So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never heard of Pacsafe until I started researching safe travel bags. I made several errors on my initial order (then panicked when I saw it was email contact only with web chat etc but no direct te... See more
Company replied
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Pacsafe City CX Convertible Back pack. Easy to order. Prompt delivery. Great item. I loved the fact that the inside of the main part could be accessed safely via a zip in the back. The only t... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
710 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Extremely reliable company
Used this company before. Brilliant products, extremely reliable and prompt delivery.
March 30, 2026
Reply from Pacsafe UK
We’re delighted to hear you’ve used us before and continue to find our products brilliant and reliable. It’s also great to know you were happy with the prompt delivery.
We really appreciate your continued support and hope your Pacsafe products serve you well on many more trips to come.
Kind regards,
The Pacsafe Team
Solid secure bag
Nice colour, well made and secure. It would have been good to have had credit card slots and more compartments generally. It was very basic fir the money
April 1, 2026
Reply from Pacsafe UK
We’re really pleased to hear you liked the colour, build quality, and security of the bag, that’s what we aim to deliver.
We do appreciate your feedback regarding the internal layout. Some of our designs are intentionally kept more minimal and streamlined, but we understand that additional compartments and card slots can be important for everyday use. Your comments are really helpful and will be passed on to our product team.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re happy with the product, 100% is great to see!
We really appreciate your support and hope it serves you well on many trips to come.
Kind regards,
The Pacsafe Team
Having dealt with delivery of my…
Having dealt with delivery of my ordered bag to the wrong address I was very impressed with the follow up emails and personal phone call - v g PR!
April 1, 2026
Reply from Pacsafe UK
We’re really pleased to hear that you were happy with how the delivery issue was handled. We always aim to resolve things quickly and personally, so it’s great to know the follow-up emails and phone call made a positive difference.
We really appreciate your feedback and support.
Kind regards,
The Pacsafe Team
I have used the bag for a few days…
I have used the bag for a few days already. The bag first came as it is described: no oops, no exceptions, and no buts.
In these few days, I deliberately kept changing my wearing positions, taking it off and putting it back on, opening the Zips and close it and zipping/locking the zips. Until today, it is still in perfect condition.
I have not tested with thieves trying to cut my bag, nor have I used a pen to break the zip.
April 8, 2026
Reply from Pacsafe UK
We’re really pleased to hear that the bag has met your expectations and performed exactly as described. It’s great to know you’ve been putting it through its paces, adjusting how you wear it and regularly using the zips and locking systems and that it’s holding up perfectly.
That’s exactly what our products are designed for: reliable, everyday use with added peace of mind.
Thanks again for your support, and we hope it continues to serve you well on many trips to come.
Kind regards,
The Pacsafe Team
Reliable RFID products
Reliable RFID products
I purchased a RFID purse. It was delivered quickly, wrapped in a eco-friendly package.
The style is simple and easy to use.
I already bought an anti theft crossbody bag, which I like.
I’m really happy with their products.
April 7, 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with your RFID purse and that it arrived quickly and well packaged. It’s great to know you find the style simple and easy to use.
We’re also delighted that you’re enjoying your anti-theft crossbody bag, it means a lot to have your continued support across our products.
Thanks again for choosing Pacsafe, and we hope everything serves you well on your travels.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear the bag exceeded your expectations, that’s exactly what we aim for.
We hope it serves you perfectly on your trip and many more to come!
Kind regards,
The Pacsafe Team
Efficient fast service.
March 30, 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast and efficient service, that’s exactly what we aim to deliver.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
Crossbody bag for travel
Purchased based on the recommendation of other travellers, and I find the bag fees secure. I find it difficult to open the safety zip & clasps, so hopefully it will deter anyone trying to pickpocket.
March 18, 2026
Reply from Pacsafe UK
We’re really pleased to hear you chose Pacsafe based on recommendations from fellow travellers and that you’re finding the bag feels secure, that’s exactly what it’s designed for.
The locking zips and clasps can take a little getting used to at first, but as you’ve mentioned, that added security is what helps deter pickpockets. With a bit of practice, they should become easier to use day to day.
Thanks again for your feedback and support, we hope the bag serves you well on your travels.
Kind regards,
The Pacsafe Team
Perfect travel bag
Swift delivery, great communication about delivery. Bag perfect for an upcoming trip to Barcelona.
March 9, 2026
Reply from Pacsafe UK
We’re really pleased to hear that your order arrived quickly and that you were happy with the delivery updates, we know how important that is.
It’s fantastic to hear the bag is perfect for your upcoming trip to Barcelona. We hope you have an amazing time and that it serves you well throughout your travels!
Kind regards,
The Pacsafe Team
Just got the new tote bag
Just got the new tote bag, love it! Are there any thoughts of having another slightly bigger bag with the same kind of zip top? So a cardigan could be carried if out and about. Also a pen holder would be a very useful addition, the part where you slip your laptop in could also benefit from a smaller RFID pocket so as to hold a single credit card like the pocket already inside the bag which is useful for travel documents so that documents and cards are separate.
March 31, 2026
Reply from Pacsafe UK
Thank you so much for your lovely review, we’re really pleased to hear you’re loving your new tote bag!
We also really appreciate you taking the time to share your suggestions. A slightly larger version with the same zip-top design is a great idea, especially for carrying an extra layer like a cardigan, and features like a pen holder and an additional RFID pocket are very thoughtful touches.
