I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuine... See more
Company replied
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Firstly you are one of the very few companies that ship to Mauritius and the price for shipping is very reasonable. Also you only work with DHL express which is really good and therefore show your pro... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
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Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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People in the UK do not use
People in the UK do not use this company , virtually ignored all my emails about sending the wrong size trainers .
I returned the trainers and again my emails were ignored and no correct size sent back to me .
Contacted Klarna who refunded my money.
In the UK use Everything Padel or PDH SPorts or Smashinn .
Stay away don't touch
February 10, 2026
Unprompted review
Reply from Padel Market
Hello Anthony,
We’re sorry to hear you feel this way.
However, we haven’t received a response to our previous email, in which we asked for information so we could assist you with your case. In any case, we’ve reached out to you again to provide the assistance you need.
We look forward to hearing from you.
Best regards
Overall experience from pricing
Overall experience from pricing, purchase journey, logistic partner selection and delivery fee.
March 6, 2026
Quick and without any problems
Good prices, free delivery, order has been sent very quickly and all items arrived without any problems.
March 6, 2026
Great price, Great Product
Good website, fast over seas delivery and great price, keep notified of every delivery step
March 5, 2026
Great service from Padel Market
Great service from Padel Market, prices are great and delivery came earlier than expected, racket turned up in perfect condition, would definitely order from them again.
March 2, 2026
Great company, very helpful and customer focused.
Poor information on sizes, no idea what medium, large or small actually are. Overall great service from Padel Market. I was able to return product very easily and they were quick and helpful with my queries. lets get a size chart on the site :)
February 27, 2026
Love my new bat❤️
February 23, 2026
I placed an order in error
I placed an order in error, I tried cancelling it immediately and it it wouldn’t allow me to. I then emailed more than 5 times and the “bot” responded telling me an agent would respond. Never received a response back.
February 23, 2026
Reply from Padel Market
Hello John,
We’re very sorry to hear about your experience.
A member of our team will contact you shortly so we can review your case in detail and help resolve the situation as quickly as possible.
Kind regards.
Reply from Padel Market
Hello Mark!
Thank you for your review 💙
There's nothing better than knowing we've exceeded expectations. We hope your new gear helps you keep winning points and enjoying every match on court 🎾
Thanks for being part of the Padel Market community!
Best regards
Fast delivery and good price
Fast delivery and good price. I live in belgium and it took only 5 days to recive my order.
February 23, 2026
Reply from Padel Market
Hello Ongena!
Thank you very much for your kind words 😊
It's great to know your order arrived quickly and safely. We love helping padel players across Europe get ready for their next match without a long wait 🎾💙
Thanks for trusting Padel Market!
Best regards
Terrible experience
Awful experience, there is no contact from padel market using their WhatsApp, phone number, or email.
My package is now 8 days late and I’m being g emailed to rate my experience, so clearly padel market think my equipment has been delivered. Still no contact!!
February 20, 2026
Reply from Padel Market
Hello Phil,
We sincerely regret that your experience was perceived in this way.
We have verified the status of the shipment and the order was delivered within the estimated time frame, taking into account that we work with business days (weekends and holidays are not counted).
In any case, we will contact you directly to review all the details with you and ensure that your experience with us ends up being positive.
Best regards.
Reply from Padel Market
Hello, Henri!
Thank you very much for your review 😊
We're delighted to know everything went smoothly. We work hard to make sure every order reaches our customers ready for the next match 🎾💙
Thanks for choosing Padel Market!
Best regards
Reply from Padel Market
Hi Yasmin,
Thank you for your review! Glad to hear your order arrived on time and in great condition 📦🚀
Hope you enjoy it on court and see you again soon 💙
Best regards,
Undisclosed 30% Surcharge AFTER Sale
I got charged $45 extra after the sale in import taxes to the US even though there was a box for item price, shipping and taxes that I agreed to as part of the sale. This was an increase of 30% on the price of the racket. There was no disclosure of supplemental taxes. I reached out to the store to try to work it out both via email and with their chat bot and never got passed the automatons to speak with a person. I tried to even offer to pay the equivalent of what I would have been charged locally in taxes, but was ignored.
February 17, 2026
Reply from Padel Market
Hello Stewart,
We sincerely apologize for the inconvenience this situation has caused you.
We would like to clarify that import taxes for shipments outside the EU do not depend on our store, but on the customs regulations of the destination country. We do not charge these fees; they are determined directly by customs based on the type of product and its declared value.
That is why we indicate this information twice before and during the payment process.
We will send you an email with a more detailed explanation so that we can deal with your case on an individual basis.
Best regards,
I order my racket about 2 weeks ago and…
I order my racket about 2 weeks ago and still didn’t get it .
When shipping arrived the ask for me to pay taxes that was never mentioned before.
I emailed pádel market and no response.
Very disappointed
February 17, 2026
Reply from Padel Market
Hello Ohad,
We’re truly sorry for the inconvenience this has caused you.
We’d like to explain that import duties on shipments outside the EU are set by the customs authorities of the destination country and are not controlled or collected by our store. These charges are determined directly by customs according to the product category and the declared value of the goods.
For this reason, we inform customers about the possibility of additional import fees both prior to checkout and again during the payment process.
We will be reaching out to you by email shortly with a more detailed explanation so we can review your specific case and assist you personally.
Kind regards,
New padel racket
I recently ordered a new padel racket and the whole experience was great. The website was easy to use, had plenty of detail about the products, and checkout was simple.
Communication was spot on too – I got regular updates so I always knew what was happening with my order.
The only small downside is that it ships from Spain, so delivery took a little longer than if it was coming from the UK. Nothing major, just something to be aware of if you need it in a hurry.
That said, the racket itself was 100% worth the wait. Great quality and feels amazing to play with.
I’d definitely order from them again and would happily recommend them to other padel players!
July 10, 2025
Reply from Padel Market
Hi Sonny,
Thank you very much for your detailed review! We're glad to hear the website was easy to use and that you felt well informed throughout the whole process. It's great to know the racket lived up to expectations and feels good on court 🔥
We really appreciate the feedback as well, it helps us keep improving every day.
Hope you enjoy many great matches with your new racket, and we’ll be here whenever you need your next one 📦🙌
Best regards
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