I couldn't find Bullpadel custom weights for my racket in NZ, but Padel Market in Spain had them in stock, and could ship to NZ at a quarter of the shipping costs that some other overseas sites were... See more
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I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuine... See more
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I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
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Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
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Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Undisclosed 30% Surcharge AFTER Sale
I got charged $45 extra after the sale in import taxes to the US even though there was a box for item price, shipping and taxes that I agreed to as part of the sale. This was an increase of 30% on the price of the racket. There was no disclosure of supplemental taxes. I reached out to the store to try to work it out both via email and with their chat bot and never got passed the automatons to speak with a person. I tried to even offer to pay the equivalent of what I would have been charged locally in taxes, but was ignored.
February 17, 2026
Reply from Padel Market
Hello Stewart,
We sincerely apologize for the inconvenience this situation has caused you.
We would like to clarify that import taxes for shipments outside the EU do not depend on our store, but on the customs regulations of the destination country. We do not charge these fees; they are determined directly by customs based on the type of product and its declared value.
That is why we indicate this information twice before and during the payment process.
We will send you an email with a more detailed explanation so that we can deal with your case on an individual basis.
Best regards,
I order my racket about 2 weeks ago and…
I order my racket about 2 weeks ago and still didn’t get it .
When shipping arrived the ask for me to pay taxes that was never mentioned before.
I emailed pádel market and no response.
Very disappointed
February 17, 2026
Reply from Padel Market
Hello Ohad,
We’re truly sorry for the inconvenience this has caused you.
We’d like to explain that import duties on shipments outside the EU are set by the customs authorities of the destination country and are not controlled or collected by our store. These charges are determined directly by customs according to the product category and the declared value of the goods.
For this reason, we inform customers about the possibility of additional import fees both prior to checkout and again during the payment process.
We will be reaching out to you by email shortly with a more detailed explanation so we can review your specific case and assist you personally.
Kind regards,
New padel racket
I recently ordered a new padel racket and the whole experience was great. The website was easy to use, had plenty of detail about the products, and checkout was simple.
Communication was spot on too – I got regular updates so I always knew what was happening with my order.
The only small downside is that it ships from Spain, so delivery took a little longer than if it was coming from the UK. Nothing major, just something to be aware of if you need it in a hurry.
That said, the racket itself was 100% worth the wait. Great quality and feels amazing to play with.
I’d definitely order from them again and would happily recommend them to other padel players!
July 10, 2025
Reply from Padel Market
Hi Sonny,
Thank you very much for your detailed review! We're glad to hear the website was easy to use and that you felt well informed throughout the whole process. It's great to know the racket lived up to expectations and feels good on court 🔥
We really appreciate the feedback as well, it helps us keep improving every day.
Hope you enjoy many great matches with your new racket, and we’ll be here whenever you need your next one 📦🙌
Best regards
Good product range & Prices
Easy to use website good product range and price.
Standard delivery to (UK) took about a week, progress was kept updated by courier and product arrived well packaged.
February 16, 2026
Reply from Padel Market
Hi JC,
Thank you for your review! Great to hear you liked the selection and found the website easy to use. We're also glad the delivery went smoothly and everything arrived well tracked 📦🚀
Hope you enjoy your gear on court and see you again soon
Best regards
Good racket
The racket is good and not broken. But the delivery took quite a long time. At first it said that the delivery takes 2-5 workdays, in the end it was about 10 days or so.
February 17, 2026
Customer service good
Issue with padel as it appeared to have been used. Customer service team sorted after a week with a partial refund.
February 26, 2026
Unprompted review
Reply from Padel Market
Hi Jakob
Thanks a lot for the feedback! We’re glad everything went smoothly.
Hope to see you back soon💙
Best regards,
I’d recommend
Bought a racket at a great price. Excellent racket too…delivered on time with spot on tracking. Can’t fault it
February 16, 2026
Reply from Padel Market
Hi Martin,
Thank you so much for your recommendation! We're delighted to hear the racket met your expectations and that delivery was right on time with accurate tracking.
Enjoy every match with your new racket!😃
Best regards
Your prices inline are not including…
Your prices inline are not including shipping. That was another $60 for me. Never again buying a liar company like yours
February 11, 2026
Reply from Padel Market
Hello Alberto,
We sincerely regret that your experience has not been positive.
This charge corresponds to customs fees. This charge is external and is set by the authorities of the destination country and does not depend on our company, which is why we indicate it in the purchase process.
We will contact you directly with more information.
Best regards,
Customer Service
I bought an expensive racket and it arrived faulty. These things happen but there has been no urgency to get it replaced. I have had to message on WhatsApp, email 2 different email addresses and send a DM on Instagram to get one response. Still no solution in sight. I also received an email to rate the customer service that I haven't received. Very disappointed.
