are making it such a useful everyday companion.
Your kind words about our customer service genuinely mean a great deal to the whole team. We always aim to respond quickly and resolve things as smoothly as possible, so it’s fantastic to hear that reflected in your experience.
Thank you again for your recommendation and support, we truly appreciate it.
Kind regards,
The Pacsafe Team
Prompt service - great bag
Prompt service and another lovely secure bag to add to my collection.
April 17, 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with the service and that another Pacsafe bag has joined your collection, great to have you with us.
Thanks again for your continued support.
Kind regards,
The Pacsafe Team
My Pacsafe GO mini crossover bag is perfect!
My Pacsafe GO mini crossover bag has arrived and it’s perfect, great quality and just what I wanted. At 1.5l capacity it’s the right size for my iPhone and glasses plus a packet of tissues. There’s also an RFID safe pocket for my passport and credit card. Plus I love the fabric pattern and it’s comfortable to wear. Can’t wait to try it out 😁
April 23, 2026
Unprompted review
Reply from Pacsafe UK
We’re so pleased to hear your Pacsafe GO mini crossbody bag has arrived and that it’s exactly what you were looking for. It’s great to know the size works perfectly for your essentials and that you’re enjoying the quality, design, and comfort.
We hope it serves you well on many outings, enjoy using it 😁
Kind regards,
The Pacsafe Team
Did not expect delivery to so fast
Did not expect delivery to so fast. Excellent service and quality goods.
April 14, 2026
Reply from Pacsafe UK
Thank you for your kind review! We’re delighted the delivery was faster than expected and that you’re happy with the service and product quality. Enjoy your new gear, and please get in touch if you need anything.
Kind regards,
The Pacsafe Team
Great company and the safest bag I’ve had by far.
After doing a lot of research into anti-theft bags, I decided to go with Pacsafe, and it’s proven to be a great choice. I purchased the Pacsafe Micro Sling Go, and it’s exactly what I was looking for. The size is perfect, just enough room for my phone, passport, and cards so I can keep my essentials secure without carrying a bulky bag. It’s compact, easy to access, and gives real peace of mind when out and about.
What really stood out to me is that Pacsafe seems head and shoulders above the competition in terms of design and security features. You can tell a lot of thought has gone into making their products both practical and safe.
I also had a great experience with customer service. Laura was incredibly helpful, responding quickly to my questions and going above and beyond when I needed to return the first bag I tried, even though I had forgotten to include the paperwork. That level of support really reinforces my confidence in the brand.
Overall, I’m very happy with my purchase and would definitely recommend Pacsafe to anyone looking for a reliable anti-theft bag.
April 13, 2026
Reply from Pacsafe UK
Thank you for your thoughtful review! We’re delighted your research led you to the Micro Sling Go and that it’s the perfect size for your essentials while giving you extra peace of mind. It’s great to hear our design and security features stood out, and that Laura provided helpful, above-and-beyond support during your return.
Thanks for recommending Pacsafe, please get in touch if we can help with anything else.
Kind regards,
The Pacsafe Team
Great bag with excellent locking…
Great bag with excellent locking options also fast postage
April 16, 2026
Reply from Pacsafe UK
Thank you for your review! We’re glad you’re enjoying the bag and its locking features, and that the postage was quick.
Kind regards,
The Pacsafe Team
Would definitely buy PacSafe again
I had a question which was quickly answered via email. Once ordered, my bag arrived very quickly as well. The only thing preventing my response being a 5 is that the bag is a bit smaller than I expected so cannot quite hold everything I wanted it to.
April 15, 2026
Reply from Pacsafe UK
We’re really pleased to hear your question was answered quickly and that your order arrived promptly, that’s exactly the level of service we aim to provide.
We appreciate your feedback on the size too. We try to include clear dimensions and capacity details on our product pages, but we understand it can sometimes be tricky to judge in practice. If you’d like, we’d be more than happy to suggest a slightly larger option that might better suit what you’re looking to carry.
Thanks again for your support and helpful feedback.
Kind regards,
The Pacsafe Team
Great new bag to replace my smaller…
Great new bag to replace my smaller blue bag. The bigger size accommodates my sketch book and pencils.
April 7, 2026
Reply from Pacsafe UK
We’re really pleased to hear your new bag is a great upgrade and that the extra space is working perfectly for your sketchbook and pencils that sounds like a great setup.
Thanks again for your support, and we hope it serves you well for many creative outings ahead.
Kind regards,
The Pacsafe Team
Easy efficient service customer service…
Easy efficient service customer service is great
August 11, 2025
Reply from Pacsafe UK
We’re really pleased to hear you found the service easy and efficient, and that our customer service met your expectations, that means a lot to us.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Excellent bit of kit
Excellent, well thought out design and up to the usual high standard of Pacsafe products. A brilliant bit of kit.
April 14, 2026
Reply from Pacsafe UK
We’re delighted to hear you’re so pleased with the design and quality, it’s great to know it’s living up to the standard you expect from Pacsafe.
“A brilliant bit of kit” is lovely to hear, thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great quality bag
Great quality bag. Zip is a little tricky to to start with but then got the hang of it. Quick delivery. Perfect size. Bought the black but will also buy other colours. Fitted everything I needed in for a day out in the city.
April 7, 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with the quality, size, and quick delivery. It’s good to know the bag worked perfectly for a day out in the city once you got used to the zip, there’s a small learning curve, but it’s all part of the added security.
Great to hear you’re considering other colours too!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great little holder for keeping your…
Great little holder for keeping your cards and money safe. Will never go back to a purse
April 13, 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re enjoying the holder and that it’s keeping your cards and money safe, that’s exactly what it’s designed for.
“Will never go back to a purse” is brilliant to hear!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Waist Pack
Quick delivery and the waist pack is as good quality as everything else I’ve had from PacSafe.
April 13, 2026
Reply from Pacsafe UK
Thanks so much for the great review! We’re glad the waist pack arrived quickly and that its quality lived up to your expectations. We appreciate your continued support of Pacsafe.
Kind regards
The Pacsafe Team
Useful holiday bag
The photos on the website were clear, showed the inside of the bag and was clearly accurate.
April 13, 2026
Reply from Pacsafe UK
Thank you for your review! We’re delighted the photos on our website were clear and accurately showed the inside of the bag, and that the product met your expectations.
Kind regards,
The Pacsafe Team
Great for holidays or days out
I bought this to use on upcoming holidays. I love that it’s big enough to hold documents, wallet, kindle and a spare jacket but small enough to look good. I love that wandering hands can’t easily access the main compartment. The front pocket is ideal for maps. It was delivered quickly and not overpacked.
April 13, 2026
Reply from Pacsafe UK
Thank you for your review! We’re thrilled the bag is the perfect size for your documents, wallet, Kindle and a spare jacket, and that its anti-theft features give you extra peace of mind. Glad the front pocket works well for maps and that it arrived quickly without excess packaging. Enjoy your upcoming holidays!
Kind regards,
The Pacsafe Team
Excellent quality bit of kit
Excellent quality bit of kit, will definitely make use each time I travel
April 9, 2026
Reply from Pacsafe UK
Thank you for your review, great to hear you appreciate the quality of our products. We are sure it will serve you well on your travels.
Kind regards
The Pacsafe Team
Fast delivery
April 9, 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast delivery, that’s what we aim for.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
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