Customer feedback like this is incredibly valuable, and we’ll be sure to pass your ideas on to our product team for consideration in future designs.
Thanks again for your support, and we hope the bag continues to serve you well.
Kind regards,
The Pacsafe Team
Excellent travel crossbody Bag
Excellent service with good
Communications and speedy delivery. Colour of bag better than imagined - described as beige but really neutral beige. Security of the bag seems to be good although I have not used it yet.
March 30, 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the service, communication, and speedy delivery.
It’s also lovely to hear the colour exceeded your expectations. That neutral beige is a great choice and works beautifully across different styles and trips.
We hope you enjoy using the bag and that it gives you plenty of confidence with its security features once you’re out and about.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the service and delivery, and that you’re enjoying the quality of the bags, that’s exactly what we aim for.
We truly appreciate your support and hope your Pacsafe products serve you well for many trips to come.
Kind regards,
The Pacsafe Team
I am loving the backpack I recently…
I am loving the backpack I recently purchased from Pacsafe! It's exactly as described on the website, and is very high-quality. It's just what I needed. Thank you for a great experience!
March 16, 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re loving your new backpack and that it met your expectations in terms of both quality and functionality. It’s always great to know our products are doing exactly what they’re designed to do.
We really appreciate your support and hope the bag serves you well on many trips to come!
Kind regards,
The Pacsafe Team
Slightly over priced in my opinion but it’s good quality
Slightly over priced in my opinion but the quality of the products cannot be underestimated. Bought the cross body small phone bag incl wallet in pink. Brilliant for the motorbike as a pillion, easy to sling on and access cards, particularly going through European tolls.
Also bought the netting to keep our luggage safe as it is not lockable. Works a treat!
April 1, 2025
Reply from Pacsafe UK
Thank you for your honest and detailed review. We really appreciate your feedback.
We’re pleased to hear that, despite your thoughts on pricing, the quality has stood out and delivered in real-world use, especially on the motorbike and when navigating European tolls. That’s exactly the kind of convenience and peace of mind we aim to provide.
It’s also great to know the anti-theft netting is doing the job and keeping your luggage secure when it otherwise wouldn’t be lockable.
Thanks again for your support, we’re delighted the products are working well for you.
Kind regards,
The Pacsafe Team
Great sling bag, but…
I recently purchased a mini sling bag which arrived promptly and was everything I expected in terms of quality and purpose. The only issue is that the slash guard strap is quite course and caused bobbling to my sweatshirt. Would be worth warning customers about that.
March 16, 2026
Reply from Pacsafe UK
Thank you for your review and for highlighting this.
We’re really pleased to hear the mini sling arrived promptly and lived up to expectations in terms of quality and functionality. That said, we’re sorry to hear about the issue with the slashguard strap causing bobbling on your sweatshirt.
The strap is reinforced with cut-resistant materials, which can make it feel a little coarser than standard fabrics, but we completely understand your point and appreciate the suggestion about making this clearer to customers.
Thank you again for your feedback, it’s genuinely helpful and something we’ll take on board.
Kind regards,
The Pacsafe Team
Safety features are brilliant
Quality bag, ideal when out walking for purse,glasses etc. Safety features are brilliant. Quick service. Highly recommend.
March 20, 2026
Reply from Pacsafe UK
Thank you for the great review. We’re so pleased to hear you’re enjoying the bag and that it’s proving ideal for carrying your essentials when out walking. It’s also lovely to know the anti-theft safety features and quick service made such a positive impression.
We really appreciate your recommendation and your support.
Kind regards,
The Pacsafe Team
Excellent bag for keeping valuables safe
Internet searches for a safe, secure bag for day trips to areas known for pickpockets kept suggesting this bag. Having purchased one I can see why.
Light enough to carry all day, yet with numerous features designed to keep valuables safe, it is easy to see why it is so popular.
The fact that it is made from recycled materials is a bonus!
March 19, 2026
Reply from Pacsafe UK
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your research led you to us and that the bag has lived up to expectations.
It’s great to know you’re finding it comfortable to carry all day while still benefiting from the added peace of mind our anti-theft features are designed to provide. Features like lockable zips, RFID-blocking pockets and cut-resistant materials are all there to help keep your valuables safe in busy environments .
We’re also really pleased you appreciate the use of recycled materials, sustainability is a big focus for us, with many of our bags made using regenerated or recycled fabrics without compromising on quality .
Thanks again for your support, we truly appreciate it.
Kind regards,
The Pacsafe Team
Very pleased with the sling bag
Very pleased with the sling bag, just what I was looking in which to carry my new camera, for ease of access. Slightly disappointed with the delivery. We were out when the item was delivered, and despite asking for it to be delivered two days later, it was left in our recycling box.
March 12, 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the sling bag and that it’s working well for carrying your camera with easy access, that’s exactly what it’s designed for.
We’re sorry to hear about your delivery experience. We understand how frustrating that must have been, especially when you had requested a later delivery date. We’ll certainly pass this feedback on to the courier to help improve the service.
Thank you again for your feedback and support.
Kind regards,
The Pacsafe Team
Prompt service
Ihave used this company since covid and have found this mask effective, as it has protected me thus far.
I would recommended the silver Ion mask.
March 12, 2026
Reply from Pacsafe UK
We’re really pleased to hear that you’ve been using our products since Covid and that the mask has worked well for you. It’s great to know you’ve found it effective and reliable.
Thank you as well for your recommendation, it means a lot to us.
Kind regards,
The Pacsafe Team
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