Firstly you are one of the very few companies that ship to Mauritius and the price for shipping is very reasonable. Also you only work with DHL express which is really good and therefore show your pro... See more
Company replied
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See what reviewers are saying
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
La descripcion del tamano de zapato en el website, es distinto al que llego en la caja de Joma (US size). La orden vino con un tamano distinto al que queria! Vivo en los Estados Unidos y la "tarifa" n... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Padel Market
Hello!
Thank you very much for your review! 🙌
We're delighted to hear you're happy with both the service and your purchase.
Wishing you plenty of great matches ahead!
Regards
Very competitive price/quality ratio…
Very competitive price/quality ratio and a great, fast and flawless delivery. Thank you very much
May 8, 2026
Reply from Padel Market
Hello Erik,
Thank you very much for your review!
We're delighted to hear everything met your expectations.
We aim to make every order as smooth as a great rally on court ✨
Enjoy your purchase! 💙
Regards
Delivery on time from the other side of…
Delivery on time from the other side of the planet and genuine products with competitive prices
December 1, 2025
Reply from Padel Market
Hello Borja,
Thank you so much for your review! 🌍✨
We’re really happy everything arrived smoothly despite the distance. We always aim to make every delivery as accurate as a perfect bandeja on court
Enjoy your purchase! 💙
Regards
I placed 2 orders
I placed 2 orders. One was in error and i emailed padel market immediately after the order was placed. I got a response immediately saying the cancellation was forwarded to the correct department and everything is fine given the fact that the order was not fulfilled yet.
To my surprise, the next day i get notifications of shipment and tracking details. Since then no reply to emails, forms nothing.
Scam company, stay away.
May 13, 2026
Unprompted review
Reply from Padel Market
Hello Joseph,
First of all, we sincerely apologize for what happened. Due to a system error, the cancellation request was unfortunately not processed correctly despite being requested immediately after the purchase.
As we mentioned in our private message, we have already started the necessary actions to cancel the order and resolve the situation as quickly as possible. We completely understand your frustration and truly appreciate your patience while we work on this.
Best regards,
Reply from Padel Market
Hello Charlotte,
Thank you very much! 😊
We’re happy to hear everything went great with your order.
Enjoy your purchase and see you on court!
Regards
Reply from Padel Market
Hello,
Thank you so much! 😊
We’re happy to keep meeting your expectations.
Feedback like yours motivates us to keep delivering our best every time
Regards
The whole shopping experience was…
The whole shopping experience was flawless. Also the Customer support was excellent, friendly and quickly was able to resolve my issues.
May 7, 2026
Unprompted review
Reply from Padel Market
Hello Mantas,
Thank you for sharing your experience! 😄
We’re delighted to hear everything went smoothly and that our support team could assist you quickly and kindly
Enjoy your purchase and see you on court! 🔥
Regards
Great experience
Great price! Great racket. Ordered and delivered in 5 days with DHL. Info was first class. I was reluctant to order but very glad I did.
April 27, 2026
Reply from Padel Market
Hello Paul,
Thank you so much for your review!
We’re really happy to hear the experience exceeded your expectations and that everything went smoothly 🙌
Enjoy your new racket on court! 🔥
Regards
Your service was terrible
Your service was terrible
I had a problem with my package and despite multiple emails asking for help your team did nothing
I will never use this site again
April 21, 2026
Reply from Padel Market
Hello Sam,
We’re sorry to hear about what happened. We’ve reviewed your case, contacted you, and confirmed that the package was delivered correctly.
We’re sorry for the inconvenience and remain at your disposal for anything you may need.
Best regards,
Reply from Padel Market
Hi Gunnar,
Thank you so much for your amazing feedback! 🎾🚀 We’re thrilled to hear your products arrived in record time and that everything went smoothly 😊 Enjoy every match and thanks for being part of the Padel Market family! 🔥🙌
Great experience 👍
October 7, 2025
Great after sale service
I purchased approximately one month ago through the Decathlon partner shop a padel racket at Padel Market.