Edit: After almost a week of complaints all I have been told is that "the manufacturer is reviewing the evidence" with no explanation of the possible outcomes. Really really shocked this is how they treat their paying customers. If they send you a faulty item it should be replaced immediately.
February 18, 2026
Unprompted review
Reply from Padel Market
Hello.
We sincerely apologize for what happened.
We will contact you through Trustpilot to get more information about your order so we can find a solution.
Thank you for your patience and for giving us the opportunity to correct this situation. We are here to help you.
Best regards.
The product was great delivery was…
The product was great delivery was before time so overall experience was great.
February 10, 2026
Reply from Padel Market
Hello Dovilé,
Thank you for your review! 😊
We’re glad everything went well with your order. Hope to see you again soon!
Regards
Fixed problem after not receiving the right color of…
We did not receive the right color of the product we purchased
Edited: We did not receive the right color of the product we purchased. Edited: The customer service is so good! They reached out to me personally to fix the problem and I was refunded for the error. I really appreciate a company that takes initiative and treats their customers well. Thank you for the great support!
February 8, 2026
Reply from Padel Market
Hello Rim,
We are very sorry about what happened.
We have already contacted you to request more information so that we can review the case as soon as possible and offer you a solution.
We want to make sure that you can enjoy your purchase as you should.
We look forward to your response.
Best regards
Quite disappointed with the misleading…
Quite disappointed with the misleading marketing strategies. Was supposed to pay $198 ended up paying $315 because of DHL Express shipping I didn't ask for + Import duties that were never presented to me in the first place.
This completely defeats the purpose of buying from your store for a competitive price. Had this been clearly disclosed upfront, I would not have placed the order and would have purchased locally instead.
I believe that, as the merchant, PadelMarket is responsible for making international buyers aware of these additional costs before purchase. In my case, this information was not clearly visible.
I like the product, but this experience has been very disappointing.
February 6, 2026
Reply from Padel Market
Hello Elliot,
Thank you for sharing your experience, and we sincerely apologize for the feelings this situation has caused you.
We would like to clarify that, as these are international shipments, import taxes and fees depend exclusively on the customs regulations of the destination country. This information is available on our website and is displayed twice during the purchase process, before finalizing the order, so that customers can take it into account.
We would like to review your case in detail to give you a more personalized explanation. We will contact you directly to provide further information and answer any questions you may have.
Best regards.
I returned a jacket on 26th January as…
I returned a jacket on 26th January as it was too small. Since sending it back, I have followed up four times via email and also sent a direct message on Instagram, which was read but not responded to.
The company has received the returned item, yet my refund has still not been processed and I have had no communication to explain the delay. There is no contact number available, leaving me with no other option but to leave this review.
Very disappointing customer service and lack of communication.
February 17, 2026
Unprompted review
Reply from Padel Market
Hello Molli,
We are sorry to hear about what happened.
A member of our team has contacted you by email to assist you in resolving the issue.
Best regards
Definitely a place that everyone should avoid…
Definitely a place that everyone should avoid, especially since there are many stores with similar products and prices, a complete lack of contact, and they don't care about any after-sales service.
February 15, 2026
Unprompted review
Reply from Padel Market
Hello Miguel,
We apologize for the situation.
We have contacted you through Trustpilot to obtain more information about your order and assist you promptly.
Best regards,
All great thanks
January 2, 2026
Reply from Padel Market
Hello Amir,
Thank you very much! 😊
We’re happy to hear everything went great with your order.
Hope to see you again soon for your next match!
Regards
Happy with my order
Good website and great prices really well packaged, very happy with my order
February 2, 2026
Reply from Padel Market
Hello!
Thank you very much for your review! 😄
We’re really happy to hear that you liked our website, prices and packaging 📦✨
Enjoy your purchase and have great matches on court!
Regards
La descripcion del tamano de zapato en…
La descripcion del tamano de zapato en el website, es distinto al que llego en la caja de Joma (US size). La orden vino con un tamano distinto al que queria! Vivo en los Estados Unidos y la "tarifa" no estaba clara para mi. La descripcion de la tarifa adicional, no hace mi compra competitiva. Me Hubiese gustado entender el valor de la tarifa, entiendo es un porcentaje, debe estar claro!.
January 30, 2026
Reply from Padel Market
Hola Jesús,
Lamentamos sinceramente la situación generada y que tu experiencia no haya sido la esperada.
Queremos aclarar que, al realizar envíos internacionales, las tasas de aduana son establecidas por las autoridades locales y no dependen de nosotros. Estas tarifas no son un importe fijo y dependen del producto y la normativa vigente en el país de destino.
Por este motivo, no es posible indicar el valor exacto con antelación, aunque sí informamos durante el proceso de compra que dichos cargos no están incluidos y pueden aplicarse al recibir el pedido.
Saludos.
I ordered the racket still have not…
I ordered the racket still have not received it i will recieve it on tuesday hope the racket is not fake but real
February 8, 2026
Unprompted review
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