Unfortunately, I have noticed that the racket has developed a crack in the middle. This came as a surprise, as I have only used the racket three times since purchasing it, and it has always been handled with care.
Given the limited use and the short time since purchase, I believe this may be a product defect.
I reached out to the customer service of Padel Market and they apologized for the inconvenience and offered me a reimbursement. Great after sales service!
April 23, 2026
Unprompted review
Reply from Padel Market
Hi Mattias,
Thank you so much for taking the time to share your experience with us 🎾😊 Even though the situation with the racket was unfortunate, we’re really glad we could help and provide a solution for you quickly.
We always want our players to feel supported both on and off the court 💪 Thank you for your trust and understanding, and we hope to see you back smashing winners very soon! 🔥🙌
Reply from Padel Market
Thanks a lot for your trust! 🎾🔥 We’re really happy to know everything arrived so quickly 🚀 Enjoy your new gear and we hope it brings you plenty of winning shots on court! 🙌😄
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with Padel Market.
I placed an order over 1-2 weeks ago, and although the tracking information says it has been delivered, I have not received anything. I contacted FedEx, and they informed me they are unable to locate the parcel and advised me to get in touch with Padel Market directly.
Since then, I have tried to contact Padel Market multiple times through every available channel email, Instagram, and live chat and I have not received a single response. Being completely ignored as a customer is unacceptable, especially when there is an issue with a missing order.
At this point, I am left without my order and without any support or communication from the company. I would strongly advise others to be cautious when ordering, as the lack of customer service and accountability is very concerning.
April 13, 2026
Unprompted review
Reply from Padel Market
Thank you for your review.
We’re really sorry to read about your experience and understand how frustrating this situation must be.
At the moment, we haven’t been able to locate any order with the information provided in your review. In order to assist you properly and look into your case as quickly as possible, we kindly ask you to complete our information request form with your order details.
Once we receive this information, our team will review your case with priority and get back to you as soon as possible to help resolve the issue.
Thank you for your understanding, and we look forward to assisting you.
Reply from Padel Market
Hi Maggo,
Awesome to hear everything went perfectly with your order! 🎾😄 We always aim to keep the game smooth both on and off the court 💪 Thanks for your trust and enjoy every match with your new gear! 🔥🙌
Reply from Padel Market
Dear Mark,
Thanks a lot for your amazing feedback! 🎾✨ We’re really happy to know everything went smoothly and that we could deliver a top-spin experience from start to finish 😄 Enjoy your games and we hope to see you back on court with us very soon! 🙌🔥
I thought that I was getting a good…
I thought that I was getting a good deal.
Very disappointed having to pay an extra $53 import fee to DHL. I was not aware of this. This import fee should be calculated & charged at the time you are buying the racquet, not 3-4 days after.
April 7, 2026
Reply from Padel Market
Hi Mario Aldo,
We’d like to let you know that import and customs fees are handled by the authorities in the destination country, so they are not directly under our control and cannot be included at the time of payment. That’s why this information is displayed twice before you complete your purchase.
We really appreciate your understanding.
Best regards,
Reply from Padel Market
Hi Gianluca,
That is always great to hear! We put a lot of care into making every order smooth from start to finish. Hope to have you back soon. ⚡🎾
Nothing arrived…
Left multiple messages still awaiting reply. Racket says delivered (even though should’ve been signed for) dpd say left being bin. Nothing there when I got home and no responses
So currently £130 down and no tracker and no response
April 6, 2026
Reply from Padel Market
Hi Paul,
We’re really sorry to hear about your experience and understand how frustrating this situation must be
Please rest assured that we are already taking care of your case and actively investigating what happened with the delivery. We sincerely regret that your experience has not been positive.
We have contacted you directly via email to provide you with the next steps and keep you informed 📩
Thank you for your patience while we work on resolving
this as quickly as possible 💙
Reply from Padel Market
Hi Robert,
Thank you for taking the time to share your experience. Consistency in both product and delivery is what we aim for every single time. See you next game! 🎯💥
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